Sony India Complaints & Reviews

The same thing i also faced with my Sony Ericsson W830i,
but i purchased in chennai univercel only.
same white screen is appeared after servicing it displaying error message that congiguration error please contact service provider.
ACCEL FRONTLINE Limited is really useless service prvider.
they serviced my mobile for 10 days and telling to me that they cant fix it.finally my mobile is like empty box.

Yes i do agree, these accel icim people in greems road are really useless and time consuming guys, they think they are perfect and proffessional, but i feel those guys look like school drop outs with no technical knowledge about phones, they make customers wait for nearly 3 hours and ask them to collect the phones after 3-4 days, if you look at the recipt which they ask you to sign, it says that they dont gurantee that the phone will work after service and partially working phone may not even work after service, i had many bad experiences with them after giving my SE K500I, SE W830I

I went to Accel service centre with SE W810 i and Fly B700.
(1) SE W810i : - After waiting for nearly 1 1/2 hours i was able to reach the people taking the complaints. They asked me to wait for another 15 mins. Later 1 guy came from inside and told me that completely the motherboard has become wet . I told how can it be. He told it is. It can't be repaired even if i repair it would be 70% of new phone cost. He told he would get back to me in 3 days. After 3 days when i went they told it can't be serviced. After 2 months my phone again it started working. I don't what the Accel guys checked. For this i wasted a half day both while giving and getting the set back.

(2) Fly Duo 700 : My second SIM was not working. I gave them and they told it has been rectified. Again after 2 weeks it stopped working. I don't what the hell these ACCEL guys do service. Whether they have been experienced in handling mobiles or not. The pain in the is that we need to wait for longtime to give a set for servicing and also to get back.

Accel people if you see this blog please try to change your self atleast from now onwards.

Could any one please let me know the authorized service center for SE K810i.

Thanks in advance.

MOBILE MODEL K800i — mobile giving message and not functioning

Dear Sir,

I am having Sony Ericsson mobile model no:K800i and getting countinuous mesaage "serious error stop charging,stop using phone and contact sony ericsson call centre,while switching ON and screen light remains coountiniuosly ON

Pl provide the address and contact details of Call and Service centres in Bharuch/Ankleswahar city in Gujrat.

Name : Kishan Sinh Solanki,Dahegam,Bharuch.
Mob No:[protected]

Please give me the address of any sony walkman music player service or repair centre in Mumbai.

sir
i have buy the sony music system from SHAHA eleltronic chandanagar hyderabad . after that they told me that one person will come to home to DEMO, till date no one is come and now my music system's cd changer is hang out neither it come out nor working .
so kindly replay for this solution . till this system is under warrenty perod 3 years warrenty period.

thanks

DVD Home Theatre Music System — system not working within 15 days of buying it

on 4-6-2008 i bought Philips Home Theatre Music System HTS3010 for Rs. 9900; when i started the buttons, it did not work and with a loud noise it went out of gear; i complainted to Philips Customer Care[protected]; repair van picked up the system on 17/7/2008 after making 100 calls requesting Philips to take care of my complaint; the service people located at vikaspuri (gaurav enterprises,[protected]; they promised to deliver the repaired set back in 3 days; it has been more than 50 days now they have not bothered to neither repair ir nor give any reply to me; i brought this to the notice of Philips nearly 100 times during the last two months; they are keeping silence; the repair centre people did not even bother to answer my call; will you place help me get back my money, sir? if not the set
this is dr.v.s.p.rao, sector 9, pocket 2, flat no 213, dwarka, new delhi 110076; cell no. [protected]

SAMSUNG CD PLAYER — Repairing of my CD player

I would like to inform you that had faced some problem during oparating of my CD player, at same time I contact your local authorised service centre.But I am very sorry to say that after two year there is no result.It is also noted down that the service centre is closed.I do not know "where is my CD player?".Kindly send me the address your service centre.Also I am waiting your help.
Thanking you
DEBAJIT SAHA
7/3/3, BHEL, RANIPUR
HARIDWAR DATED ON-3.70.2008

samsung music system and TV — no post sale service

hi,
there is abig time problem with samsung products and the people who are responsible for the service..they dont want to service the product..they come one day and after that they dissaper..its kinda important for the company to take charge of it and grill these service center pple..we are facing a big problem after buyin samsung products..its just waste of money..these people dont even talk properly to the customers and feel happy to insult them...is this the service u guys r providing...if any1 who is a lil logical n really interested in protecting samsung image do react...GRILL THE SERVICE CENTER OF DEHRADUN RACECOURSE...coz they dnt know how to handle customers...our TV n music system is not workin and these r not ready to service them...pls react b4 its too late...i wud like to give u da address of the place from where we r getting such bad n pathetic response..its 34, RACECOURSE SERVICE CENTER..DEHRADUN..thanku

I hava a SONY audio system which is not funtioning well.I want to know an authorise service centre in AGRA

sony/HOME THEATRE — TRAY COMPLAINT

SIR, unfortunately I purchased DAVD151KB HOME THEATRE from MEHTA ELECTRONICS, SEC-18 NOIDA vide bill noME/O7-08/5164. on7/11/2007since then my dvd tray is not functiong well. CD COMES OUT SOON AS WE PLACE CD IN THE TRAY. I GOT IT REPAIRED FROM SONY SERVICE CENTER AT NOIDA Aat least 4-5 times but those people charge amount but still my DVD is not ok till date which is unfortunate I feel that at SONY THIS THING SHOULD NOT HAPPEN . I SHOULD RATHER GO TO CONSUMER FORUM.MY SET WAS SERVICED BY SONY PEPPLEFROM NOIDA CENTERE BUT TILL DATE NOTHING HAS BEEN CORRECTED

I purchased a sony mini hi-fi system from Digital Electronics/Secunderabad. At the time of purchase sales people were very much customer oriented, customer friendly, Totally bow down before the customer. But after sales when I approached them for serivce, they are very reluctant to take the complaint even. After a hard and a very big exercise, I came to know about the Sony service center which is located in somajiguda/Hyderabad. When I approached these people for repair of my music system surprisingly they expressed their inability to give service at my door.

Sony is an Multi-National company, Ace company in producing the Electronic equipments, known for its quality. But when it comes to service, I am stunned to learn that company cannot give door service.

I request you to improve your after sales service.

I had purchased Samsung DVD P-490 on 04/06/09, on 15th of August’09 some technical problem had occurred in my DVD due to which it stopped
Functioning, I had reported the same to authorized dealer my customer complaint no is [protected] after 2weeks when they were unable to restore my DVD in working condition, on 1st of September’09 I had given my DVD to airoli (Navi Mumbai) Samsung authorized service centre called clourtrak services on ensuring by them that my DVD will be repaired within a week. But even after a week they are unable to repair & replace my DVD.

So we have given them Deadline till monday i.e 14/09/2009, else we will be going to Leagal.

I have purchased a Sony DVD player. That player showing a message on the display area "Loading" and it never end this message. Last time this same problem was arrised for that I rush to service centre.


Over all performance of Sony music System is not good.

i have sony home theater dvd system
dvd player needed to be repaired so instead i bought only dvd player
i need your service man to get it set with old dvd system amlifier and new dvd player
kindly depute your person to do the needful or guide me tel no to contact them
my address
suresh jaju 9, anant smruti 4th hindu colony dadar (e) Mumbai 400014
cell no[protected] resi no[protected]

suresh jaju

Dear Sony DVD/Home Theater/Audio Users.
The Brand Sony Has Lost its Creditability. I bought Sony Home theater 5.1 channel system in 2006. with in 12 months it started problem. while reading CD it was just displaying "Loading" or some times "No disc". so I called sony service man who changed the CD player motor worth 750/- and service charge of Rs700/-. After 3 to 4 months same problem repeated.
Called sony authorised service person again he was telling about same motor fault. so I had a send him back and checked the motor myself. It was found ok .
so I try to repair it myself and found the problem, there is a micro switch inside, when cd get inserted that switch has to close. but due to bad qualityof the switch the player was showing "no Disc " error, so I replaced the Switch from local market for only Rs 45/- which sony could cost Rs 200-300/-.
The overall quality of all sony Audio products due to made in china is very poor.
Its worth to buy Indian systems like Mitashi than sony.

so Say bye bye to Sonnyyyyyyy

i have sony mini hi fi music system. it is damaged and not work properly. so please give me right suggestin to me.

I own a Sony music system - MHC RV5. There was a problem with the CD player and i got it settled from a sony service centre - Focus Point Electronics. In less than 6 months, the same problem has reoccurred. I have been following for over 5 days and they are just not sending any person for checking the problem. Further they are saying that the parts they replaced are not in warranty. I am disgusted with their behaviour and cannot understand how Sony appoints such people as authorized service centres. Please can someone call me on 23525471.

I WANT REMOTE CONTROLLER FOR MY SONY MODEL NO:DAV SB-100 HOME THEATER SYSTEM REMOTE MODEL NO:RM SS220, if any have pls call me, by d.sukumar-[protected]

I AM THE OWNER OF MHC V40 3 CD CHANGER MUSIC SYSTEM WHICH I HAVE BOUGHT AT CHENNAI WITH MUCH PRIDE AND THE SYSTEM WAS STARTED MALFUNCTIONING WITHIN 3 MONTHS OF PURCHASE, I HAVE SPENT RS.1500 FOR SERVICE AND LATER ON, WITHIN TWO MONTHS, SAME PROBLEMS WERE REPEATED. I AM WORKING IN A PRIVATE COMPANY AND BEING RELOCATED OFTEN. SPENDING RS.21000/- IS A BAD BET BECAUSE THE SERVICE IS PATHETIC AND NOT AVAILABLE AT MOST OF THE CITIES.

NOW, TRYING TO FIND BUY BACK OPTION WHICH IS NOT AVAILABLE WITH SONY INDIA AND FEELING THAT THE SUM OF 20000/- IS JUST AN ELECTRONIC JUNK.

IF ANY BODY CAN HELP IN PROVIDING BETTER OPTION OF RECOVERING SOME MONEY ON BUY BACK, PLEASE CONTACT [protected]

I own a Sony MP3 player, model- MHC GNZ5D, that i had bought from hyd in 2007. There was a problem in the DVD Tray failed to close completely & would open the entire tray if tried to forcibly close it.The system kept giving a C3 error. I took it to the service center named SRI SAI ELECTRONICS, Shop No FI-11, Sector 5, Vashi, Navi Mumbai on 06th Jan 2012 (Saturday) . The mechanic available there merely took a look & gave me a huge list of error components in my system & gave me an estimate of Rs.3643.00. I really have doubts on his estimate, as to how can one judge what all things are wrong in a system w/o actually checking each & every feature in the MP3. Ne ways, i had okayed the estimated amount & gave them a go ahead for servicing my system.
Secondly, i was told by the lady at the reception, that the system will be ready in 2-3 days. Its 17th Jan now, till date i have not heard from them.
What a lousy service center is this.
I am just hoping to get back my own system back in 1 peice.

not giving headphone which was prescribed

dear sir/madam
i purchased sony laptop fom croma centre on 15/08/2013 but they didn't give me free sony headphone as prescribed
please do something i will be highly obliged
thank you

TV not powering on 40" LCD TV

In the morning we switched off the TV. After one hour when we switched it on again not powering on. Checked the power socket it is perfectly ok.

Malfunction Sony Mini Hi-Fi music system

CD/DVD player is not working properly... DVDs are properly not working and in case of CDs takes lot of time to read. FM also have some channel scanning issues.

about t2 ultra display

i have bought T2 ultra last month.last week i dropped it once from a bed level...and a service centre men says it costs 9300 to repair and not for sure it'll work...what we have to do noe...is it over or it'll work????

Tv display problem

Sony 24 inch led tv purchase affter 2day only display top to middle full black

Sony Music system model FH-CX45 CD drives are not working. The same has been given for repair at your Local Sony service centre at Bhubaneswar, Orissa, India.(Ph:[protected], 3293793)
They say that the belts are not available and the model is old.
Pl give detail remedial action to take to make the system right.
Immediate action is requested.
Thanks,
PK Nayak.
Cell: [protected],
[protected]@paraphos.com

Hi,
I have purchased a Sony music system from the Sony authorise shop in Shipra Mall Indirapurum GHAZIBAD on 5 Feb 2007.

On same day when a person comes from Sony does not able to install the music system completely. A promise made by the worker of Sony that he will fixed the defect next day.

When no one visited from Sony even after a week we gone to Sony show room to discuss the matter. They again made the promise that they will send some technician to fix the defect, even then no one visited.

The same process repeats and even after 11 months of purchasing the components of sony no one visited from sony. I had made the complaint more than 10 times about this in Sony but no action has been taken.

I always assume that purchasing a good from Sony means a good customer support but it seems that no body is their to listen the complaint of Customers.

This is my another effort to fix the problem so that I communicate a positive experience of Sony.


Regards
Animesh Kr. Singh

sir,
This is to state that i had bought a sony dvd writer for my computer last year and I was very joyous at my decision then because I had heard a lot of SONY's commitment to quality and customers.I was severely disillusioned later to learn that neither is the product quality even average nor is the customer satisfaction as promised.Inside one year, the stipulated warranty periiod, I had to replace the product three times with the last one barely lasting 2 months before it began not reading dvds and cds.It had been only a few days past the warranty but the people at the care centre told me to trash the thing and buy a new one.I dont think that a thousand rupees is a trifle that I can throw away just to get a product which doesnt even work for couple of months.
I request the company to please suggest a remedy for me and also tell me how to get AN ORIGINAL MADE IN JAPAN sony dvd writer so that I can save my self from unnecesary hassels and counterfeit product.

thanking you yours truly
VARUN VIKRAM

Sir,
I purchased sony handycame. But in i-link wire has not given with handycam. i-link wire is very useful to send our vedio recording to computer. When i purchased i didnt aware about it. So it is requested to do needful.

yours
Pravin

my sony vaio cr 353 laptop speakers are not working & there are some patches in screen & there is no display.my laptop is in warrenty period & servise centre is demanding me 15000 rupees for it.

Sony — poor product/service

Bought the phone(W380i from the Sony World) in June 2008
Has gone dead repeatedly
Service centre refusing to honour warranty saying motherboard is to be replaced on customers cost
Complaint to the customer care centre on web has not been fruitful. They asked for all details and then have refused to respond for more than a month.
Would not recommend any one to buy any product of Sony Ericsson

Sunil Khanna, New Delhi

To,
Customer Care

I am resident of Jabalpur, M.P., India. I have purchased original 5.1 DVD of "Kuch Kuch Hota Hai" of "SONY BMG" but sound quality is like a pirated one.
This seems to be like being cheated one of a big brand name. This is so terrible. Where this company is producing low quality product and pretend to be humming like best product.

