[Resolved] Sony Ericsson / G900 — FAULTY HANDSET AND VERY POOR AFTER SALES SERVICES | |||
RESPECTED SIR/MADAM I PURCHASED A SONY ERICSSON HANDSET (MODEL NO.: G900; IMEI: [protected]) ON 25TH DECEMBER, 2009 FROM HOTSPOT RETAIL SHOP WHICH IS SITUATED IN PITAM PURA , FOR RS. 10700. FROM THE VERY FIRST WEEK I STARTED FACING SOME PROBLEMS LIKE SLOW PROCESSING, HANGING AND SOMETIMES TOUCH SCREEN NOT WORKING ETC. I WENT TO THE SONY ERICSSON SERVICE CENTER AND COMPLAINED ABOUT THE SAME. THEY TOLD ME THAT THERE IS SOME SOFTWARE PROBLEM AND IT WOULD BE FIXED BY UPDATING THE SOFTWARE AND THEY UPDATED THE SOFTWARE. FOR FIRST FEW DAYS AFTER THE UPDATION, HANDSET WORKED FINE BUT IT AGAIN STARTED SHOWING THE SAME PROBLEMS. I VISITED THE SERVICE CENTER AGAIN AND AGAIN THEY UPDATED THE SOFTWARE. THIS EXERCISE CONTINUED TILL MAY AND BY MAY I VISITED THE SERVICE CENTER FOR 7 TO 8 TIMES FOR THE SAME PROBLEMS BUT I DID NOT GET ANY CONFIRMED SOLUTION. THEN IN JUNE 2ND WEEK I WENT AGAIN TO SONY ERICSSON SERVICE CENTER (NAMED VAISHNAVI SERVICES ROHINI) AND I ASKED THEM TO SEND MY HANDSET TO THE COMPANY FOR REPAIRS. THEY TOOK MY HANDSET AND ASKED TO TO COME AFTER A WEEK TO COLLECT IT. (WORK ORDER NO.: SE310VSR11274) AFTER A WEEK I COLLECTED MY HANDSET AND I WAS TOLD BY THE PEOPLE AT SERVICE CENTER THAT HANDSET HAS BEEN REPAIRED AND TOUCH AND DISPLAY PANEL HAS BEEN CHANGED THOUGH I DID NOT FIND THEM CHANGED, RATHER I FOUND SOME SCRATCH LIKE MARKS ON INNER SIDE OF SCREEN AND TOUCH ALSO DID NOT WORK PROPERLY. ON COMPLAINING , I WAS TOLD TO USE IT FOR A WEEK AND THEN TO SUBMIT IT AGAIN. I DID THE SAME, AND AGAIN SUBMITTED IT ON 26TH JUNE, 2010. (2ND WORK ORDER NO.: SE310VSR11454) I RECIEVED MY HANDSET ON 8TH JULY,2010 AND DID NOT FOUND IT REPAIED. AND NOW EVEN ITS KEYPAD IS NOT WORKING AS WELL. I CALLED SONY ERICSSON CUSTOMER CARE ALSO BUT NO ONE HELPED ME THERE TOO. NOW THE CONDITION OF MY HANDSET IS THAT IT WORKS ON ITS ON WISH. MY PROBLEM IS STILL NOT RESOLVED. AND I M UNHAPPY WITH THIS HANDSET AS WELL AS THE SO CALLED SERVICES PROVIDED BY THE COMPANY. I M VERY UPSET AND TENSE. I WANT THE REIMBURSEMENT (EITHER IN THE FORM OF MONEY OR A NEW HANDSET WITH SAME FEATURES OR PRICE RANGE) AND I WANT AN ACTION TO BE TAKEN AT THE EARLIEST. HOPE TO GET A RESPONSE AT THE EARLIEST CUSTOMER'S DETAILS: BILL NAMED UNDER: MR. AJAY KUMAR WADHWA USER NAME: AKSHIT WADHWA CONTACT NO. [protected]; [protected] EMAIL ID: wadhwa.[protected]@gmail.com COMPLAINT DETAILS: 1st WORK ORDER NO.: SE310VSR11274 2nd WORK ORDER NO.: SE310VSR11454 SERVICE CENTER: VAISHNAVI SERVICES ROHINI CONTAVT NO. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
respected sir,
i have taken r 300 mobile and when i start the mobine it shows that ;;thre is temprory error ocuured after that it work properly and the 2n thing is that when i down load any theme then it is not set why plz answer me
i have taken r 300 mobile and when i start the mobine it shows that ;;thre is temprory error ocuured after that it work properly and the 2n thing is that when i down load any theme then it is not set why plz answer me
I purchased a Sony Ericsson mobile on 4th January 2009. Given below are the details of the mobile
Model Number - R300i
Bill No : 305
Serial Number[protected]
The problem was that the phone used to get discharged in 1 hour though the battery was showing as 100% charged. I showed it to the Sony Ericsson service centre which is opposite to Shreyas Cinema, Ghatkopar, Mumbai. They kept the mobile for 10 to 15 days and returned back saying the problem was with battery and it has been changed. But unfortunately the problem existed.
It is just not feasible to keep the mobile for another 15 days until it get repaired. Moreover, the customer service people said that SONY ERICSSON donot give handset replacement even in the worst case.
This kind of service is just not expected from such brand names. Please taken an appropriate action and kindly notify us, what would be the appropriate measure that we can take to get the handset replaced.
