Sony Ericsson - Service and repairs

1701 Reviews
  Apurv Singh
I had got the Joy stick of my Sony-Ericsson K750i repaired from a Sony-Ericsson service center in Gurgaon, but after 2 days of that the phone display went white, and when I took the phone back to the service center the manager refused to handle the phone he said that the phone may have got damaged due to the software getting corrupted or some problem in the main board of the phone, how ever he confirmed that the Cap of the Joystick was not fixed properly. The cold response from the the Store manager made me write to the Sony-Ericsson customer service mail id, how ever I did not get any response from them.

The Service station name and Add is
Mobile phones India
114, central Arcade, DLF City - II
Gurgaon - 122002

Complaint comments 1700 Comments     Updated:
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I strongly agree with this. Please take initiative to stop this kind of irresponsible franchises!!!

As i am icici bank credit card holder for past 3 years. when i came know about imint points i was trying to redeem my points. when ever i am trying to login in the website its not working. i think these is not a fair type of business and think why did icici bank has been taken this.
Victor Mahadeo Sony Ericsson  - Delhi, East Delhi, Delhi, India
i hav been using w550i since one year.
Recently my phone's display had broked and so i gave my phone for repair on 3/7/08 and on 25/7/08 i received paying an amount of rs 2, 200. then again my phone started giving problems and i realised that my speaker is also working.
I gave them the phone and it has been 5 days and still they are saying that my phone has not been repaired. On asking them when will i receive my phone they say that we dont work here! Im paying money but still there is no service
the adress of the service centre is:
babli media, 106a, raja dinendra road, manicktala post office
I would strict action to be against them
Subhendu Banerjee Sony Ericsson  - Indore, Indore, Madhya Pradesh, India

Low Battery Backup - Sony Ericsson

I purchased the k220i set in the name of Mr. Biman Banerjee on 12th December 2007. But battery backup was very low, So the set was submitted on 02/08/08 at Sony Erricson service center - RT OUTSOURCING SERVICE LTD., 2, Repon Street, Kolkata
Ph. No. – 03322263617 / 18
On 09/08/08 the set was received with same problem.
I am really unsatisfied and disturbed regarding the response of Sony Erricson service center.
The details of the job sheet -
CustomerName: Mr.Biman Banerjee
ComplaintID: E32WK250708-02
Receiving: 09/08/08
ModelNo: k220i
IMEINumber: 356197011296864
BatteryNo: S/N302966SWLENM07W16
Make: 07W24
Problem: Low Battery Back up

sound problem - Sony Ericsson

while i listen the song on my mobile, it causes a continuous machine sound. i have been facing this problem for many days i went to service center and told this issue. He told me to format my memory card I did so.The problem is still there.Please take a favourable action.

change the battery - sony ericisson s500i

i had purched the sony ericsson phone S500i in november last year from S.B Sales, Nawansahar, Punjab.Now i have acharging problem regarding battery of the phone.It does"t charge propery.When i contact to the purchage store.The phone is under gurntee and the send me to jallandhar service centre.But service centre refuse to change the battery.Kindly take immadiate effect on my request otherwise i will put my plea in a consumer court.

with regards
devinder saini

complaint reg. hello tune - Sony Ericsson (Airtel Sim)

I called customer care No. 121 in the early part of this week and requested them to change my hello tune. One good lady was there who took the song details from me as to which song i wanted to change as my hello tune. I earlier had Zara si dil mein... as my hello tune, which i asked her to change to Tum se hi... (Jab we met). After taking all the details the lady asked me to hold on and after few min. she told me that the song requested by me was activated. But when i checked i found that instead of activating the song requested by me, she activated some other song. Again I called customer care and again talked to one lady (dont know whether the same lady or not) and requested her to change the song and i didnt like the song activated by them. This was not the first instance. before this also, once i requested to change my hello tune from Bolo Na tum Zara to Tum se hi (Jab we met), at that time zara sa dil mein... was activated. but i liked that song so i didnt say anything. After this i tried to contact customer care many...many times but always i used to get the message that send your complaint to 121 thr sms. I sent my complaint also. but no action was taken within 24 hrs. again i called customer care and to my sheer luck i could talk with one Mr. Mohit, who was kind enough to listen to my complaint and he even transferrd 30 Rs. which was deducted from my balance due to the mistake of customer care executive lady. he further told me to send an sms to 55327 requesting for the hello tune, which i did yesterday i.e. 13th Aug.2008 at 3.21 p.m. and in return i got an sms that my request has been registered and will be processed within 24 hrs. Sir, i am sending this complaint at 5.45 p.m. on 14th Aug., 2008 and till now my requested hello tune has not been activated on my mobile Number of which is 9755252376. I have once again sent an sms requesting customer care to activate the hello tune. Sir, its my humble request to you to see that my request is processed as quickly as possible coz its very difficult to talk to your customer care executive as most of the time i get the msg that send an sms to 121 which according to them will be processed in 24 hrs. but this 24 hrs. is not 24 hrs. for them, it may be weeks, months... kindly do the needful.
i want to cricuit w 700i
Dear Sir,

I am using the phone sony erricson w200 no- 9967994247 . On dated 22/08/2008, my
mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W200i
- Make - October 2007
-Purchased at
Ghatkopar -e

My Address is as mention below
Rajdhani CHS, 14/392, Pantangar, Gahtkopar-e,
Mumbai - 400075

sir, i recently bought sony ericsson g502...and i hav put airtel lifetime ID proofs are verified...the problem is my SIM is not detected in ma phone...not only in mine but in some ericsson mobiles like w580i, w910i n k660i...when enquired bout this in airtel office they said tat the they receive same complaint 4 the past 1 week and the new airtel SIM's r not working on sony ericsson...but this SIM works on other mobiles n the older airtel SIM's n other SIM's work in this true...or tere is some problem with my handset??looking forward for your reply.

am staying in coimbatore in airtel series is 9600...