If there anyone has concern to this matter, Kindly see to this.


Regards

Nitin Shukla
[protected]@gmail.com

Yes, you go to the site you will not find any section regarding customer complaint. Even if you contact them as per the guidelines mentioned in the site they do not respond. Very bad.

hello sir / mam i have purchased sony mp3 player nwz133 f after 4 days by chance i have losted the cap of mp3 player can i change this mp3 player or get another cap sir plz reply me without cap this mp3 player looks like without cloth man

SONY BMG MP3 CD — DEFECTIVE CD

I purchased a MP3 MICHAEL JACKSON MP3 40 GREATEST HITS from Music World Great India Place,Noida.

The cd was skipping tracks which I attributed to some other fault but I discovered that the CD carries an inherent manufacturing defect and has a mark as shown in the photo.

I dont know whom to complaint as SONY BMG site shows under construction.

Incidentally it was purchased on MJ's birthday last month,on 28th Aug 09.

I did not believe until it happened to me with my sony home theatre set

Dear Sir/ Madam 18 OCT 2009
1. I am Major Vikas Sharma (Army Officer Presently posted in Amritsar) who owns one of your products ie. SONY Cybershot DSC-T5. The year of Purchase is 0ct 2006.(under warranty Period or already Expired yet to be confirmed as I am still tracing my cash memo).¬¬¬¬
2. I had no complaints regarding the product till recently on 08 OCT 2009 it started giving some trouble when its screen did not illuminate but I could still click snaps.
3. I took it for repairs to one of your authorized dealers in Amritsar ie SONY Brothers, 24 National shopping Complex, Amritsar.
4. I am sorry to say that the services provided by them are to my horrors is not as per the good reputation of your company. I have the following complaints:
(a) My camera was deposited to SONY Brothers, 24 National shopping Complex, Amritsar on 08 oct 2009, Job card number was 6596149. Camera is SONY Cybershot DSC-T5 (MKN on camera is 5596148- I assume it is the make number)
(b) After two days on 10 oct 2009 I am told that the card/ motherboard of the camera was burnt. I was also advised that it was better to dispose off the camera then to get it repaired as the cost of the card itself was Rs 10, 000 approximately. That set me thinking on this aspect as the equivalent or better models with same features would cost less than that.
(c) Also my question was that if the Motherboard was burnt then how was it possible for me to click the snaps even though I did not see the illuminated image on the rear screen.
(d) Luckily I had the toll free number of SONY India and I lodged a complaint. The Gentleman I spoke to was Mr Rais( as I heard him on phone). He noted down all the details including my mobile number. The complaint number given to me was 4404682.
(e) I also requested Mr Rais (in toll free Customer care) to give me the number service manager of the region which he denied to give and said that there was no such data available to him and assured and promised me to come back to me on my mobile number within two days which never happened till now.
(f) On 16th Oct 2009 the service center was again contacted and asked if the spare part was available or what would be the exact amount for the repairs. I was told to wait for their call as they will intimate the same to me on phone.
(g) I am still waiting for a response from both the ends. (Customer care as well as service center)
5. Now this makes me feel being robbed by some rotten staff of such a reputed company. Does this mean that all the things we say of buying brands still have a loophole for you being cheated by quoting wrong price for the spares by their service centers?
6. It is my last attempt by the help of this mail to try to put things in order for me and for you take corrective measures towards your service centers. With the trust that I have on SONY I shall have no reason to approach the consumer court.
Warm Regards
Sincerely Yours
Maj Vikas
[protected]@gmail.com
(mob :+91-[protected])

SONY DVD RW, DVD/CD ROM, it works for 6 - 7 months correctly with no issues, maximum of 10 months, then is stats the problems. I have got writing problems, i always use sony disks to write Datas. When we go the dealer shops to ask about the services of sony, they will say sony servicing are too bad, if you got the problem within the warrenty period then they will look. Otherwise they wont!!! My SONY DVD RW, DVD/CD ROM is only 18 months old. Now onwards i suggest to every one, not to buy SONY DVD RW, DVD/CD ROM. They only got a good brand names, the other things are really bad. Buy some other burnner. If you ask to the dealers also, they will say Sony DVD RW, DVD/CD ROM is good, but buy other other DVD RW, DVD/CD ROM thats good. What is this means?

About 4 years ago I had gone to Mynamar.There I purchased a Sony Transister, thinking that I am purchasing a good quality product of one of the best electronics company of the world.To my utter surprise within 3 years there was some trouble in the transister and it stopped functioning.
With great trouble I located the service center of sony at Bhopal and took the transister for repair.Again I was greatly surprised to find the utter callousness shown by the persons sitting there, who without examining the transister told me that it will be very costly to get the transister repaired and it will be wise to purchase a new transister in place of getting that one repaired.
I had purchased a Sony transister thinking that it will give me a quality service for at least 10-15 years (which is the usual age of a common India made electronics equipment), but alas it was not to be, and I learnt about poor quality of Sony equipments and still poorer after sales services, in this way.
K.K.Thassu, 39A, Govind Garden, Bhopal, M.P.India
([protected]@yahoo.com)

I posted a complaint against Sony electronics ltd about 2 months back.It is surprising that no one has taken note of the complaint till now.It goes on to show the importance which is being paid to the customers by the sony elec.corp. k.k.thassu

purchased a Sony T-1- camera and had heating, image vibrating and blurr images when pics taken. had sent to RMS Service statio i Bangalore and was recieved by me after 20 days, but to my dismay the zoom function isnt working, theeby cannot take pics fron far. i hope the service sation is capable of handling service problems and ensure perfecr working of the camera.
already sent a mail to them. yet to recieve reply.
Regards,
Satish
Hubli.

its T-10

ctually I have got finaced A bajaj XCD 135 from BAFL, , Kanpur (U.P) & the vehicle was picked from Authorized Dealer of Bajaj Society Motors, Mc-Roberts Ganj, KAnpur .After 20 days or 1 Month From the date of purchase the vehicle is making problem & after regular follow up for the problem at the workshop it was not completely rectified till date.Now they are saying that for these problems, it will be chargeable.
Do you think, there is no feaseability in case that if any problem is regularly noted but no proper solution is provided.In this case I will not be able to pay the emi's .This is now possible for me to pay the emi in these circumtances.

Manish Chaudhary
Kanpur(UP)
[protected]

I purchase a Sony home a theatre system about 15 months back.Recently something happened to the Power supply system.Sony service centre is asking exorbitant charges for repair.(Total system cost including speakers is Rs 10000/ where as they are asking Rs 6000/ for repair of the DVD player.Even you cannot buy a new same Sony DVD player, as this is not sold separately.
I do not know what to do.
The only thing I can do is not to buy any Sony product hereafter
C BABU
e mail;[protected]@yahoo.co.in
Ph [protected]

Facing lots of problem

Windows 8 is taking long time, processing speed is very bad and hanging many times... back side screw is not fitting properly nearly i changed 3 times again its coming out...

sound problem in my bravia

The sound is not clear in my sony bravia LED. Even when the sound is set high, it's not clear. Pls.help me with the same.

sony led HD circuit problem

My 32 inches having a problem in his HD cur cit which we have not used. Your engginer has reaches our premises and said there is a problem in our HD curcit. Kindly repair it or replace it immediately.|

Sonyrv55 — lens problem

dear sir
i am customer leaving in INDORE (M.P) i have purchased sony rv 55 from lotus showroom INDORE,on date 02/02/2006 . but the system started giving problem in january 2007 so0 ihave given it to repair at the sony service center at kanchansagar building in INDORE. the service manager suggested me that the problem is in the lens of the system. so he changed the lens of the system.,and the problem solved for some time but now it is giving the same problem and the service manager again wants to change the lens. as my system is giving the same problem again &again i request you to solve my problem as it is a manufacturing defect.please try to accept my complain and solve as soon as posible.

mohit patait
1009 junior mig
bajarang nagar
INDORE (M .P)
INDIA
[protected]

Sony Ericson W610i — Going to lounge legal complaint in consumer court

Sir/Madam,

This is for your information that i Mr.Dhiraj Bagul from Thane have Sony Ericson W610I which is purchased from Thane itself last 6 months back there is problem in its camera so i have given it for repair to your Sony Ericson Gallery in 12, Navrang Shopping Arcade, near Alok Hotel, opp Pantaloons Gokhale Road Naupada, Thane (W) on 24/9/2007, till date i am not getting any proper answer from the Executives from your gallery. In a day i have to call them 3 to 4 times then also they are not answering whether my cell is repaired or not every time they tell to call after wards we will check and tell you, same practice is going on from last 15 days.

Today i had given 9 calls then also they are not telling me any status about my cell. finally i called their boss Mr. Nagesh on [protected] but he is also not answerable

Please sir its my humbly request to look into the matter and please revert me as soon as possible or else unnecessarily i have to lounge a legal complaint in consumer court

It would be very fine for customer to terminate such people who cannot provide service & also not attending their calls

Hopping for your positive & prompt reply

Thanking you,

Dhiraj Bagul

Sony Ericsson J230i — Cheating, non compliance to warranty terms

I purchased v800 model of Sony Ericsson, but its sim connecter is broken. Can plz mail back to this adderess about sim coonecter of v800 model, because I stay in Hyderabad. I want all Sony Ericsson service center in Hyderabad.

Sony Digital Camera - Cybershot DSC W35 — Not able to contact Indiaplaza.in over phone

Hi,

I booked for "Sony Digital Camera - Cybershot DSC W35" through http://emart.manoramaonline.com/. It is already 1 week over and they are not delivering the product. I used my credit card to book the product. Now, I am afraid and tried to reach them at the numbers[protected],[protected] given in their website. But, no such number.

What to do now? How to get back my money?

Please help me.

Thanks In Advance.

Sony Ericsson P990 — Product not delivered

Hi all,
I have ordered for a sony erricson p990 mobile through rediff shopping. Order number: 4186061.
I ordered it on Nov5-07. Till now i haven't received the product. I don't know what to do.

This is my last communication with sony service center. I sincerely recommend public not to buy any sony ericsson product as the company is dumping defective models in INDIA and the dealers hide warranty terms. there is no quality in the product. Its quality can be compared inferior to toy phones.

......................................................

To: questions.[protected]@support.sonyericsson.com
From: Swaminathan Balaraman Iyer [protected]@yahoo.co.uk
Subject: Sony Ericsson Customer Care Center, Case : 70817161
this is a grievance email. Im a dissatisfied customer of sony ericsson from INDIA.

I think SONY is a product known for its quality & innovation. but the recent experience makes me to rethink about my stand. I bought a SONY Ericsson j230i handset in chennai, INDIA. less than a week, the handsfree developed a fault and i take to the store where i purchased t. they direct me to a service center. there they have taken some documents (proof of purchase) and told that the handsfree will be replaced in a week or not more than 10days. but i received no communication. when i contacted them they said there is no response from the company. (ACCEL, chennai, ph no: 66213080, my job sheet no: 1465. after that i contacted the corporate office in the above ph no. the line is busy for more than 30mins. after that one lady picked up the call and asked for additional details like phone id, which i don't know what it is. she again directed me to the service center. already i spoke to the service center 4times on that day. now my handset is also giving trouble, the display is blinking at times. it appears like the phone is switched off. it gives lot of sound when i tune between radio station. the volume level is too low. this is really a surprise to me. the handset i believe is a inferior model even to the toy phone. i think SONY after realizing that J230i is failure model decided to dump it to INDIA. in the service center i have found numerous people complaining about that model. but most of the sets are less than a month old. but for me its less than a week. how bad it is. SONY ERICsson products are scrap & lemon. even a child doesn't like to play with that phone. the customer service is really poor. what for the company is, if its not caring its customers.

Now i would like to know what is the procedure to return this set. the quality and service provider both are very poor. call me back anytime in the evening after 3:00pm (IST) to my cell.

Never ever purchase Sony Ericsson products!

Sony Cybershot P200 Digital Camera — worst serveice centres

I was a SONY lover, and have spent more than INR.[protected] USD nearly) on Sony products, and more than it i have made many of my friends and relatives to go for SONY products as i personally used to love them...

Recently my 2 year old Sony Cybershot P-200 Camera got damaged, to which i paid 19000INR ( 525 USD nearly) 2-years bak, when i was taking snaps the lens was out and it just touched the wall hangging in my hands, Thats all the lense movements got stuck, i took it to bangalore/india local Sony Autorised service centres and they said lense got damaged and it costs INR 9000(300 USD nearly), For this price i get new Digi cam with double the functions , ZOOM and mega pix ones...
What i feel is for the small shock to lense there might be misalignment and may be some gears which are used for focussing might have got damaged, And it requires some patience and may be 2-3 hours to get it repaired with max replacements of tiny objects inside it , and should cost max 1000INRs(25 USD nearly),But these service centre people are not interested in servicing it and telling me to replace the whole block which has focusing lense part and the lenses inside it which wud cost me 300USD's, So i started hating SONY Products now....and will never go for its products in future.

Sony ericsson P1i Mobile — Body Damaged

My phone body is damaged and i need to chage the same request you to please arrange for the same and let me know the cost for the same.

Sony Ericsson — phone is hanged

i have purchased sony ericsson set w300i in november some year they hang i will go to service center the have updated the software the problem face again i am fedup please give me new set

BAD EXPERIENCE WITH SONI ERICSSON

I have purchase problem from Soni Ericsson name W300i Mobile in Nov-2007. It has occurred a minor complaint of connectivity with computer. That’s ok it will be cleared by the Solara International Limited , SCO-206,207, Sec-34-A, Chandigarh. 2nd time after 10 days from the rectification of first complaint the display system is totally off of the set. On 29.12.2007 I submit the set in Solara International Limited , SCO-206,207, Sec-34-A, Chandigarh.under complaint ID (SES07CHD33233) in the name of Mr. Deepak Rana.In the complaint sheet under the head Problem Description the engineer has remarked DEAD SET. From 29th dec.07 to 14th jan.08, there is no progress in this complaint. Several time I contact to Customer Care Chandigarh[protected]www.salora.com) and also in Delhi no.[protected] but there is no positive response I have get till now from Soni Ericsson. From 29th Dec. 2007 to 15th Jan. 2008, my communication is totally disturbed due to soni ericsson. I have face problem in the set more than two time from the date of purchase of the set . If the set is declared DED SET (More than 80% cost occurred to repair the set) by the engineer than what is the problem with Soni Ericsson to change the set and give the new set to customer. Now I just want to know from Soni Ericsson that what I will do.


