[Resolved]  Sony Ericsson — A Customer Is in pain with handset of Sony Ericsson

Hemant Kumar/CallCentre/North/BB&TS/Infotel/BTVL
03/08/2010 10:01 AM
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questions.[protected]@support.sonyericsson.com
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[protected]@gmail.com
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Re: Sony Ericsson Contact Center, Ticket: 86671217
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Dear Mr Sharma ,

I had visited at Neeru Enterprises P-21, KFC Basement, Sector - 18, Noida

But again in vain , Still my Handset is with Them saturday i had visited there i got confirmation on the same evening that my hand had been repaired , , I can go and Collect the same , sunday 10:30 Am i had visted there still the issue was the same, lady sitting at the desk again took my mobile and told me that we will check the same with you memory card again. As per the them they had indicated me that my Phone is fine , there is No issue with handset ,
But still want to confirm that is If i download more that 50 MB video file the processing Speed to the phone gets very slow , the phonme gets hang In b/w .
But in your website no where it had been mention that a customer will suffer after purchasing the phone .

Do you really work for your customer satisfaction then please stop the model S 312, b'coz like me many customer would be there who would be facing this kind of problem

Can you guys pls look into the matter and help to get the issue resolve if , you guys don't able to resolve the issue then please let know the futher escalation Matrix and Email id and contact no of your CEO & Marking head India, So that the same can be highlighted to them too

Regds/Hemant kumar





questions.[protected]@support.sonyericsson.com
02/23/2010 02:11 PM
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[protected]@gmail.com
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Subject
Sony Ericsson Contact Center, Ticket: 86671217
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Dear Hemant,

Thank you for contacting Sony Ericsson Contact Center.

With reference to our telephonic conversation, we would like to inform you that we have gone through the all the content which you have mentioned in your mail.
We apologize for the inconvenience caused to you. However, as we advice you on phone, kindly visit at below mentioned service center and we assure you that we will address all the issues of your handset on priority.

Neeru Enterprises
P-21, KFC Basement, Sector - 18, Noida
2241511/2,[protected]

Best Regards,
Sharma, Vijay
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
[protected][protected]In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL)

The details of this case are as follows:
Case: 86671217
Engineer: Sharma Vijay
CaseOpened: 22/Feb/2010 13:59:[protected][protected]Product: S312
Opinion: Good Afternoon Mr Anil Sethi,

As I have always admired the Brand Sony Ericsson so keeping the same in my mind,purchased a mobile set from Feb 07 , IMEI number[protected] .

It was a lovely phone and gave me a pleasure and avail the world class services so again I planned to go for a new handset of Sony , taken Handset Model S- 312 , On DUSHHERA 09 After 3 days the mobile set started giving the trouble in terms of slow Processing, hanging Issue.

I was actually shocked since I never faced the same problem in my earlier set however it is more costlier than the previous one. Well I thought same must be a small problem (software issue) so same was escalated to Customer care desk.

I have been called by some Shalini (Sony Ericsson) from gurgoan She told me to visit Sector 27 Market (Noida) at their service center. I followed the instruction given and went to the service center but they have not checked the phone properly and said your phone is working fine and there is no problem at all.

But All in VAIN.

Issue never been resolved from the Side of Sony Ericsson .

I am also working , and its actually not possible for me to visit time and again at your service centers.

I am unable to understand few Question :-

# Is this the way to Handle a Customer who is always been loyal to the organization.
# This is how Sony commit that he has a satisfied customer base?


This was not enough, the mobile set was again started giving the problem in touch buttons with week network problem, and again I follow the same wizard as mentioned above. This time they refuse to register on-line complaint.

Now its more than enough. Mobile set is Not Working Fine Till Date .

I request you to swap my mobile set with new mobile Apart from S 312 along with extended warranty . As the loss which I incurred in business and mental torment due to these above problems.

If you do not fulfill my above requirements then I will have to make sure same will be highlighted in media and customer's should be aware how big complaints
are cheating with the customers.

Hemant Kumar
[protected]
Telemedia Services
Country: India
First Name: Hemant
Last Name: Raha
Phone Number: [protected]
City / Region: dehli
Agree Legal Terms: Yes.
Sign up for enews: Yes.

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