Thank you,
Abhijeet Kadwe
Model Number - R300i
Bill No : 305
Serial Number[protected]
The problem was that the phone used to get discharged in 1 hour though the battery was showing as 100% charged. I showed it to the Sony Ericsson service centre which is opposite to Shreyas Cinema, Ghatkopar, Mumbai. They kept the mobile for 10 to 15 days and returned back saying the problem was with battery and it has been changed. But unfortunately the problem existed.
It is just not feasible to keep the mobile for another 15 days until it get repaired. Moreover, the customer service people said that SONY ERICSSON donot give handset replacement even in the worst case.
This kind of service is just not expected from such brand names. Please taken an appropriate action and kindly notify us, what would be the appropriate measure that we can take to get the handset replaced.
Thank you,
Abhijeet Kadwe
sony ericsson / g900 — Poor service by sony ericsson
It should come under notice that sony ericson was my worst experience, after sales sony representative didnt help beside this they were misleading and were using haarsh language.i want the senior officials to take a strict action.With regards
Tarandeep singh,
ludhiana.
brought a brand new Sony Ericsson F305 in at 27th april in two days there was problem in massage alert tone.so they updated my phone. but after two days my mobile hang several time so they again update it. but still problem is remain so they told to replace handset but it take 15-20 days which is too long.but i can't wait 20 days.ihave to suffer lot so you are reqested to take action.
services-tation:-Sony Ericsson service centre opposite to fire station, majuragate, surat
services-tation:-Sony Ericsson service centre opposite to fire station, majuragate, surat
Hello Sir/Madam,
My name is Arun I had a problem with my phone from the day when I bought it for the first time I have given my Sony Erricsson cell phone (IMEI NO. [protected]) (model G502) for servicing to an authorized Sony Ericsson service center (in ascentel, B.O. No. 1038, Dr Rajkumar road, 4th Block, Rajajinagar, Bangalore – 10 Ph:[protected] they said it’s a software update problem, after the repair the next day itself it was not working so I went & gave the set for repair second time, even that time also they have said it’s a software update problem & they took 9 days to repair that, I received the set on 13/6/09 back but end of the same day it was not working. again for the third time I given to repair Since the set was within warranty they said it's having mother board problem & it has to be changed, for that they took 11 days, finally I received set on 24/7/09 but by the evening again it was not working so again I went and given for repair, so I have asked them to replace my set, but they said I need to raise an complaint & after that only they can tell me the status. For this they have given online work order no. – SE309AT210349
I want to raise complaint with customer court
So Pls help me to replace this set or at least give me back my money.
Regards
Arun
Or pls Contact me on this no. [protected]
My name is Arun I had a problem with my phone from the day when I bought it for the first time I have given my Sony Erricsson cell phone (IMEI NO. [protected]) (model G502) for servicing to an authorized Sony Ericsson service center (in ascentel, B.O. No. 1038, Dr Rajkumar road, 4th Block, Rajajinagar, Bangalore – 10 Ph:[protected] they said it’s a software update problem, after the repair the next day itself it was not working so I went & gave the set for repair second time, even that time also they have said it’s a software update problem & they took 9 days to repair that, I received the set on 13/6/09 back but end of the same day it was not working. again for the third time I given to repair Since the set was within warranty they said it's having mother board problem & it has to be changed, for that they took 11 days, finally I received set on 24/7/09 but by the evening again it was not working so again I went and given for repair, so I have asked them to replace my set, but they said I need to raise an complaint & after that only they can tell me the status. For this they have given online work order no. – SE309AT210349
I want to raise complaint with customer court
So Pls help me to replace this set or at least give me back my money.
Regards
Arun
Or pls Contact me on this no. [protected]
i complant my sony ericsson mobile f305 this mob display the normal default your custmer care
Sony Ericsson — G900 handset under repair is not being returned
For close to a month now, my mobile handset G900 of Sony Ericsson has been with their support for repair purposes. This handset is in warranty period and is less than a year old. Despite repeated requests at the support contact numbers and the support email id's, no clear response has been provided as to when the handset may be returned in good condition. i[censored] have any compaint regarding sonyericsson phone write to below given ids and forward this ids to all se users 'hideki.[protected]@sonyericsson.com'; 'lennard.[protected]@sonyericsson.com';'nayif.[protected]@sonyericsson.com', Jens.[protected]@sonyericsson.com, dominik.[protected]@sonyericsson.com, anders.[protected]@sonyericsson.com, bert.[protected]@sonyericsson.com, grahame.[protected]@sonyericsson.com
sony ericsson / g900 — returning broken product after repair and unresolved problems
the sony ericsson service centre (vaishnavi services sec-3 rohini delhi) gave back the product with broken side strips saying a result of repair and camera image blur problem unresolved and mobile still hangs frequently The people sitting at Rohini Service center are big time . They are not at all fit for handling customer requests.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
8014
Pending
0
Resolved
2252
View all 8014 Sony India reviews & complaints
+91 99 6793 9629
+91 90 2912 0629
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
View all Sony India contact information
Sony Ericsson — Faulty new handset
I brought a brand new Sony Ericsson C702 handset on 23rd August 2008. Upon opening the box pack, I found that the front panel of the set was not fit properly. I went to a service center - Shrishti services, Airport Road, Bangalore. They said they had to replace the front panel and they did not have it in stock and asked me to come after 15 days. I visited them after 15 days, they still did not have stock of the spares. I gave my set there and asked them to get the spares soon. I have registered complaints with Sony Ericsson customer care and they too reply in the same language. I ask them for replacement of the set, they say it is not possible, I feel I have wasted my money and time on a Sony Ericsson handset.