Regards

Deepak Rana
[protected]@gmail.com

Sony Playstation 3 (PS3) 60gb (Pal) — Faulty Product/Horrible Customer Care

i have been a playstain gamer since the playstation first came out over ten years ago.. i dred to think how much money i have spent on games but it has given me hours of enjoyment..until now THE PLAYSTATION3...just because you have a new system out i think its disgusting that only some new games are comming out on the playstation 2..the best new games only comming out on playstation 3..well i think that is wrong..i will not be forced to buy the new console so i think i will be getting the xbox 360 out of princable...as with most complaints i dont expect anyone to reply as the big company's dont really care about the little people..what you dont understand is without the little people you would be NOWHERE!!!!!!!

thanks

nearly a former playstaion gamer

sir i had bought w200i phonein october now day before today my phone is not working when i was downloding games now what should do ?
plz reply

my phone no is [protected]

Smarrtcare Services, Sony Erricson — unsatisfactory response

I,
Rahul Sharma, along with my sister purchased sony erricson w700i phone on the 8th of november 2007 from Sangeetha(Jayanagar).
The phone started giving problems(audio and display) within one week, after which it was given for service to "Smarrtcare Services".On the guidence of Sangeetha as it came under warranty period.
The phone was told to have a defective motherboard.
The motherboard was claimed to be replaced but within just 2 days the same problem(audio and display both) persisted.
it was again given for service for 2 more times, and the company kept stalling us telling us that they would replace the unit.
But in vain, i gave the cell for replacement again on the 24th of January 2008, as the problems kept on persisting.This time persaonally to Mr.Maniyan(In Charge), who promised to get the unit replaced and asked me to collect it on the 28th of the same month.As directed i called him up on Monday to ask whether i can come for the replacement but he kept on stalling endlessly till 6th of February which is when i got annoyed to the limit and told him to replace the cell right away but he told me to wait for some more days,I agreed but i told him to give me one final date failing which i would go to consumer right and complain, which he agreed to for the 8th of february 2008.
But today(8th Feb 08)mr.Maniyan is again telling me to come on monday. when i told him that i needed the cell right away he told me that i should take my old defective cell if i asked for the cell
again, i asked him how is it in his hands , he replied by saying he does and i have no option but wait.
Awaiting Response.

dear sir,
I am Lukesh sharma from Jalandhar.

i have bought sonyericson W810i from Diamont enterprises, jalandhar on[protected].

it has problem ; can't power on.
it has been submitted with Diamont enterprises dated 02-02-08 AT 4:37pm for replacement purpose.

but till date no response is gained.
I am in business so suffering a lot for delay in processing.
my contact no is [protected]
complaint id;SES08JAL10415

awaiting for your quick response.

Lukesh Sharma.
Jalandhar
Punjab

My mobile is not starting
the screen is just blinking black and white after i deleted one of installed application
some r saying that the basic software has been deleted .

I had purchase Sony Ericsson K790i from Hot spot Rajouri Garden on Dated: 07.Nov.2007 from December I'm starts facing problem with my handset.Sometimes it's keypads stop working or sometime joystick & sometime Both were not Working.I had visited Service Centre Rajouri Garden several times.On last visit they took One Month to repair the set & they said that they had replace the Motherboard of the set.Now again I'm facing the same of problem.I'm very harras from this situation.
So,Please arrange to replace my handset otherwise I'll go for other Option(Consumer Court),If my problem is not resolved as earlier.

Sushant Raj
[protected]

W 550 I Mobile SonyEricsson — poor servicing by service centre, Jhansi (Betwa Mobiles) U.P. INDIA

I purchased sonyericsson mobile w 55oi on dated 16/04/2007. Mahesh Enterprises, Banglore
Three Time Repairing has done by service centre c/o Betwa Mobiles, Jhansi U.P. INDIA
Complaint I - 10/01/2007 Display Blank, Phone Hang Return on 14/11/2007 After 4 Hours of receiving mobile again shows problem in Side Speaker
Complaint II - 14/11/2007 problem in side speaker mobile return on 23/12/2007 with camera blank problem
Complaint III - 23/12/2007 camera blank return on 12/01/2008 but after sometime Side speaker problem create.
I want to shortout my problem permanently as early as possible.

I have bought one K610i mobile on 10/02/2007 but after using for 7 months suddenly it become blank.
When i have given this for correction to dealer and distributer, he told that he will give it back in 15 days.
Still to this date after following for 4 months ,I have not got my mobile back.When i asked dealer
blindly he was telling that Sony ericsson company is not responding and it is with them.I got frustrated with this let me know how to take legal action.

Dealer name
Santel
near bus stand
Hosur-635109

Sony Color TV — Service not provided in warrenty period

Product : Sony WEGA 14 '' color TV
Model No. AR142M80
Product Serial No. 6206504
Date of Purchase : 21st January,2007
Vendor's Name " Shyamal Electronics, Contai, Purba Medinipur, W.B. , India"
Purchase Bill No. 4248
Date of Complain : 16th Janu,08
Detail :
Complained Several times verbally, finally written complained to vendor on 16th Janu,08.
Demand : Free service or replacement as the said product is not working properly.
Customer's Contact No. [protected]

Recentl i purchased k 750 i phone but phone service is very bad.It means when i send the message,my phone didn*t show that message successfully sent and delivery report didn*t show and in friend phone message successfully sent.in other words message successfully sent but my phone didn*t show.i made a call in airtel customer care but they said there is some problem in phone reply me as soon as i am worried about my phone

Sony DVD Writer's — Faulty Sony DVD Writer's.

Faulty Sony DVD Writers.

I had bought 4 Sony DVD Writers for my friends, out of these 2nos failed to work just after the warranty period, one after 11 months and one after 3months.

Sony Ericsson W900i — Lost my Mobile

I have lost my mobile, while travelling from Pune station to Baner. It was a SE w900i phone (IMEI no:[protected]. I have blocked that SIM and am using another new SIM with the same Mobile no.

My concern is that i want to recover my phone back. It cost me a lot of money and there were all my contact information in that mobile.

I have lodged a complaint with the police, but i doubt that would be of any use.

Please let me know what could be done. My mobile no. is [protected].

Regards,
Jess Mathew.

I have purchase problem from Soni Ericsson K750i from big bazar chennai on 7.6.07, after 6 month I'm starts facing problem with my handset the phone display went white. so i got the phone to sony ericsson service center in chennai, but they didnt able to clear the problem, i dont know y. i asked for replacement. but, The cold response from the the Store manager made me write to the Sony-Ericsson customer service, how ever I did not get any response. So,Please arrange to replace my handset otherwise I'll go for other Option(Consumer Court),If my problem is not resolved as earlier.

I had purchased the sony ericsson 1i last three days back but now i am facing lots of problem please let me know who is the c.e.o of sony ericsson and what is his mail address.

sachin narang

k800i — Not accepting java files

I have k800i. When I click games and application icon, it shoes operation failed. Why is this happening?. How can I rectify this defect? please reply.

I have purchase Sony ericsson k750i. It is in warranty. My first problem is on 2nd-Jan-2008. Camera door problem. I am given it to a Sony-Ericsson service center in Secunderabad(Solara International Limited) A.P, he checked and it is physical damage you have to pay 750/-Rs. I paid it and it is replaced on 12th-jan-08. It is not problem, But from that day onwards am getting problem with Bluetooth connectivity. Mobile is unable to connect to other Bluetooth device.
So again am given my mobile to Sony-Ericsson service center in Ameerpet (Solara International Limited) on 14th-Jan-08.This problem is rectified on 28th-jan-08(After so many times I request to rectify the problem early) and he told me problem with board so Board is replaced.Finally it is Bluetooth is working is fine. But I found another problem with my mobile is Joystick is not working properly. I asked so many time to replace the joystick , the sony ericsson Authorized person told me right now stock is not available so please come after a week. Day by day joystick is not working properly finally keypad is struck. And 1,2,3 and phone switch off key’s are not working. So again am given phone to Sony-Ericsson service center in Ameerpet (Solara International Limited) 14th-feb-08.after so long time sony service center return back my phone on 8th-march-08, in this mean time so many times I called to sony service center regarding my phone status no response he is telling always some reasons and escaping. I checked my phone immediately in service center keypad “zero”(0) key is not working I asked and it is rectified. This time also he told me again board problem, and board is replaced. On same day I found another problem with my sonyk750i. it is not connecting to computer using USB cable. Next day means on 10th-march-08 again am given in sony service center Ameerpet. He checked and and told me problem with board. I asked how many time you will change board. And how many time it is getting problem. He taken and mobile for service and given to me same day evening. Again he told me bord problem and board replaced. Ok fine.. Again am getting problem with Keypad am given for service in same service center on 11th march 08. till knw no response.. please help me. I would like to complaint in consumer forum AP.

I had purchased a Sony Ericsson mobile W700i
on 16/02/2008 from on of your dealer on Trivandrum ( Kerala ) i got a fresh packet, but at the time of buying i d'nt look the head phone. I tried afterwards but it's not working, I have given it to your authorized service center ( Synergy Service ) on 18/02/2008, till now i did not receive back they are telling their is no stock. I can't believe why it happened, pls give me a reply as soon as possible

Sony India / Wega TV And DVD Player — Unscrupulous business practices involving supply of reconditioned products as new

I was appauled at the unscrupulous business practices of Sony World, a company outlet at the aforesaid address in Kolkata, India. I bought and paid for a new Wega 25 inch TV and a DVD player on 8th March for SobhaHealthCare, a nonprofit organization. The same evening, two obviously reconditioned appliances were delivered and attempts were made to impose the same on us. As a result, cardio pulmonary resuscitation courses had to be cancelled at the Health Center causing immense grief, inconvenienceand monetary loss to the Center and the participants.Eventually, the new appliances were delivered at 8-30 pm on10thMarch after a lot of grief and anxiety.amounting to harassment.
I will appreciate an appropriate explanation from Sony Corporation.I may be reached at[protected] also.

Hello Sir/Madam,
I bought SE P1i on 24th Feb 2008 from a well known dealer UNIVERCELL (Avadi, Chennai branch) .The handsfree given along with the handset is a faulty one.The left ear piece have distortions while listening to music.Why a product from a world class company such as Sony Ericsson do get such problems within just 20 days from purchase?Who should be held responsible for such issues?

With my faulty handsfree I went to a SE authorized service center ( SHYAM ELECTRONICS, Ambattur, Chennai).The so called service professionals over there do not even have the basic courtesy of dealing with a customer politely.
When I enquired when will I get my new handfree, the response was a pre-determined statement " We currently dont have stocks, You need to wait for another 15 days ".I mentioned it as a pre-determined statement because I heard the reception representative telling the same statement to all of the customers who came there and also to them who enquired over phone.
Unless they go and inform concerned authorities, how will they get the stock? If the Service Center doesn't have the stock, who is responsible for getting the stock ?Is this a customer's job to inform the concerned department and get the things under the roof?

Till date, I didn't receive the replaced handsfree and will wait for another 5 days, as mentioned by the signing authority (Mr.Venkatesh) at Shyam Electronics.

Note : Iam preparing to file a legal suit against Mr.Venkatesh(Signing Authority), Shyam Electronics, Ambattur Chennai and also against Sony Ericsson in consumer court.I will be taking it further legally from here on.Its just the final call.



My details are :

Call Details :

Call ID : SY1-SE-459128-CP
Call Register Date : 15/03/2008 02.26 PM
Service Type : Warranty

Customer Details :

Customer Name : Abhijith.K
Telephone Number : [protected]
Place/Region : Chennai

POP Details :

POP Date : 24/02/2008
POP Dealer Name : UNIVERCELL
Invoice : 11031

Product Details :

Model number : HPM-61/61 Handsfree
Serial Number : 2094605



Now my general concerns are :

1) Do Sony Ericsson take the responsibilty of all accessories given along with the SE handset at the time of purchase ?
2) Do all accessories and handsets go through QUALITY CHECKS ?
3) If yes, then why more than 90 % of SE customers have problem with their SE products, that too in their warranty period itself ?


" Nothing can be perfect " I do agree with that but then we have got something like " WARRANTY PERIOD " .


Why do we have that and who is responsible for making sure that customers do get the best service atleast during the warranty period, if they face any issue with the product they had bought with their hard earned money ?

Only opening many service centers in and around city is the responsibilty of Sony Ericsson management? Who is then responsible for making sure that customers do get best service out of them ? Who has to take initiative to resolve this problem ?



Being a Sony Ericsson customer, I need you to address the above concerns as soon as possible.

sony ericsson mobile s500i — awful condition of cell made by service centre

I purchased a sony ericsson mobile model no. s500i from Sony Ericsson Experience Store (U.K. Enterprises)- Panchkula, Haryana on 10th nov. 2007 bearing IMEI no.[protected]
This was the day when I did the biggest mistake of my life…. (Sorry but that’s the truth)
I have already sent my cell to more than 6 times to your service centre Salora International Limited, sec – 34, Chandigarh. But after getting such services, I guess you yourself will ask them to shut their office. I am enclosing all the receipts of the complaints (being filed). Kindly consider them and take some serious action so that I get justice. All the complaints are as mentioned with the condition of the cell when received back.
COMPLAINT 1:
Reported on: 13th nov. 2007 (3 days after purchasing this cell)
Filed on: 16th nov. 2007
Problem reported in mp3 player as the songs were intermixing automatically when a song was played.
Service provided: software upgraded.
Received back on: 17th nov. 2007

COMPLAINT 2:
Reported on: within next 15 days
Problem reported: keypad started getting cracked, lines in video and still camera.
Filed on: 18th dec. 2007 (as the reqd. thing is never in stock with these people)
Service provided: keypad replaced, software upgraded (again)
Received back on: 21st dec. 2007

COMPLAINT 3:
Reported on: 25th dec., 2007 (4 days after getting the keypad replaced)
Problem reported: keypad cracked (even after the assurance that it won’t crack), lines in camera.
Filed on: 3rd Jan. 2008 (these people celebrate their holidays 366 days a year)
Service provided: keypad replaced, software upgraded, bonzer swap (which ruined my cell)
Received back on: 28th Jan. 2008 (but the date in the receipt is 16th Jan. Till 25th it was not even repaired)
Condition of the cell:
Outer body got loose and it was not less than a toy which makes irritating sounds, body was found cracked near the volume button.
Left side of the central dial got pressed inside and it did not work properly.
Clearly visible scratches found all over the cell (which were never there before submitting the cell at the service centre)
Lines in the camera still reported.

