Sony Ericsson — Replacement of my K330 mobile

Sony Ericsson — Replacement of handset K330

From, Date: 29/05/2010
Suresh.B.S
#27,7th main, 3rd cross, Srinivasa nagar
Bangalore-50
Ph: [protected]
TO,
M/S Numeric Communication services (Sony Ericsson Authorized service center)
25/1, Srikanta mahal, 1st cross, sampige road,
Malleshwaram
Bangalore Ph: [protected]
Sir,
Sub: Claim for Replacement of mobile handset against defective one
Ref: model: K330, IMEI No: [protected]
We are enclosing here with copy of invoice no: SI/BVK/38618 dated 27/11/09 of M/S Ridhi sidhi mobiles & copy of YOUR WORK ORDER BEARING NO: SE310NU111872 dated 4/03/2010.
Please note the mobile set indicated above, is under warranty which is clear from the Purchase Invoice.
Also refer your work order for the service done by you, when the set was presented to you (please refer copy of work order enclosed). According to your work order you have upgraded the software & delivered the set to us claiming the set was absolutely free of any defect.
Today I am presenting this mobile set again to you ,since the same defect of switching off frequently has got continued, even after your above said rectification.

We are claiming the SET as defective & REQUIRES Replacement on fallowing grounds.
We noticed, the set had this defect viz. Switching off frequently on its own, immediately after we purchased this mobile hand set.
We called on the dealer, who advised us to use for a while and if the complaint is persistent, take it to Sony Service Centre.
Accordingly the set was given to you for rectification.
You indicated a Software Problem and said it would be ready after two days. The same was collected by us.
Now I& you clearly understand that once you rectify the defect, you are supposed to check all aspects so that the set is defect free.
And once you deliver the set it is supposed to be free of all defects.
Now how is that, the same defect is existing still and this proves beyond doubt that THIS SET IS A DEFECTIVE ONE AND YOU WOULD BE DOING ONLY POST MARTEM ON IT, IF YOU SAY THAT YOU WILL RECTIFY.
Any such rectification would be FUTILE & YOU WOULD MAKE ME VISIT YOU N NUMBER OF TIMES.
I have established clearly my point that this set is DEFECTIVE AND REQUIRES REPLACEMENT.
HENCE I ASK YOU TO RECOMOND TO THE DEALER TO ISSUE A REPLACEMENT MOBILE HAND SET IN LIEU OF THE DEFECTIVE SET SUPPLIED BY HIM ON PRIORITY. This is in accordance with company manual on warranty.
IF THIS IS NOT SUFFICIENT GROUND FOR YOU TO DECLARE AND ADVISE REPLACEMENT,
THEN I AM SORRY, YOU ARE COMPELLING ME TO SEEK DIRECTIONS FROM THE CONSUMER FORUM, AS I AM NOT READY TO RUN TO YOUR SERVICE CENTRE EVEN IN WARRANTY PERIOD LET ALONE AFTER WARRANTY, FOR HAVING KEPT YOUR DEFECTIVE HAND SET AND ALAS FOR HAVING BOUGHT IT IN FIRST PLACE.
THIS LETTER I AM ISSUING FOR YOUR IMMEDIATE ACTION AND RECOMONDATION FOR REPLACEMENT OF THE MOBILE HAND SET REFFERED ABOVE AND I HOPE YOU UNDERSTAND THIS LETTER, TO ACT ACCORDINGLY.
I ask you to acknowledge THIS LETTER and advise me on your action towards above claimed REPLACEMENT OF MOBILE HAND SET.
With regards,
Suresh.B.S
PH: [protected]