Mobile phone damaged but company is not providing support to repair or replace it - Sony Ericsson

I have purchased a phone form Sony Ericssion company of Rs9000 but it got damaged in a month but company is not repairing it.What should i do.Company should provide support to me or give me refund for it.
thnaking you

I cant reach the number sice this noon - Sony Ericsson

I am in Kerla I've trying to reach the Vodafon number
9846945794 since noon today but there is no responce not even from the machine fix the problem; it's urgent!

keypad blocked - K310i

my keypad is not work. it is blocked complitely. plz help me or tell me care center in punjab. near phagwara

useless service centre - sony ericsson k550

i had purchased sony ericssons k550 on 23/12/2007, but within a six month it shows different problems like receivers sound is not coming and takes a very long time to charge very low speaker phones sound, i have given my cell to nearest service centre of sony ericsson at sakinaka (ACCEL FRONTLINE LTD) they told me that we will repair it within 5 days when i called them after 5 days they told me that your mobile is ok come and take, but when i reached their so i have seen so many problem which was not earlier when i explained all these things to them they told me we will again examine and give you a call but till that date to now i have visited their 3 time but nothing has happened.

Mobile repair at the authorised service centre - Sony Ericsson Authorised Service Centre

One month back I was the proud owner of the sony erricson W550i mobile phone My complaint was that keys 0, 5 were not working, rest the phone was working perfectly, I could receive and make calls, listen to music, camera was ok .
I gave the phone for repair in August to Sony erricson authorised service centre at Faridabad ---- Ms R.T Outsourcing services ltd .( Case ID : N8FBD : 18/51 ).
To my utter shock they charged me 850/- and gave back the phone with more defects, now this phone is not getting charged, does not start .

When I went to them, they kept the phone again for 10 days and have returned it back to me saying that the mother board is defective and we do not spare parts, even the company does not have spare parts and therefore your phone cannot be repaired .

With all this I have been cheated by Sony Ericsson . First your service centre charged me 850/- and spoilt my phone further and secondly even after 25 days they have just returned my phone saying it cannot be repaired .

I am requesting you to look into this issue and help me to get my phone repaired

Mobile treat data send urgent.. - Sony Ericsson / K510i

August 30, 2008

Mr. Santosh Ramanand Bhusare (9225135126)
Flat No.1, Radhapushpa Appt., Chetna Nagar,
Near Hotel Kashish, Rani Nagar,
Nasik – 422009.

The Officer In charge,
Airtel Service Center,

Sub: Mobile treat...

Dear Sir,

This is to inform you that on dated 25th Aug, 2008 at night I was talking my Mobile, Suddenly a motorbike with two passenger & snatching of my mobile and then an then they run.

Already I am FIR in Sarkarwada Police Station, Nasik, Maharashtra. On dated 26th Aug, 2008 & one copy as per are you received my complaint after this mail important doc. as per your mail I am send you.

I know sir; I am submitted FIR copy of police station in your local service center got a new sim on previous mobile no. but...

I am requested with you please are you treat it on a bellow mentioned mobile IMEI no important for you as follows:

My Mobile Details as follows:
Mobile Company Name - Sony Ericsson
Model No. - K510i
Mobile Purchase Area - Pune (ShivajiNagar)
Dated - 4/10/2006
Mobile No - 9960970120
Mobile IMEI No – 35914800-387957-8

As per any new person enter his sim on this mobile after he calling easily for you which person use this mobile & his add. Please send me provide as per my email id or temporary contact no is 9225135126. After I will be treat my mobile as per my level..

I hope, you will be 100% co-operate me...

Thanking you,

Your’s faithfully,

Santosh Bhusare

Mobile has been lifted - Sony Ericsson

Model W580i S/N BD3098FVOC IMEI No. 35988601-938355-2

no solution provided for faulty handset - sony ericsson handset Z550i

I have purchased a Sony Ericsson handset in Oct, 2007. its not working properly. I gave the phone for service in the nearest service centre (22 No. Phatak, Patiala) a no. of times. they just change the mother board and give itback to me. but the problem is still there. last time i visited them on 02/09/08. they said they can only change mother-board, nothing else. if you want it then they will do it. otherwise, go anywhere. they can do nothing.
No one cares at sony. I had bought a model and it is out of order, and given for repairing, and 1 month passed they are saying that it will take time. only a simple problem takes too mush time,
i had w-910i in warranty,
i was submit on 8/7/2008 at ludhiana mobile service centre {solora},
i reported that it is in navi key's problam.
always when i ask about my set, then alwase gevi me two day's time more.
i think its is only in flex{metadom}problam.
2 month for only spear part's, bad responce getTing from service,

but till { 04/09/2008 }date no response is gained.
our complate id is SES08BMS14161,
my mobile no is >9914052000, and 9888922602

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