COMPLAINT 4:
Reported on: within a month of getting the cell swapped but was denied to be filed (as service centre was closed on 3rd Saturday instead of 2nd)
Filed on: 21st march, 08
Problem reported: central button not working properly, songs intermixing, lines in camera, crack near the volume button.
THE COMPLAINT FILED IS TOTALLY DIFFERENT FROM THE PROBLEMS REPORTED (maybe that receptionist was dreaming…..)
Service provided: cell was swapped with an assurance that it won’t trouble me anymore and if it does, they’ll surely replace it this time.
Condition of the cell:
Countless scratches (quite big ones this time)
Cracks on the body.
Central button not working at all.
Gap between the slider is almost 2.5 – 3 mm now.
Received on: 25th march
COMPLAINT 5:
Reported on: 25th march just after seeing this pathetic situation of my cell
Filed on: not filed as yet as the engineers deny to accept the fact that they have created a mess out of my cell.
I was unhappy with the services provided but now that unhappiness has turned into shear anger because of this management. They clearly hope that by keeping silent, I’ll go away.
Every time I went to the service centre, I was naïve because I thought that they intended to resolve the issue once they examined my cell.
Your customer care is exceptional in its awfulness. Customers are passed from voice to voice via automated machines and are left dangling on the line at their own expense, never get to talk to the same person again and as a result, never get the same story twice.
I’m afraid that customer care problems are beyond solving even by the M.D. but my cell phone is an issue that you can fix at a stroke. I’m relying on you to clean up the mess that your service center people have created. Please consider my plea and take a considerable action as soon as possible.
Yours sincerely,
Divya Dewan

Sony/P1i — VERY POOR SERVICES AND COMMITMENT, I never see

problem loading pc suite/Java Run time Error/Mail attachment is not working

i hve bought a sony ericson p1i phone 1 month ago and I faced too many problems of my phone device...
I contacted Sony Authorized service center for the same and got the DOA also for replacement, Based on test engineer request, I took back that compalint and he assured me problem will get resolved.
After that visited one more authorized service center and had lot of communication with Stupid call center persons and their managers.
Nobody knows the problem and tries to resolve the issue instead of saying the handset is OK and we can not do anything.. stupid managers/test engineer.
I requested those managers please give me written statement on Sony Erricson letter pad with Signature of Country Manager, India.. they are totally denying to give any written statement and not rerady to replace/refund money the handset.
I will sent this complaints first you people across the web with more details asap.
If SONY has name then immedialty it needs to be resolved and will take proper actions against stupid test engineers/call center supervisor/p1i expert team/executives.

thanks

Sony / P1i — Worst service, no commitment its SONY ERICSSON, What is a brand name ??????

----- Reminder Date 3rd Apr[protected]

Please reply and talk ASAP ---

1. PC Synchronization with XP Home OS (only and only related to PC and Handset)
2. Java script run time error (only and only related to Handset)
3. Mail attachment not working (only and only related to Handset)


Thanks
Upendra

-----Original Message-----
From: Upendra_Saxena
Sent: Monday, March 31, 2008 6:20 PM
To: Upendra_Saxena; 'Upendra Saxena'; 'questions.[protected]@support.sonyericsson.com'; 'se.[protected]@rtservices.com'
Subject: RE: RE: Case : P1i complaint, reminder 1

Please reply and talk ASAP ---

1. PC Synchronization with XP Home OS (only and only related to PC and Handset)
2. Java script run time error (only and only related to Handset)
3. Mail attachment not working (only and only related to Handset)


Thanks
Upendra
-----Original Message-----
From: Upendra_Saxena
Sent: Sunday, March 30, 2008 9:40 AM
To: 'Upendra Saxena'; 'questions.[protected]@support.sonyericsson.com'; Upendra_Saxena; 'se.[protected]@rtservices.com'
Subject: RE: RE: Case : P1i complaint
Importance: High

Dear Gentleman(Kishore),

First of all don't remove any contents of this mail at the time of reply, OK.

And then you upgrade your knowledge before reply to customer... try to understand difference between PC/Laptop and P1i Handset then talk to customer. If you don't know then quit your job and ask your managers to reply/answer to customer, OK

Reply point to point again -

1. PC Synchronization with XP Home OS (only and only related to PC and Handset)
2. Java script run time error (only and only related to Handset)
3. Mail attachment not working (only and only related to Handset)

In reply user SONY in place of engineer (saying that sony does mention in the document at the time of delivery to customer)..
Don't smart yourself at the time of reply, OK

Give genuine reasons with support as a proof on behalf of Sony.

PLEASE NOTE:-
Either you people provide me the valid reasons on Sony letter pad as I requested OR Replace my handest/Refund the money
ELSE I will take further action in Consumer Department/Media with all the details documents(DOA etc)/recorded communication and pull you people in Court with heavy fine on your very poor service.

Please give me the valid reasons on Sony Ericsson Letter pad with Signature of Country Manager, Inida.. Saying that you people can not provide the service after having lot of communication with stupid call center executives and their stupid test/system managers.

Please TO/CC to your managers and Country Manager and reply to all.

Reply ASAP with further Actions

Thanks
Upendra Saxena
+91-[protected]

********************************************************************************...⇄
********************************************************************************...⇄
********************************************************************************...⇄


Please give me the valid reasons on Sony Ericsson Letter pad with Signature of Country Manager, Inida.. Saying that you people can not provide the service after having lot of communication with stupid call center executives and their stupid test/system managers.

Brand - Sony P1I

1. PC Synchronization with XP Home OS
2. Java script run time error
3. Mail attachment not working

You people are giving/representing a bad repo of Brand called SONY ???????

Your Authorized Service Center in Banaglore Already provide DOA after purchasing of 3 days for this handset...

Complaint ID - SES08BLR12029
PLEASE NOTE:-
Either you people provide me the valid reasons on Sony letter pad as I requested OR Replace my handest/Refund the money
ELSE I will take further action in Consumer Department/Media with all the details documents/communication and pull you people in Court with heavy fine on your very poor service.

Reply ASAP with further Actions

Thank you.
Upendra Saxena
+91-[protected]


Same complaint I have logged in your worldwide web site(/www.sonyericsson.com) as an First action from myside -


Thank you for contacting Sony Ericsson.
Your query has been sent to the relevant department and will be dealt with as soon as possible.
Why not check out these other links?
Go to the phone catalogue Find support for your product Go to Fun & downloads
* Home
* Change location
* Developer world
* Retailers
* Legal
Copyright © 2007 Sony Ericsson Mobile Communications AB. All rights reserved
* Sony
* Ericsson


"Thank you for contacting Sony Ericsson Call Center, your question has been registered and the reference number is 72046884.
Sony Ericsson Call Center will soon come back to you with a response.

Please do not respond to this mail since it will not be delivered to any recipient.

For future emails concerning this case please include the following line in the message subject field: "Case : 72046884" and send the email to questions.[protected]@support.sonyericsson.com.

What about a visit at www.sonyericsson.com ?


-----Original Message-----
From: Upendra Saxena [mailto:[protected]@yahoo.com]
Sent: Sunday, March 30, 2008 9:09 AM
To: Upendra_Saxena
Subject: FW: RE: Case : P1i complaint




----- Original Message -----
Subject: RE: Case : P1i complaint
Date: Sun, 30 Mar 2008 3:30:39
From: Upendra Saxena <[protected]@yahoo.com>
To: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
CC: [protected]@satya.com <[protected]@satya.com>, [protected]@non.agilent.com <[protected]@non.agilent.com>

hi,
please give me valid reason on sony erric son letter pad with signature of yr country manager, inia, scan that letter and as an attachment. use sony in place of engineer.
plz cc to all yr manager and country manager in further communication.

waiting for yr early reply.

thanks,
upendra
[protected]

questions.[protected]@support.sonyericsson.com wrote:
> Dear Sir,
>
> Thank you for contacting Sony Ericsson on World Wide Web.
> This mail is in reference to your complaint regarding P1i. We apologies for the inconvenience caused to you. We would like to inform you that as per the feedback recieved from service center there is some problem found in your PC. Even one of our engineer has also checked the problem and he also found that the problem with your PC. Our engineer tried to connect P1i with his laptop and it worked fine. As per the engineer high capacity will not open because layout is not supportable in P1i and this is the reason that you are getting "java run time" error also. In case of further query, please feel free to contact, we will be more than happy to assist you.
> 39011111
> (Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
>[protected]
> (Toll free number from BSNL & MTNL)
> You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
>
> Warm Regards,
> Kishore Garg
> Sony Ericsson Customer Care
>



________________________________________________________________________________...⇄
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know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ



________________________________________________________________________________...⇄
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********************************************************************************...⇄
Sony 39011111

[protected]



[protected] - Feyaaz, salora International - 15th March



Customer care - Rajeev Rana, - 17th March



18th March

Tanusree -- (5:20 AM) asked details and disconnected

Ref number - SE5364566, 5:24 Richa...48 hrs (18th March)



24th March

9:24 Richa...48 hrs (24th March)-- will call you back today.. with feedback...



Harish -- (4:19 PM) (24th March).. hold the call for more then 10 min.. then aksed for same info

Kishore Garg - after 1 hrs some engineer will call - sure BUT nobody call



25th March

Sanjay Kumar -- (4:11 PM) (25th March).. hold the call for more then 10 min.. then aksed for submitting handset at Service Centera, asked for hold,

assured someone will come to collect handset and will give timeline for newone(replace).



26th March

Tanusree -- (12:27 AM) asked details and disconnected

Sheneja -- transfered call to supervisor(Ajit Kumar, Delhi)...Deepak will visit and solve the problem...

Deepak N. - 3:13 PM.. will inform in next one hrs... he denied for free installation...CONFLICT.. with Ajit

Called(3:30 PM) to CC -- transfered call to Ajit K.(3:37 PM) --



27th March

Hansraj(4:47 PM) - asked about the handset (with me or srvc center) from delhi.. asked for hold.. assured someone will call you back today



28th March

Harish - 1:49 PM, had 10-12 min discussion, , asked for hold (took my mobile number and confirmed Kishore will call me back in next 1 hrs)..

had talked with Kishore Gerg, confirmed DOA crt with RT ngr, Banglore Service center









1. PC Synchronization with XP Home OS

2. Java script run time error

3. Mail attachment not working





Had con-call with Deepak N... tried to get solution



Upendra Asked for valid reason(with details by Sony commitment.. terms&conditions) in Sony erricson Letter head with signature of Country Manager



deepak asked to Kishore for con-call with Achit Kumar (Delhi).. disconnected



Kishore will give you a call in short.





Rajiv Rana (4:22 PM) -- same detail again.. .. asked for hold, Kishore will speak with you... holding

...10 min...Kishore on Call ---->>>> non-sense knowledge..(asked for update his knowledge prior to

answer to customer).. asked to hold...20 min hold then disconnected



4:52 PM -- Dialed again... Tanushree... disconnected

4:53 PM -- Shenwaj -- asked for online.. extending to Kishore Garg...disconnected...

.. given mai

4:54 PM -- Nishant -- Achit K... disconnected...dialed again Tanusree...dialed(5:22 PM) -> Vivek...Achit - given mail add.. asked for written

communication



7:10 PM -- Sanjay -- confirmed mail dropped, .. .questions.[protected]@support.sonyericsson.com





29th March

Sonika(9:25 AM) -- hold for sec..Kishore/Achit.. Achit on phone.. confirmed he will reply again with CC to his manager/Country manager (End time 9:50 AM)



"Thank you for contacting Sony Ericsson Call Center, your question has been registered and the reference number is 72048274.

Sony Ericsson Call Center will soon come back to you with a response.



Please do not respond to this mail since it will not be delivered to any recipient.



For future emails concerning this case please include the following line in the message subject field: “Case : 72048274” and send the email to questions.[protected]@support.sonyericsson.com.



What about a visit at www.sonyericsson.com ?



Harish(2:00 PM).. Kishore gone for lunch, repeated the story again.. he requested call again after 30 min...

forwarded mail again to Sony support.





30th Mar - Sent detailed mail to Support and Rtresoursing.. wiaitng for reply to ALL...



31th Mar(5:20 PM) - Anita, asked for hold..10 min...she can not transfer call to concern deptt...

(5:38 PM) - Nishant, somebody will reply..call tomorrow(1st Apr 08).





1st Apr(3:02 PM) - Amit, asked for hold..10 min...he can not transfer call to concern deptt...

(5:38 PM) - Nishant, somebody will reply..call tomorrow(1st Apr 08).



2nd Apr(3:02 PM) - Amit, asked for hold..10 min...Achit -> wait another 48 hrs.



3rd Apr(2:32 PM) - Hanshraj, asked for hold..10 min...Already escalated to head office and waiting for response, will get reply today in mail.

(7:43 PM) - Amit, asked for hold..10 min...Already escalated to head office and waiting for response, 4-5 days, disconnected.

