[Resolved] Sony Ericsson Cedar — Can't able to get my mobile (Waiting for 30+ days) poor service.

[Resolved] Sony Ericsson Cedar — Can't able to get my mobile (Waiting for 30+ days) poor service.

G Gavaskar V from Chennai, Tamil Nadu

Dear sir, I just bought a new mobile (Sony ericsson cedar j108i) rs 5600 / - two months before (01. 02. 2011) only. But, i have a problem with that mobile on march 18. It isn't powering on. I just went on to the sony ericsson service center and gave it to them to service my mobile. They just figured the problem out and said that it is a motherboard problem and asked me to wait for 15 days to rectify the problem. Now it's getting 30+ days. But, i cannot able to get my mobile back. They are asking me to wait for some more time, they just keep saying that they don't have the parts for that mobile. Now, they are not ready to respond my call. Now, i ask you guys please help me out from this. I have all the documents (Warranty card, bill, service center receipt) i need some suggestions. Please give some ideas. What can i do now? Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

kamal.sharma1983

from Delhi, Delhi

Sony Ericsson — delay in service of mobile

I bought G 900 last september and in July the touch screen of the phone start giving me problem.I submitted my phone at one of your service centre.After that I even lodged the complain (compaint no.[protected]. Every time I got the commitment about a particular date.Every time I was told that I'ld get the mobile on that date and they will intimate me.But when I call them back, a new date been given to me everytime.It has been over a month already and still I have not got any call from your concerned department.Mr.Surender and Virender in your technical department always commited me for the next date.They always told me that they are arranging for the parts. It seems that they are waiting for another G900 mobile and they will the exchange the parts.

Mohananand

from Naduvattam, Tamil Nadu

sony ericsson/ mobile — delay of service

I have purchased a sony ericsson mobile model W595 on 24.05.2010 but the mobile have failed down and i sent it for service on 25.09.2010.work order number SE310CO111720 .but the instrument not yet returned to me till now.I am also to state that a instrument have failed to function with in three months.kindly do the needful to return the instrument after the normalcy retained.My address Mr.C.Senthilkumar,No:10/12,V.R.B nagar,Minjur-601203 contact number [protected],[protected].Mobile given at for service Comptel,sony ericsson service centre,F39 1ST phase 1St floor,spencer plaza,Anna salai ph-[protected].

Abir Banerjee

from Pune, Maharashtra

I've Give a Sony Ericsson W760i to Babli Media Centre addressed 242/A, Vivekananda Road Kolkata - 700006, On 10-Nov-2010 & I've already paid Rs-2200, for this mobile but still now I do not get my mobile back. They says that the mobile has send to Delhi main office... So I want to get back my mobile as soon as possible.

Gavaskar V

from Chennai, Tamil Nadu

Sony Ericsson CEDAR — Delay in delivering Mobile back to me from service

Dear sir,
I just bought a new mobile (SONY ERICSSON CEDAR J108i) RS 5600/- two months before (01.02.2011) only. But, I have a problem with that mobile on MARCH 18. It isn't powering on. I just went on to the sony ericsson service center and gave it to them to service my mobile. They just figured the problem out and said that it is a motherboard problem and asked me to wait for 15 days to rectify the problem. Now it's getting 30+ days. But, I cannot able to get my mobile back. They are asking me to wait for some more time. They just keep saying that they don't have the parts for that mobile. Now, they are not ready to respond my call. Now, I ask you guys PLEASE help me out from this. I have all the documents (WARRANTY CARD, BILL, SERVICE CENTER RECEIPT) I need some suggestions. Please give some ideas. WHAT CAN I DO NOW?.