Sony Ericsson — INEFFICIENT SERVICE CENTER

To whomever it may concern,

I have visited the sony ericsson serivce center(NEAR YMCA, LINK RD, ANDHERI WEST, PHONE:2671 3893, complaint id 11400, date visited 7th july, 2008. name of staff handling case: SHILPA) for a total of 5times in the last 3months due to some or the other problem, eg. call drops etc, phone hanging, buzzin noise, and numerous other problems. My phone is in the warranty period. It is extremely shameful that in the last week alone i had to visit the service centre thrice. They replaced the internal circuit (and did not inform me even after 10days, I had to call up the centre and enquire). After just one day o[censored]seage i discover that when i pick up the phone is is EXTREMELY hot and the battery charge dies out in a mere 2hours. ARE THERE NO QUALITY CHECKS PERFORMED AT THE SO CALLED "SERVICE CENTRE"??

So I had to take the phone to the service centre yet again, the engineer "fixed it" after a period of say 1-2 hours. WHY a newly replaced circuit has to serviced, is beyond my comprehension. They stated the reason as "moisture". Long story short, it is still in the same condition, battery dead within 2-3hours, WITHOUT using the phone, and now it is worse than before and I am left without a phone to use.

Even prior to this event, i had visited the centre approx 2-3months ago for the same problems, they claimed they would replace the circuit right then, but they only serviced it and the problems just kept cropping up in new and additional ways.

I have wasted enormous amount of time, effort, phonecalls into this whole situation and the level of service the world renowned sony ericsson offers is extremely service.

I request you to kindly address my situation ASAP since your staff that the centre has quite evidently made up their mind to waste a colossal amount of time with the outcome of poor results.

Thankyou.
I
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