************************************************

********************************************************************************...⇄





******************************************************
--- Upendra Saxena <[protected]@yahoo.com> wrote:

> Hi,
>
> after sending too many reminder mails to you people
> and I did not get any response from your side now I
> am
> taking steps towords from myside.
>
> Its better you call me ASAP or ready for further
> action with all the proofs which I have from myside.
>
> Good Luck
> Upendra
>
> --- Upendra Saxena <[protected]@yahoo.com> wrote:
>
> >
> >
> >
> > ----- Original Message -----
> > Subject: RE: Case : P1i complaint
> > Date: Sun, 30 Mar 2008 3:30:39
> > From: Upendra Saxena <[protected]@yahoo.com>
> > To: questions.[protected]@support.sonyericsson.com
> > <questions.[protected]@support.sonyericsson.com>
> > CC: [protected]@satya.com
> >
> <[protected]@satya.com>, [protected]@non.agilent.com
> > <[protected]@non.agilent.com>
> >
> > hi,
> > please give me valid reason on sony erric son
> letter
> > pad with signature of yr country manager, inia,
> scan
> > that letter and as an attachment. use sony in
> place
> > of engineer.
> > plz cc to all yr manager and country manager in
> > further communication.
> >
> > waiting for yr early reply.
> >
> > thanks,
> > upendra
> > [protected]
> >
> > questions.[protected]@support.sonyericsson.com wrote:
> > > Dear Sir,
> > >
> > > Thank you for contacting Sony Ericsson on World
> > Wide Web.
> > > This mail is in reference to your complaint
> > regarding P1i. We apologies for the inconvenience
> > caused to you. We would like to inform you that as
> > per the feedback recieved from service center
> there
> > is some problem found in your PC. Even one of our
> > engineer has also checked the problem and he also
> > found that the problem with your PC. Our engineer
> > tried to connect P1i with his laptop and it worked
> > fine. As per the engineer high capacity will not
> > open because layout is not supportable in P1i and
> > this is the reason that you are getting "java run
> > time" error also. In case of further query,
> please
> > feel free to contact, we will be more than happy
> to
> > assist you.
> > > 39011111
> > > (Prefixed by STD code of your city (From Mobile
> > or non-BSNL/non-MTNL No.)
> > >[protected]
> > > (Toll free number from BSNL & MTNL)
> > > You may also visit our website:
> > www.sonyericsson.com to know more about Sony
> > Ericsson Products.
> > >
> > > Warm Regards,
> > > Kishore Garg
> > > Sony Ericsson Customer Care
> > >
> >
> >
> >
> >
> >
> ________________________________________________________________________________...⇄
> > Be a better friend, newshound, and
> > know-it-all with Yahoo! Mobile. Try it now.
> >
> http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ
> >
> >
> >
> >
> >
> ________________________________________________________________________________...⇄
> > OMG, Sweet deal for Yahoo! users/friends:Get A
> Month
> > of Blockbuster Total Access, No Cost. W00t
> > http://tc.deals.yahoo.com/tc/blockbuster/text2.com
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>
>
>
> ________________________________________________________________________________...⇄
> You rock. That's why Blockbuster's offering you one
> month of Blockbuster Total Access, No Cost.
> http://tc.deals.yahoo.com/tc/blockbuster/text5.com
>

Sony Ericsson / W770i — Regarding Sony Ericsson Mobile Phone...

Could you please provide me the email ids of Sudhin Mathur, GM, Sony Ericsson Mobile Communications, India and Anders Runevad (Corporate Executive VP), Sony Ericsson Mobile Communications, so i can raise my issue to them.

Sony Sb100 DVD Player — Repairing not done properly

My sony DVD Player was repaired by MADONNA PLUS PLAMOOD; so called sony authorized service center. They changed the power unit and the ic. After a couple of days the player is in standby mode and never turned on. So i took the same piece to them and they rectified it. After that i have to take the piece again to them because of same complain; ie the player is not changing from standby to power on. So i took this to them again and this time they took a couple of days and rectified the piece. Now this set went on to work till one month and again it became faulty with the same complaint. This time they checked it and said that the DVD board has some problem and the this piece cannot be rectified. Please help me on this and let me know possible soultion. I strongly doubt that this happened because of their carelessness. Please help me on this.

Thanks in advance

My sony DVD Player was repaired by above said sony authorized service center. They changed the power unit and the ic. After a couple of days the player is in standby mode and never turned on. So i took the same piece to them and they rectified it. After that i have to take the piece again to them because of same complain; ie the player is not changing from standby to power on. So i took this to them again and this time they took a couple of days and rectified the piece. Now this set went on to work till one month and again it became faulty with the same complaint. This time they checked it and said that the DVD board has some problem and the this piece cannot be rectified. Please help me on this and let me know possible soultion. I strongly doubt that this happened because of their carelessness. Please help me on this.

Thanks in advance

Purchased Sony w580i on 19.1.08 now the set is creating problem with hang. when i restart the phone he give the demo
& said no sim card.
Kindly provide me your sevice centre address & phone no for chandigarh.

Hi,
I got SE S500i on 24th Feb 2008 and it started giving problem from 10th April.2008.
It has all kind of problem like
1. Phone is getting hanged at least once in 2 days for 10-15 min. then starts automatically.
2. Calls are getting dropped off in-between,
3. Memory card problems,
4. Keypad problems
5. Very poor battery backup
6. Now cell has switched off for forever...:)
Went to service station and now they said they will replace some body parts of handset but they won't give me complete replacement.

It's of very poor quality...we R spending 10K on it and it's not working only...I don't kw what kind of cell Sony Ericson is producing...plz don't buy at least this handset...n I suggest not to go for any SOny Ericson Hand set if we face this kind of problems in a 15 days o[censored]se. When they are pricing the things too high i.e. 10K and above they should be caseful about all these things.

Let's see what the replacement quality will be and if that's not up to the point I personally ask all SE customer's to move on some better options available in teh market that's the only option we have now.

Sony Ericsson / W700i — Sony Ericssion Service Centre delay in providing better service.

I have submitted my Sony Ericssion/W-700i in Sony Ericssion Service Centre on 24.Feb.08.But, I haven't received my Handsfree yet.So, I just want to through light on the commitments made by company for better service, which are not fulfilled even in such a long duration for which I am calling Customer Care and service centre regularly, but no proper action has been taken yet.

Sony Ericsson W580i — Usatisfactory Services..

Dear Sir,

This is to inform you that i had purchased a Sony Erricssion W580i Handset on 15/11/2007, But it started giving me problem from the 1st. day itself, I had given my handset in the service station ( Aditi Electronics Shop, 147, 1st floor, Om Shubham tower, Neelam Bata road, Faridabad, Haryana -121001 ) on 17/03/2008 but till date i have not received it back from them, Initally they gave me the time frame for 15 days but its been more than a month now, I even called up the customer care of Sony where i got the reply that they will get back to me within 2 days but i dint' received any call from them, i had visited the Service Centre atleast 10 times but everytime they give me some or the other reason of not replacing the handset with the new one stating that its not in the stock everytime, Is it that the company has stopped the production for these handsets??
or they don't want to return my handset back to me.
Kindly do the needful in geeting my handset back.

Thanks & Regards,
Ashwani Bhatia
[protected].

i bought k750i in recently five months back suddenly its not working properly jaw stick and key pad. I have warantyI so i give the my mobile in service centre in jagdeeshmarket, habits, secunderabad. I give over 7 days but no response from the servicers one man said come after 15 one says just wail one man says 7 days which time i will conforme. 10 days already over presently also there fellows says same dialogues iam worried about my phone.

Dear sir

Sub :- Bad Service

I am Sachin Sonawane, Working in Tata Consultancy Services . I am using Sony Ericsson mobile products.

I have submitted my Sony Ericsson k550i handset for repairing on 16th April ‘08 as the Handset is not working / got dead. When I visited the service center on 22nd April 08, they have detected “ motherboard ” problem. Then i asked when the handset will get repaired, they are told me that please come after one month. They are giving me really bad services. I tried to give my complaint in Sony Ericsson customer care no[protected], they refused to register my complaint saying they are not concerned with these complaints. On requesting again they told that will look in to the matter and will call back in next 48 hrs but still I have not received any call from customer care.
When I again visited the service center after 5days they told that it will take 18 days more for the resolution.

Requesting you to plz look into this matter as nobody is properly responding to my problem.

Mobile IMEI NO[protected]
Complaint id :-
Service center add :- Mobi serve
Shop no 6 157 Nilkanth palace Gaodia Nagar Ghatkopar
Mumbai 400077
Ph no 32021462

I need to repair my SE K790i with proper care.As I unfortunately dropped my cell in water, but after 1min I when i got the cell I opened it and remove some outer coverings n battery...now my cell is performing every functions, even the display is viewable, but the light which should emit, to show the contrasts n brightness of the display doesnt seems to right..
Plz help me out from this big trouble by refering a good service point in Chennai,
thanx..

sony ericsson w220i — MMS

I requested for a MMS facility and i recieved sms asking for settings. But the settings was not happening and it says setting failed. Iam using sony ericsson w200i..
pls clear it

Sony Ericsson Z555i — Ringtones volume is very poor, In journey the speech as well as ringtone not heard

I have purchased the Z555i model in april 2008. This model has very low voice speakers. in journey no speech as well as ringtone have heard

Sony / Handycam — Transfer of points to imint points

I came across this site while I was searching for imintpoints.com in Google.
In my credit card statement, I came to know that the points I have earned on purchase of the handycam have been transferred to imint. More over, the balance lying unexpired in my account has also been transferred to imint.
I am not being able to log on to imint.com, but from some of the complaints I have seen on this site, It is totally uncalled for.
Before a person purchases a card, the option of reward points is advertised very aggressively. Later on when you earn some points and want to redeem them, you are taken in for a ride.
This is unjustified and not in keeping with sound business practices.

Sanjay

Sir,
I purchased Sony ericsson w580i phone from chennai with one year warranty. But within 3 months i got display problem in my mobile(black lines on the screen). It day by day increased. I approached the Sony service station. They reason what they told is very shocking for me. They said due to water get inside the display got affected and this problem is out of warranty. In this hot summer the temperature is more than 100F. I argued with them. They told due sweat in hands the phone was affected. (I think we souls use the phone in Himalayas only). They are not at all willing to replace the display. They asked 2000 RS for repairing my mobile. I can give 100% assurance i never expose my mobile in wet area. They cheating the customers. When i was in the Sony service station three more w580 mobiles were come with the same problem. They repeatedly telling the same story to every one. If we got problem in key pad, charger etc kind of low price items only they changed. Otherwise they bluff like this only. I planned to book a legal act against the Sony errisson and my retail seller. I have proper bill, warranty without any use. These kind of response and problems only encouraging the grey market. Then what is the different between the authorized shops and gray market.
I never expect such a worst, cheating response from Sony

Hi,

SONY Ericsson service is the worst service I have ever seen...plz don't buy any cell phone of Sony Ericsson.

Hi All,

Instead of making complains in this blog I guess we have to take some legal actuion against Sony Ericson for selling poor quality...what do you say guys ?

i have k790i cybershot just want to known can we save message from mobile to pc ? how can we do it

I am facing problem in sending message from my phone though network provider confirming there is evrything fine as far message sending settings are concerned.And also my web browser is not responding properly, only one or two at most web page i have abled to open so far.
Plese guide me solving this problem as soon as possible.

Sir,
I purchased a sony ericson mobile j120i just 3 months ago.It had a battery problem.I visited the sony ericson service centre on 07/05/2008.On 15/01/2008 i went to receive the phone and found that the same problem persisted.And it is also unable to catch the network.The service centre told me that it is due to my faulty sim card.Then i asked them to prove it by insert a other sim card.They forced to give back the handset .but the other customer also supported me.after inserting a other sim card, it did not work and they took my handset to repair.But they returned my battery, though it was faulty.

DIPTIMAN ROY
[protected]
NORTH KOLKATA

serial no.-[protected]-0
service center-242/A-VIVEKAMANDA ROAD, KOLKATA-700006

Sony Ericsson / K750i — Service Not getting done

SONY ERICSSON IS JUST A BRAND HYPE AND DOESN'T ABOUT THEIR SERVICE TO CUSTOMERS. ITS ALL FAKE PROMISES THA YOU GIVE
I had a Sony ericsson K750i mobile which I gave it for a service in an authorised service cetner of Sony ericsson - Durga Communications, Kammanahalli, Bangalore. I gave it on 9th April 2008 and was promised that it will be ready in 4 days. Now till date I am behind the service center person without any use. In the mean time I called the customer service center of Sony Ericsson 3 time and all the time I was assured a call back which never happened. This is giving great difficulty to me as a customer. I am not expecting this kind of a dealing from companies like Sony ericsson. Sony ericsson support center is some thing which gave more insult to me than the service center.

Sony Ericsson — Wrong information on website

SUB: WRONG INFORMATION ON SONY ERICSSON WEBSITE - DUE TO WHICH WRONG MOBILE WAS PURCHASED

I purchsed W580i on 11.05.08. This is my first SONY ERICSSON phone which was bought because of its BRAND IMAGE. As per the sonyericsson website specification sheet, it is mentioned this phone as 2 MP camera with 4x zoom. In actual, 4x works only for VGA mode, which I came to know only after the purchase & from its brochure . I WANT TO EMPHASIZE THAT INCOMPLETE/WRONG INFORMATION WAS GIVEN TO ME (BY SONY ERICSSON SITE & RPG CELLUCOM (DEALER)). Based on this wrong information I have purchased this phone which doesnot fullfill my requirements o[censored]sing it as camera (2mp) which is its one of the highlighted feature. I WANT PROPER SOLUTION/COMPENSATION FOR THIS PROBLEM.

Complaint for the same has been logded with customer care with complaint id: SE534-8426 on 12.05.08.

I have saved "A COPY OF THE WEBSITE SPECIFICATION SHEET", captured on 12.05.08 which doesnot specify the correct data.

I am not able to get any contact no. of SONY ERICSSON official/represenatative personnel to raise the issue & get possible remedy.
They (Customer care) are not accepting for providing any compenstation or taking back the handset nor they are accepting their mistake.

I request you to help me in this regard & save other people from getting duped.

I donot feel many people know about this feature of W Series. Please spread this information to others also.

Regards,
Abhishek Atal

The Dealer is JLK Enterprise, DLF Galleria, DLF City Phase 4 Gurgaon, Haryana,

Sony Mobile W910i — bad product and rude dealer

I have bought Sony W910i on 17th feb from jlk Enterprises(galleria) for Rs 17000. From day 1 I am experiencing problems like
1.call disconnect.
2.Voice break(in local calls and in std you can only hear 2 words of a sentence)
3.No voice clarity
4.Signal problem(Emergency call message is there almost all the time)
5.Display goes off.

I have contacted dealer several times but first he told me that it's a software update problem. After updating the software the problem remains there. He is a very rude and unprofessional dealer. Now he says we don't manufacture products its a sony product go to sony don't come to us.I am fed with the mobile. Don't know what to do.

sony z520i — display

I had purchased Sony 520i about a year back, and since then the display problem has been coming . About 4 times I have changed the flex cable, and each time I give for servicing it takes about 4-5 days to get it rectified . and only Salora Services in HSr layour - bangalore has this facility and no other service centre accepts the same.I hd changed the cable on 4th april and now its again not working. Everytime I cannot be spending Rs790/- on the cable .

Is there any solution to the problem ?

my 29" tv has a problem it is not switching to power on mode. kindly do the needful to attend the same

I bought a Sonyericsson P1i in Dubai Duty Free late September 07. A month later, in Kuwait where I work, the phone turned itself off. When I turned the unit back on it went in a loop of turning on, showing the SE logo, displaying the progress bar as if to complete the boot, and then turning itself off - it has been like that since.

I contacted the service center(Fono) in Dubai that was on the warranty. I was told that they cannot honor the warranty and that I should contact the place where I bought the unit.

I contacted the SE service center in Kuwait (Barrak) where they looked at it for a couple of hours then told me "to bring it back to dubai."

I went back to Dubai in December, 07 and contacted the Customer Service of the Dubai Airport Duty Free Shop - where I bought the unit. I showed the person at the counter the problem (booting on and off) - I was told that they will arrange for the unit to be sent to their service center. I went back to Kuwait.

In JAnuary, 2008, the Duty Free emailed to inform me that they couldn't do anything with the unit and attached to the email was a report from the service center saying that the motherboard of the unit is bent; and that the unit has been misused - and that I should collect the unit.

How could I have misused a brand new phone for its motherboard to bend? So I wrote back in protest.

They said that the SE service center in Kuwait might be responsible - and that I should have contacted the Duty Free first. But the warranty said that I shoud contact Fono - which I did. Who contacts the retailer for repair anyway?

A lot of pages of email later, I went back to Dubai in March and collected the unit.

So now, I have a Sony Ericsson P1i that's been used for only a month, that boots on and off and still under warranty (until Sept.2008). I have long since bought a Motorola Z6.

Lessons learned:

Do not buy a phone in Dubai Duty Free Shop. If I had gone home to Australia, it meant that I had to go back to Dubai to have it repaired. Also, what is the sense of issuing me a warranty card that was inaccurate? I will never shop there again.

Sony Ericsson's customer care service is appaling. The service centers in the Gulf are incompetent. I have two service centers pointing fingers at each other. By the way, I bought my first Sonyericsson phone in 2003, a T610. The same thing happened (booting on and off) but there was no problem fixing it in Australia. But because of this bad P1i experience, I will not buy another Sonyericsson phone again.

I am thinking of hiring a lawyer. What do you think? If there's anyone who could help please contact me.

hi,
my name is kiran mestry
my sony ericson P1i mobile is thift
pls help me

SONY ERICSSON HANDSET K810i

I purchased the above handset from Mobile King, Penta Menaka, Marine Drive, Kochi-682031 on 01.03.2008.

The set became completely out of service on 29.04.2008 and I was directed by the dealer to contact the service centre. Accordingly I gave my handset to Messrs. Accel Frontline Limited, Opp. Veekshanam Press.

The set was delivered back to me on 23.05.2008 saying that the board has been replaced and asked me to check up. Since I did not have my sim card with me, I tried to check the handset in the evening at home. The set is still having the problem of becoming off and on, which was the original complaint.

When I contacted the supplier, he informed that he cannot exchange with another set. In the meanwhile, I will be contacting your service centre once again. In case I fail to get a brand new set as free replacement, I will be forced to take suitable remedial actions. This is for your advance information.

Yours faithfully,
Madhu Sethumadhavan

SONY ERICSSON HANDSET K810i

I purchased the above handset from Mobile King, Penta Menaka, Marine Drive, Kochi-682031 on 01.03.2008.

The set became completely out of service on 29.04.2008 and I was directed by the dealer to contact the service centre. Accordingly I gave my handset to Messrs. Accel Frontline Limited, Opp. Veekshanam Press.

The set was delivered back to me on 23.05.2008 saying that the board has been replaced and asked me to check up. Since I did not have my sim card with me, I tried to check the handset in the evening at home. The set is having the problem of becoming off and on, which was the original complaint.

When I contacted the supplier, he informed that he cannot exchange with another set. In the meanwhile, I will be contacting your service centre once again. In case I fail to get a brand new set as free replacement, I will be forced to take suitable remedial actions. This is for your advance information.

Yours faithfully,
Madhu Sethumadhavan
"Madhavam" South Eroor
Tripunithura-682306 Kerala
Tel:[protected]

Hello madam/sir,
I brought a SONY ERICSSON HANDSET K750i dec. 2007, after some time, handset battery back up is down because their key pad lights glowing all time even the phone is turn off.
Then i give my phone to care center at bhiwani, care center personel Mr. kuldeep returend my phone after 15 days, i received my phone to think that it is ok now. but when i checked my phone at home after pushing battery inside, the same problem is occured, after few days i again deposited my phone at care center[protected], This time, He(KULDEEP) told me that your phone is send to Delhi for repair and returend after 7 days, i agree with this .
But after 7 days, He told me, please wait for 1 week more b'cos spareparts are not available.and after 10 days he returend my phone with outer body changed(with full scrached body), then i refused to accept my phone with this condition.
then he told that the the body is same and refused to change, But in actual the body is changed, and not mached with my battery cover.
I am still waiting for my phone,
So please help me, What can i do in this situation?

sony ericcson k750i — not reponding properly

suddenly my mobile became dead. so i have given to a service center in vijeex system, vellore, tamilnadu, india.
It was given on 3/6/08 still they are not responding us.

Please take an action on that

sony ericsson w850i — want a replacement

hi,
i bought this cell on feb 2008. within one month or so i started facing problems like certain buttons lik space button not working cracks in few buttons.
worst thing of all is tat iam unable to attend calls at times as the answer key stops working.I went to the trivandrum service center they repaired the space buton but stil the problem persists. They said to use the cell without the memory card and see if the mobile gets stuck or that answer key problem key still cuming up. i hav been using the cell for a week now without card and stil problem continues.
now worst thing is tat the entire cell gets off suddenly.
iam fedup of goin to service center as iam working i hardly get time to go to service center.i kindly request you to kindly replace my set asap.
my contact no is [protected]

hi friends i have a sony ericsson w7ooi phone when insert the memory card it was switch offing auto matically so please solve my problem ok bye thank you

i bought a sony ericsson w580i phone from "The mobile store" in palarivattom, cochin, kerala on05/11/2007 with imei no [protected] and last saturday ie on 7th of june 2008 after noon i saw that the display screen was showing some fluctuations and it was increasing which later on covered the full display, i went to the store where i purchased it and thier advice was to take it to the sony authorised service centre coz it was just a software problem and could be rectified.later on monday when i took it to the service people they told that the display screen liquid was leaked and it was corroded which can be rectified by repalcing the screen panel and it doesnt comes under warranty and a amount of Rs 2000/- likely has to be paid, and the service centre guys doesnt have an idea of what are the chances of this corrossion(as per them the handset has to be fallen down or water should enter the dispaly)which both of the things has not happened.i request SONY ERICSSON authorities to kindly look in to the matter and provide me a solution as early as possible or any legal action should be taken.

dear vodafonite,
I couldnt able to send an sms since couple of days.. "message sending failed" has been displaying every time i send the sms.. i phoned to customer care executive but their promise of rectifying with in 24hours has not been kept. kindly do the needful.
thankyou,
archana

Sonyindia / Colur Television — Manufacturing defect

To,

Customer Service Head,

Sony India Ltd.



Subject- Reference- Request no 2979175(date-19 May’08)- Colour TV



I would like to bring to your immediate attention that this is one of the worst service experience I have had as customer by known company like sony, it really a very sorry picture that even calling 15-20 times your service center digital rainbow and even your North head office Mathura road my problem has not been resolved of some kind of manufacturing defect in My TV,



Please see if my problem is not immediately resolved I would be forced to take media & legal course of action, I as customer who has been using sony products for long had worst experience ever with first time service request at Sony.



Pained customers of yours,

Pranay Chadha

[protected]

I have the same problem i have taken w 810 i and facing same problem. I am from chennai i have been waiting for there response, but no response from there side.

with reference, my mobile sony w550i (imei[protected]
has been stolen from my house . What is the way or procedure to find my mobile.

Sony Ericsson — sms blocked

Dear Vodafonite, Iam George my ph no is [protected]. i couldnt able to send the sms since one week. Iam sick of phoning to the customer care. Every time i call, they promise to sort out the problem in 24hrs but none of them has kept. please do the needful.
thanks,
george.

Sir
My Sony Ericsson mobile has not charging, my model no.:- K510i. So, plz. suugest me & give sevice centra no. in Mumbai.

Thanks & Regards

Manish Kumar
[protected]
Mumbai

Sony Ericsson — bad customer service from bhiwani

i[censored] can call me at this no. [protected] i will tell the problems that how bad service of bhiwani care centre. plz call me this no.

From,
Mr. Vikalp Gupta
B-123, Gujranwala Town, Part -1,
Opposite to Model town-2nd,
Delhi -110009
New Delhi, India
Telephone no. +91-[protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of Idea Cellular and has been using the phone [protected] since last 2 years. On dated 17/06/2008, my
mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W810i
- Make - October 2007
- IMEI No.[protected]
-Purchased at
Hot Spot
Cannaught Place,
New Delhi



Thanking you,
Yours sincerely,
(Vikalp Gupta)

Sony Ericsson — submit my set at mritsar care centre

dear sir
i submit my sony ericsson set at amritsar care centre on 27 may 2007 but till date on 24-06-07. i did not got my cell. whenever i make them call for my cell. they always give me same respone and always said to me that i should contact them after one week. plz help me and solve my problem.
thanking you

Sir
More than 14 month over i have purchased sony erission model w830i.Suddenly i have face problem automatically its getting on and off .I took to sony erisson certified services centre .Address is ascentel .1023 Dr Rajkumar Road Near Planet Honda showroom .4Th Block Rajijnagar Ph no [protected].They told me software problem so i gave them for servicing .They took almost 1 month, Once in a week i used to check with them they used to tell me its gone at headoffice for servicing.One day suddenly they gave my mobile saying that it cannot be repaire.And i found the mobile condition with battery changes, camera flash light remove, even slider at keypad and display side changes.It was really my bad experience with sony erission service centre people.So please do needfull as soon as posssible .Otherwise i am going to flash these situation in news paper and news channel and even to Police IGP OF BANGALORE whom i know through one of my staff .Please do the needfull as early as possible.
In my life very bad experience with sony Erission certified services centre .We can believe what what component of mobile they are changing. I in my life never Buy sony erission set and also spread these messages to all my frnd not buy the sony Erission Set They all are cheater.

hie...my fon is not running the application of music mate n the guitar learning software which were inbuilt in the phone.
sometimes it gets swiched off automatically.could u plz help me ???

Sony Ericsson — No details of my handset given for repair

Sir,
I handed over my cell phone for Joy Stick and System Connector related problem, which is in warranty period to the Sony Ericsson Service Center Cariano Telecom(4/1 Roop Nagar, Delhi 110007) on 19 the June 2008 for which the Complaint ID :SES08CT113439 .I also spoke in their customer support centre (no :[protected], the reference ID of which is SE431-7617 .They asked me to wait for one day but it has still not been handed back to me .And I have no clue of where my Handset is and in what condition will I be given it back.
Thank You

i purchased W830i last year and within 8months it started showing problem with its Bluetooth &
camera. It gets hang while playing videos. i submitted phone to service center M/s RT Outsourcing ltd Faridabad 2months back and till now i haven't get it back. very poor response from their side.They have sent the phone to the company and as per them it is under processing. I can't understand does it take so much time to repair a phone. SONY is a giant name and i didn't expect this type of service from them. If they will continue behaving like this to customer complaint soon they will be out of market as in the present scenario customer wants the quick response to their complaints.
One thing is sure that i will never ever suggest anyone to buy SONY Ericsson mobile phones.

Can anybody give the number of the Head Customercare for North region of SonyEricsson

Sony Ericsson — About Service Shop

I purchased Sony Ericsson cell model no W-580I on[protected] at Univercell, Ameerpet, Hyderabad.
On 01-06-08 the mobile was off. The next day i taken into Univercell they repair and return to me on next day.On that day only it raises the same problem.I taken to that shop.He suggested to bring it intoSony Ericsson Service center at Ameerpet. They told that the cell is send to Company to change the Mother Board.They told it will take 15-20 days. I request them to give as quick as possible. I asked them to give on 20-06-08.They told that as i try my level best.. On that day onwards i will gone there many times. But they told u come tomarrow...I will repeated till now[protected] and they will not tell correct time to deliver that cell.. So, kindly take action and give cell to me as quick as possible...
Thank You Sir.

sonyericson k750i — delay in service for a month

hi
i am nitish i got k750i as a gift four month back now this mobile is giving problem of boats, showing no acces to network, one month back i had given the mobile for repairs in manglore bunts hostel showroom, til now it not repaired, i think cc of sonyericson is verybad, insted nerby nokia showroom there is no crowd, i mean to say only sony mobile have most of the problem not nokia, even service is very slow, i dont think in future i will buy sony mobile.


Name nitish
My mo no [protected]

hi
i am nitish i got k750i as a gift four month back now this mobile is giving problem of boats, showing no acces to network, one month back i had given the mobile for repairs in manglore bunts hostel showroom, til now it not repaired, i think cc of sonyericson is verybad, insted nerby nokia showroom there is no crowd, i mean to say only sony mobile have most of the problem not nokia, even service is very slow, i dont think in future i will buy sony mobile.


Name nitish
My mo no [protected]

I bought an S500i from Vijayawada.My complaint is i can't use the earphone to make or recieve a call. But there is no problem when it is using for listening music. Please help..

Shebeer Basheer
Manager-Exports
COCOMATS INTERNATIONAL
Kerala

HOW CAN I LOCK THE VIDEO FOLDER BY PUTTING PASSWORD
MOB: SONY ERRICSON
MODEL: W910i

Sony 21" TV — Display Problem

I have registered a complaint for "TV Display Problem" in the "Sony Service Centre" for my Sony TV model no. AW21M80 on 03/07/08 (complaint no. 3070770). Almost more than one week has happened, no service engr has attended the problem. This is a very poor service by one of the leading brand company in world. Even after regular follow-up no proper resolution has been provided. What is the procedure to take action against this and how to proceed to the consumer court.

Regards

Swami

sony ericsson /k750i — did not provide me warranty for the said term period

i bought sony ericsson k750i on 5 may 2007.The company promised me a warranty period of 1 yr.within which i got it repaired on frm the company's authorized service center in gwalior in november 2007. The handset again got faulty in february 2008 when i submitted it to the noida service center where they declared it as tampered and hence did not repair it. though the part said to be tampered was working in customary manner.to be noticed is that servicing of the phone was done only in authorised service centers

Sony Ericsson — poor performance of sim card & comp. listening officials at vellore

Dear Sir,
My daughter got admitted in vit vellore last week. I purchased voda. sim despite her friends denial. To my surprise the functioning is so poor that it has added to parent's agony. During my 2 days stay there my efforts brought no results. the persons who dials voda no. may listen the ring but the receiver(who is voda )doesn't get the ring. Few others may find it impossible to contact the above no.
i.e [protected].
pl attend & get it rectified at the earliest
[protected]
Dr.Pathak

Sony Ericsson — poor service performance

at guru nanak communication, vikas marg, service center i had submitted my phone, battery, & hands free for repairing on 10july2008. on 18july i went there 4 recieving my phone, they said come in the evening.when i went in the evening they said we dont have handsfree and take phone &battery and come later on for ur handsfree.

Sony ericsson 790i — Defective product

Namaste,
I have purchased a Sony Ericsson 790i mobile phone from Crystal Cell Phone-Authorised Dealer in Chennai.
I was quite convinced with the features that this phone offered. But to my dismay, there are a few technical faults in the product.
Firstly, the speakers give distorted output. I have inquired to many users of the same model-they seem to be happy with their product which naturally means that my phone has faulty speakers. I tried to explain this to my dealer but he says, this is the only way the 790i speaker works!!
Secondly, for an outgoing call made from this phone, the sound of the caller and the receiver suddenly mutes and I have to cut the active call redial. The duration of the call when the unit goes on mute mode is not fixed and so I could not prove this to my dealer when he was testing.
But the fact is that both the problems are genuine and I need help either from the company or a third party to solve it.
Please advice.
Thanks and regards
Sanjay

I have got W660i hand set. Its Left nevigation key is broken. Please confirm the availability of the part.

Sony Ericsson/P1i — UNDER WARRANTY REPAIR

I HAVE A P1i HANDSET BOUGHT ON[protected] FOR RS.22, 700/-.THERE OCCURED SOME PROBLEM AFTER 6 MONTHS AND GOT IT RECTIFIED.NOW AGAIN THERE WAS THE PROBLEM WITH THE JOG DIAL(SCROLLER) AND NETWORK PROBLEM ISUBMITTED MY PHONE ON[protected]YEAR-MONTH-DATE)AT 4:16PM.AT SALORA INTERNATIONAL LTD(D-13/4, OKHLA IND. AREA, PH-2, NEW DELHI)THEY ASKED ME TO COLLECT IT AFTER 2 DAYS;BUT REFUSED AFTER REACHING THERE AND ASKED FOR 5 MORE DAYS;AGAIN I SEND MY PERSON AFTER 8 DAYS AND AGAIN THE SAME STORY.THE RECEPTIONIST OVER THERE IS SO RUDE SHE DOESNOT EVEN TRANSFER THE CALL TO THE CONCERNED PERSON AND MAKES EXCUSES.SHE SAYS MRs.SHARMA IS THE INCHARGE AND MRs SHARMA NEVER ATTENDS THE CALL.THE COMPLAINT ID GIVEN BY SALORA IS SES088BR221384.THEN I CALLED C.CARE DELHI ON 17 JULY 2008, THE REPRESENTATIVE OVER THERE GAVE ME THE NO. OF CONCERNED PERSON AT SALORA OF Mr RAMVIR SINGH([protected])&THIS GUY NEVER PICKS UP THE PHONE C.CARE REPRESENTATIVE ALSO TOLD ME THAT I WILL RECEIVE A CONFIRMATORY CALL FROM THEIR EXECUTIVE WITHIN 24HOURS BUT NO CALL RECEIVED TILL DATECOMLAINT NO ISSUED BY C.CARE IS:-SES[protected].
NOW TELL ME SHOULD I DUMP MY SET N FORGET ABOUT ALL THIS, THIS IS WHAT SONY BRAND STANDS FOR, SUCH HARRASMENT THROUGH THEIR ILL EEQUIPPED N ILL MANNERED REPAIR CENTERS, IF THE SCENARIO REMAINS THE SAME I DOUBT THEY ANY CHANCE IN MAKING NEW CUSTOMERS

VIKRAM GUPTA
COMPLAIN ID FROM SALORA-SES08BR221384
COMPLAIN ID FROM CUST.CARE-SE[protected]

sony ericsson/ s500i — not received the mobile as yet

On 14th of may i had given my mobile to a sonyerricson mobile service center and its been 2 months . and still its not been fixed.

Sony Ericsson Mobile (w700i) — Sevice Center not performing well

My sony erricson mobile W700i (which is in warrnty period) was showing some problem regarding Battery Charging through a charger. As per my understanding it was just a problem of mobile Socket in which we connect charger. As my walkman and mobile charging was also working in once when i tried for thrice from a Month because of same reason.
I had given my mobile to service center(Goyal Shopping Center, Borivali(w), Mumbai) they told me that within two days they will give me estimates if something which is not covered in warrenty preiod.
After two days they called me and said it will take around 750/- for some technical reason and they need one week to get it doen. I said ok.
After a week when i went to collect my mobile they told me they need more two days as some parts they have not received from Sony.
Still today they are jsut telling me with in two days it will get ready.
Now its around a month and now they are telling me that your moile motherboard is having some problem so your estimated has got changed and need to pay 1200/-.
How we can believe this service center guys?
Are they killing time intentionally?
Do they want to make more money by keeping sony erricsson customer on hanging?
Are they tellign us don't take sony erricson mobile again as you are aware how we are proving you the service?
Are they having that much workload that they can't manage?
Sony erricson has to take it very seriously? When i went to service center for my mobiel i always found big queue of customers? Is this the quality???? Is this the service? ...

Sony Ericsson — mobile thef

i have lost my mobile. Detail are given bellow. if any way to find my mobile plz contact : +91 [protected]

Add.: RZO-76, Chankya Place, Opp. C-1, Janak Puri, Uttam Nagar, New Delhi-110059, India

Phone Model : K750i

Make : Sony Ericsson

Last Used no. : [protected]

My E-mail : [protected]@yahoo.co.in

Missed Date : 06 Fab, 2008

IMEI No. :[protected]

sony ericssion k-530 — unprofessional approach

i bought a Sony Ericsson k-530i around 9 months ago, and the phone is still in warranty period. in this phone i have charging problem and also i have facing some video problem in vidio some lines are occure but your Customer Care excutive monica (Vaishnavi Services, A1 Archarya Niketan, Muyur Vihar, Phase 1)did not properly behavie with me her attitude are not good plzs do care whatever u do.hope ur response would be possitive.


ravi kaushal
news 24

sony ericsson/W700i — cell phone submited for repair but not returned yet

dear sir/mam
i have submited my cellphone on 11-june-2008 for repair which is in guarantee period. Since two months had passed but there is no positive response from there side. I hav made around 250 calls n visited several time at there repair center.
my case id no.is N8LPNR:[protected].

I have been using a Sony Ericsson and alas over the weekend it landed in the washing machine, went through all the cycles and was taken out 4 hours later -- I dried it and left it in the son, i swithched it on last night and to my amazement everything worked. Thought i would share news of a good product.

This is true

I strongly agree with this. Please take initiative to stop this kind of irresponsible franchises!!!

i bought a w810i mobile in the month of July 2007.with in two days i observed a problem in software;when loding songs from PC its screen became clear. no any function in use. when we approched for service center they are asking for problem in software u have to reload it.it is having problem, how does it get rectified?
regards

yes i too bought two w580 sets and one of the sets became dead within 15 days. i contacted the sony ericsson indian office and got the replacement. after the six months the other set also went dead. again i got a replacement for that also. dont give the set to service centres. give it to sony ericsson authorised distributor. actually the model w580 itself is a failure model and everybody who bought the model is getting fed up of it. the key pads are also getting broken within 15 days. also many times when we try to attend a incoming call by opening the slide the call gets cut and becomes missed call. w580 is the very worst model. u may contact the following e mail ids for better results. 'prem.[protected]@sonyericsson.com'
u will get better response

Sony Ericsson's Customer Support is so poor.I bougt a W580i in 28 Feb 2008.One Month before my phone automatically switch off when head phone is conneted.I gave it to Sony erricsson customer service centre in last month.due to their unprofession approach I didn't get my phone back.Nokia's customer support system is so quick and efficient.

hey sachin i absolutely agree with you..my phone too yesterday had lines all over its screen...buddy what should i do now its frustrating. ..do reply

I have never before been motivated to write a review in my life however this phone is the worst phone that I have ever owned in my life and AT& T has been unhelpful in fixing it. Lets start by saying within the first week I needed to get a replacement since the screen broke the second day. Then when I was on vacation the bottom part come right off and then the next day it just stopped working. My insurance refused to cover this since a part was missing and had to pay over 50 dollars to do this. And a couple days later the speaker just stopped working. So now my phone works fine but won’t ring or make any noise. I talked to the AT&T and Sony Erickson people and they both refuse to fix my phone since the little dot under the battery went red. I never dropped my phone in a puddle or even had time to get wet in the rain before my speakers stopped working yet because the little red dot (moisture indicator) was detected they are at grounds to refuse fixing the phone. In my opinion this is the worst phone design that I have ever used and will go back to using the black and white phone I used before this which proves to be reliable. The W580i has only been a weight on my shoulders. If you are still convinced and set in your ways on buying this phone go to a store and check it out. Turn the phone over and try to remove the back cover (where the battery resides). When I brought the phone in the first time to get fixed the woman at the store took five minutes trying to pry it open and had to get help from another employee. She said that some of them are hard and others work fine. Thus from my numerous experiences I beg you not to buy the phone. Thanks -Sara

Sony Ericsson-W580i — Faulty mobile phone not being replaced by the service centre

I have purchased sony W580i mobile phone from Hotspot outlet on 29/06/08.Model #W580i, IMEI# [protected]. After 4 days of purchase, I found that the LCD display is faulty with several lines appearing all through. I approached Hotspot store on July 3rd 2008, where Mr Vinay Kumar guided me to approach the Sony service centre since as per them, after 48 hrs they have no responsiblity for any damages, even if it is a manufacturing defect.
I approached sony service centre on July 4th, 2008 and Mr Manish Kanodia told me that this is a common problem with the set, so the LCD will be changed.But till today(20 July 08) they say that the LCD is not available from the company.
I am not able to use my mobile properly as the visibility is very poor and am very frustrated with the services provided by Sony.

Sony Ericsson — Faulty Phone W580i

I had purchased a SonyEricksonW580i on 31/5/08. After a month the LCD conked off & I had submitted it with their Authorised Service Centre "Oren Infotech" at Borivili. The Phone
was returned after 10 days, though the LCD was functioning the
Key Board panel was broken. I suspect the service centre has changed the Panel which was in good condition & substituted it with a damaged one.I took the phone to the Mobile Store
for replacement but was directed to the Sony Service Centre & they have taken the Phone but have not repaired it till date.
The Excuse, they don't have spare Key Board Panel.I would like Sony to live up to the reputation of being Globaly respected Brand and set an example for good business practices in India. This would include disciplinary action against the dealer in question and stronger dealer certification and quality control.

I am facing problem with Sony ericsson W580i. Oftenly it gets hanged. This time it's turned off during call and not switching On. Please suggest how can I switch on this set.

Thank you!
Ram

Hi
I am kiran from hyderabad. i bought sony ericson W 580i phone 2 months back. i am facing some Problems with thios phone .phone is automaticlly switched off and swithed on again. i am facing this problem nearly 15 days on wards. Please suggest me for this issue.


Regrds,
kiran
[protected].

Hi iam imran form coimbatore.I have also bought a SE W580I Phone.My phone camera was not working properly.I gave it for servicing, as mentioned the sony ericcson customer support is the worst i have seen.They are not responding properly.

Sony Ericsson W580i — Faulty Mobile

Respected Sir/Madam,
I purchased a mobile phone “ Sony Ericson W580i Black” Model IMEI No-[protected] on 25th July, 2008 from HOT SPOT RETAIL Ltd (K/2 B, Lajpat Nagar-II, New Delhi – 110024 ) for Rs. 10, 000/- . Please find attached the scanned copy of Invoice. Following have been the issues faced by me with the phone
1. February, 2009: Head Phone stopped working and it took almost 1 month after repeated requests to get a new set of the same.
2. March, 2009: The phone stopped receiving the calls (failed to perform its main function) and the keypad was damaged. I contacted “TECHNOCARE”, a Sony Ericsson service (E-17, Central Market, Lajpat Nagar II, New Delhi). The whole data, back-up, memory, contact list and software were formatted and I was ensured that no problem would occur in the future. The whole process took 1 week.
3. April, 2009: One week after the last repair done by the service centre, the battery of my phone stopped functioning and it used to take 2 minutes for my phone’s battery to discharge completely. Phone used to get switched-off automatically. I don’t know how many calls I had missed because of that.
4. April, 2009: I again contacted “TECHNOCARE”, a Sony Ericsson service (E-17, Central Market, Lajpat Nagar II, New Delhi), for the problem and when I received back the phone (again after 100% formatting, I don’t know how much data has been lost in the process.) my phone’s display was badly damaged and I couldn’t even pick-up the first call. I wonder what they did with my phone.
5. 15th May, 2009: I had contacted “TECHNOCARE” again for the recent issues with mobile and have not been able to receive my mobile even today. I was promised that the phone would be returned in 2-3 days. 1 week has passed and nothing has happened.
6. 18th may, 2009: I contacted “Sony Ericson’s corporate complaint centre” and they registered a complaint (Complaint Id: SE[protected] and promised an action within 48 hours. They haven’t contacted me since then. When I called them up on 21st May, 2009 they informed that I would receive response by 25th May, 2009.
My mobile’s warranty is expected to be expired by 25th July, 2008. After this period I don’t expect any assistance from the company.
So PLEASE HELP…….As a result of this my regular work and my relations with friends, family and loved ones are getting affected.

i bought sony ericsson w580i mobile nearly two week before but it automatic switch off . i think that it is one of third class mobile of india.it price is so high but work is low

W580i — phn not working properly

I bought W580i on 10th jan 09 from mobile store in Noida.After 2 days it started showing some problems.I took my phn to an authorised service in sector-18, Noida.They updated the software of my phn bt again after 3-4 days it started showing the same problem.I again took my phn to the same service station nd again they updated the software and said now it wont create any problem.But after a week or so it started showing the same problem.Now when i went to the same service centre they submitted my phn and said that they wil send the phn to the company to replace its motherboard.I got back my phn after 15-20days and they said that its motherboard has been changed.But again after few days it started showing the same problem and some mre new problems.The problems of my phn is increasing day by day.Now i request you to plz replace my set as it is still in its warranty period.

Sony Ericsson _W580i — Costlier failures

Myself and one of my colleague had purchased the following Mobile handsets from Sony Ericsson distributor in Mar'08.
1) W 200i - IMEI No.[protected]Price Rs. 4900)
2) W580i - IMEI No. [protected] (Price - Rs. 10,300)

2 months back, both the mobiles were not switching on. (Complaints on both handsets with interval of 2 days).

Just a red light in the handset was blinking.
After submiting the handsets to Sony Ericsson authorised service centre, we came to know that there is defect in the motherboard of both the handsets and motherboards of the same need to be relaced.
For this, we will have to pay @ 70 % cost of the handset price.

Thisis really surprising that the defect is in the product and not due to customer usage or abuse since both the mobiles got switched off suddenly.

Why should the customer pay for the defect in Product ? If such failures are going to occur in such a little life of product, then how Sony Ericsson products can be considered as Reliable one? Why should we pay such higher costs for these products ?

It seems like to buy a Sony Ericsson phone is a crime in India atleast in Delhi because of their poor service. First of all there is no list of their service centers on their official website, one needs to call the customer support everytime to know about that which is obviously not toll-free & even they have half information. Secondly they just have 2-3 in whole delhi & their service is pathetic to say atleast. This is my 3rd sony ericsson phone & it is still in warranty & it took me two weeks just to find their service center other than the "lajpat nagar one" which is like an antique shop coz once you give your phone it'll never be repaired or will take whole lot of time & even then it's not sure. Finally i find one in nehru place, Hope it will work otherwise it's better not to buy sonyericsson mobiles in India.
In my view the company needs to do something in terms of their after sale service otherwise the day is not far when the name of this international brand will be washed away from Indian minds especially in mobile sector.

Bad service

test

Sony TV not working

Sony TV not working

Hi,
I bought a W580i and i have problems wen i call.
The speaker option goes ON automatically and i will not be able to listen to other person nor does he get to hear...

If this happens i will have to restart my phone..

Wat do u think the problem is guys.??

Please mail me @ [protected]@gmail.com

Hi
I have Sony J220I (Model Name) mobile but in last 2 days its keypad not functioning.
I have many problem to receiving phones.
what is the problem of my phone & how it is rapair.
plz mell me. My id is- [protected]@gmail.com

i have w700i i m facing some problem with my data cable. whenever i am connecting my data cable to my device it is switchoff i am not able to connect my phon and computer thru datacable.
plz swnd some solution or alternateway for the same

Cusomer Service SONY ERRICSON

1. Poor Service Centre(Especially Nehru Place, Delhi)
2. Extremely uneducated and ill mannered staff.
3. Sony does not believe in warranty.
4. Every phone landing there is a liquid damage phone, as if it rains heavily in delhi, and people protect them selves with Sony Mobile Phones.
5. Poor Complaint resolution matrix.
6.Openly challenging customer for misbehavior.
7.Over all GATIA PANTI.
8. Inefficient supervisors, likes of Vasanta Kumar([protected])
9 [censored] this guy- VASANTA/SHIV

Why donot we all file a case under MRTP act against sony erricson india for their superious service standards and demand compensation for all o[censored]s. We are are loosers as of now, but i believe united we can task them. Just to tell you, donot trust their representatives sitting out of chennai, they will fool you and haras you more.

i am any ways filing a case against them, any one else with me.

its exelant

i purchased a new vaio from gurgaon's authorized sony showroom and from the starting day it was having a problem regarding DVD writer .I have given vaio to gurgaon sevice center 10 days back and till date no response from the customer center .They are saying it is to be replaced and it will take only 2 days . Already 10 days have been passed and still they need more days to get it done . I do not know how many days they need to get DVD writer replaced .
Sony give extended warrenty in approx. 6000 rs for 2 year if they can not maintain the service quality after sale so why sony is waisting time and money of customer . really very disappointing .

Really I liked Sony Laptops But due to its poor after sale service.
I will suggest even to my enemy to go for any other but not Sony Laptop.
I don't know what there testers do before handing over the product to showrooms.
And there Service Centers are one step farward. I had given them my Laptop 10 days back regarding replacement of DVD Writer and still they want more time.
They say that they don't have Part and they have to take it from foreign, really very for poor customers like me.
Dear readers go for any laptop or live without it but never purchase Sony or You will feel cheated.
Sony higher authorities, Are you sleeping ? Close all your shops and stop making customer fool.
Specially at least take back the dealership of your Gurgaon Service Center . I don't know they do, No response or status they tell me whenever I call them. Just say that It will be repaired but When?
No answer.(10 days have been already passed.)
They are relly too careless and spoiling the name of Sony .
Take back the dealership of Your Gurgaon secter 14 Service center.

Thank you

my son also purchesed one sony vaio PCG 5G 3L at us .unable to REPAIR. AT CHENNAI IN THE AUTHORISED SERVICE CENTRE THEY ARE TELLING THEY CAN NOT REPAIR STATING THE SONY PRODUCT PURCHESED AT US CANNOT BE REPAIRED AT INDIA EVEN THOUGH IT IS HAVING WARRENTY. THIS MULTI NATIONALS ARE SIMPLY CHEATING POOR INDIANS.

I would suggest my enemies to purchase sony vaio laptops so that they will get screwed up heavily...my friends, please don't buy sony vaio notebooks. you will never get any type of services at any cost. I too suffered a lot.

need customer care number to enquire warranty time of my sony VAIO

i hav baught sony vaio few weeks earlier there is problem in display while using internet i dont know what to do

plzzzzzzzz help me in this matter

I had given a laptop (VGN-CR36G), for repair on 09.09.08 at the sony authorised service center in Lajpat Nagar.
It was promised that the laptop will be serviced at I will be informed the status within 48 hours.after a long wait on[protected] they decided to give mine laptop back to me after a regullar followup made by me on sony customer care centre, but now at theis time on[protected] i found that they break the body of mine laptop and when i ask about it from engineer they replied me very cleverly that body is broken when u delivered and they are not ready to replace it, but fater a long discussion they are ready to chnage the body of mine laptop. now i have to see wether they will chnage it or not.I fail to undersatnd that what kind of after sales service does Sony belives in?? Does it take 2 weeks for Sony to identify a problem in Sony Product or give customer the third class service???

if they are not able to give the services to customers, its better not to sale their products in india, it goes completly rediculos and disgusting. now i dont know when they will return mine laptop.


I never expected this kind of poor service by Sony...

I had given a laptop (VGN-CR36G), for repair on 09.09.08 at the sony authorised service center in Lajpat Nagar.
It was promised that the laptop will be serviced at I will be informed the status within 48 hours.after a long wait on[protected] they decided to give mine laptop back to me after a regullar followup made by me on sony customer care centre, but now at theis time on[protected] i found that they break the body of mine laptop and when i ask about it from engineer they replied me very cleverly that body is broken when u delivered and they are not ready to replace it, but fater a long discussion they are ready to chnage the body of mine laptop. now i have to see wether they will chnage it or not.I fail to undersatnd that what kind of after sales service does Sony belives in?? Does it take 2 weeks for Sony to identify a problem in Sony Product or give customer the third class service???

if they are not able to give the services to customers, its better not to sale their products in india, it goes completly rediculos and disgusting. now i dont know when they will return mine laptop.


I never expected this kind of poor service by Sony...

i have bought sony vaio VGN-34GN/B 3 months ago and its speakers are not working... i dont know what to do

RESPECTED SIR/MADAM,
I DR SHAHID PERWEZ BOUGHT A SONY AVIO MODEL NO. VGN-N200 SERISE 3 MONTH BACK, NOW MY COMPLAIN IS THAT, VISTA NOT SUPPORTING MANY OF PROGRAM, LIKE MY MOTOROLA Q9H, MY BLUETOOTH DUNGAL FOR INTERNET.
SO I WANT TO CHANGE VISTA TO WINDOW XP IN MY LAPTOP IS IT POSSIBLE TO DO IT.OR NOT RELPY ME AS SOON AS POSSIBLE
THANKSYOU

Guys never buy Sony VAIO at any cost. Its sucks...more of like a meatal torture in following up with there service department.

sony vaio suckz !!! my newley bought laptop is giving me blue screen error !! evn though i hadnt installed anything extra on it and i have no clue what to do bcz wenever i try calling customer service number, i get through a mental torture session

i brought sony vaio vgn-cr313h
i want to format it but i want driver cd and os
that was not given to me

recently i bought sony vaio ns20ss laptop from UK...thry gave me instruction to make recovery disc..before using. i tried to make using various dvd ..but it doesn;t work...i cant understand..please tell me what type of dvd shall i use to make recovery disc...plzzzzzzzzzzzzzzzzzzzzzzzz

Bhai log tum sab sahi ho. Bahenchod maine bhi VGN CS17G lia hai sala Kabhi kabhi Blue screen ho jata hai. Mai jab bhi custumer care walo ko phone karte hu to wo log aoni bahan ko bitha kar uski marwane ke lie chod dete hai.

Sala agar sony ka MD agar mil jaye to pura LAP TOP uski gand me daal kar format mar dunga.

Pls you suggest to me
Sony Vaio VGN-SZ23GP (Core Duo T2300 Processor 1.66GHz, 512MB RAM)

upgrade this Laptop

Processer, HDD, RAM


Y/N

Dear All,
Can anyone provide me their customer care no: or a toll free no: for bangalore location . these sony vaio people are so reluctant to check mails sent to them...y dont they close their bloddy product

I totally sympathise...I have found Sony Customer service absolutely frustrating. My lap top( only 18 months old) has been out of service for months...first they told me to buy a new battery which was infuriating as others in my house with cheaper lap tops and had heavier use and were older had no problems with their battery. I replaced it (Very Expensive)and that was not the problem at all... I have had all emails to them unanswered since. If any one knows why a window keeps coming up saying 'switch off, take out battery, replace and switch on again ' please let me know as that has been the problem both before and after new battery. Cheers

i am also having the sony vaio laotop.. it will affected due to some software or hardware problem.. i given to one sony service centre.. but those r not said any specific problem.. said just pay 38000 rupees or gave the laptop to where r u purchased.. i think last one year i am searching the good service centre..

Well, the only advice i can give people is DON'T BUY ANY CRAP FROM SONY !
I had 3 vaio laptops in 4 years time, they all died. Yes i'm an ! The first one i haved repaired, new motherboard, $800, 8 months later broke again. My brother and i bought the same sony TV, first his tv broke down, six months later mine. I have a sony video camera, it's broke allready twice, lucky i have an extended 5 year warranty on that camera.

i got a sony vaio vgn cr363 the laptop sucks big time it releases enormous amount of heat while charging we can cook food wid te heat comin out i din expect tiz frm sony m totally dissapointed

Hi Sir,
This is Subodh
COMPLAINT : Sir I purchase sony CS35GN on 27th July 09 but after some time it shows following problems
1. Screen not proper at bottom (It shows light from bottom side)
2. Battery problem (in the specifications battery life should be continuous 3 hours but in actual it us up to 2 hours)
3.System speed is also very slow
Than I went to sony service center on Wednesday[protected] but they are not replying properly when they will give my laptop.My exams are going to start so I really needy of my laptop.
So please...
THANK YOU
Subodh Kumar Singh
Mob no. [protected]
Address- Subodh Kumar Singh, guest room no.-5
2nd floor, Ponda commerce Center,
NICMAR HOSTEL
GOA (INDIA)
PIN 403401

I REQUEST ALL NOT TO PURCHASE ANY SONY PRODUCT AS THEY HAVE NO EXISTING AFTER SALES SERVICE POLICY. BUY ANY BRAND EXCEPT SONY IF YOU WANT PEACE.

SONY INDIA HAVE JUST MADE SOME MONEY BY ALLOWING SOME FICTITOUS AGENCY TO HOLD FRANCHISEES TO OPERATE AS SONY AUTHORISED SERVICE CENTRES AT VARIOUS CITIES THROUGHOUT INDIA. ALL OF THEM ARE JUST BOGUS AND DO NEVER ATTEND TO CUSTOMER CALLS. THEY JUST GIVE A COMPLAINT NUMBER AND SAY BYE BYE TO YOU.

FINALLY, IT IS YOUR LOCAL TECHNICIAN WHO WILL HAVE TO REPAIR YOUR GADGET.

SONY INDIA HAS NO RESPONSIBILITY OR ACCOUNTABILITY TO MONITOR CUSTOMER SERVICE. SO IT WOULD BE WISE NOT TO WASTE YOUR MONEY AFTER BUYING A SONY PRODUCT EVER.

Dear Sir,

I have a Sony mobile, model no.F305. By mistake my all game are deleted. From where i can download all the game for my mobile.


Regards
Ombir singh

i have bought sony vaio laptop but in tha laptop we cant install windos xp only vista theme is supported

IS SONY MAKING US A FOOL BY SAYING YR NOTEBOOK IS UNDER WARRANTY FOR 1 YEAR FROM D DATE OF PURCHASE???????
I purchased sony laptop last year and its screen got defected within 6 months from the date of purchase.No prob!!For the first time i went to service station n there they entertained me well n i got my screen replaced on da same day.but soon after some days i found da same prob with my screen for which my screen was changed.But now wen i went to service station for replacement they refused to do so by saying "its da care of mishandling".i asked him if its da case of mishandling den how i got the replacement previously for da same prob.u must have said it earlier its da case of mishandling...i think i took da wrong decision to purchase sony product...in case of replacing faulty items under warranty period i found DELL provides much better service.

Sir,

I AM DINESH BOUGHT A SONY AVIO MODEL NO. VGN-N25G SERISE 6 MONTH BACK, NOW MY COMPLAIN IS THAT, VISTA NOT SUPPORTING MICROSOFT OFFICE .BECAUSE IT HAVE TRIAL VERSION 60 DAYS SO IT IS EXPIRED SO WHEN I MAKE A CALL COSTOMER CARE THEY SUGGEST ME WOULD YOU PURCHASED NEW VERSION OR FORMAT WINDOW OR DOWNLOAD TRAIL VERSION.
SO THIS IS NOT GOOD FOR A SONY COMPANY. PLEASE SUGGEST ME WHAT I DO.
THANKSYOU

hello Dinesh Kumar, your problem is ridiculous. I mean You have to download full version of OFFICE through torrent. It has nothing to do with formating of your system.

my sony vaio produces exta noisy sound. can i get new hardisk it is has warrenty i am from imphal

sir my lappy model is sonyvaio vgncs3agh
i want my drivers
how can i get all drivers?
i have altready search them in sony vaio drivers website..
but there is no any result for this model