[Resolved]  Sony Ericsson / Handset W705 — REGARDING SONY SERVICE CENTRE RT OUTSOURCING VIKHROLI WEST MUMBAI

Sony Ericsson — COMPLAINT AGAINST HAND SET

from neha kapoor <[protected]@gmail.com>
to sanjeev.[protected]@sonyericsson.com
bcc [protected]@yahoo.co.in
date Thu, Aug 13, 2009 at 12:23 PM
subject COMPLAINT AGAINST HAND SET
mailed-by gmail.com

hide details 12:23 PM (0 minutes ago)


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Dear Sir

This mail is in regard with my Sony Ericsson G900 set. I bought this mobile set on 04/07/08 from your authorized dealer "Invitation Electronics, E-17, South Extension, Main Market, Part-II, New Delhi-110049". Its TIN No was 072102SE82675 & IMEI no was: [protected] .

But after using it for just couple of months, it started giving problems like: Hang, display problem, software problem, etc because of which I showed it to your authorized service center "Mobile Phones India, 114, DLF Central Arcade, DLF City-II, Mehrauli Gurgaon Road, Gurgaon-122002" on 27/02/09. Upon which they changed the software & returned me the very same moment. That time my complaint ID was: SES09MPI10360.

On 13th March '09 that is after just 2 weeks, again the same problem aroused & again I went to the same service center & complained about the same problem. This time they said that "ma'am its motherboard will be replaced". This time my complaint ID was SES09MPI10375. They replaced it and returned me on 3rd April' 09 with a new IMEI Number: [protected]. I even requested them to replace the handset as I'm facing the same problems repeatedly... they said "No Ma'am! We cant change your handset as its fault is being rectified now"... And assured me that now I'll never face that same problem while using it.

Then after using its for exactly 3 months, again the same problem arouse. On 27th June '09 I went to the same service center to show them my mobile, they directed me toward their other service center which is "Tele Gizmos, Old Delhi-Gurgaon Road, Sec-18, T Point, Opp Air Force Station, Gurgaon (Haryana). There they said that "Ma'am we'll replace your mobile's display (screen) as its hanging, getting dark, etc." Hence they mentioned the Symptom Code: Other Display Problem, Other Phone hang/Freeze problem & asked me to wait for couple of days as they were running short of a new display. Now my complaint ID was: SE309TGM10040.

When after 2 weeks i asked them about the status on my mobile set, they said "Ma'am we have sent the request for some new displays, but haven't received any form the supplier." I said fine, kindly inform me whenever its repaired.

After close to one month, I again gave them a reminder call, then they said "Yes ma'am its being repaired today only, hence you can collect it now". So finally on 22nd July'09 they returned me the set & assured me that now I'll never show any problem... But you may not believe that when i received it from them, though its LCD was working perfectly fine that time but its flash light become blue... Only God or they knows that how this happened. I even complained them regarding the same, they said we cant give you any guarantee of it.. we don't know how it become blue... you have to again show it to us & now we are going to charge you for repairing it as your warranty period is expired...

And on the top of it again exactly after just a week, the set's display showed the similar problem. This time its touch screen was not working, a very big liquid dot appeared on it, its hanging, display was flashing, mobile is restarting again and again... what to say now it seems to be a useless plastic box now... I can't even use it for a moment... Its seems that my precious money is being wasted on a plastic box...

But when I complained about this to them, they said "Ma'am sorry we cant give you any guarantee for this set, its warranty is expired... Hence you have to pay repair charges now...On that I said but it was lying with your service station for a month & you only gave me assurance that now I'll never face any problem in using it as now its display/screen is being changed!!! They argued with me very rudely & said we can't help you then!!!

Now my question is that "Is this the way Sony Ericsson's service center will provide services to their customers????" I had even asked them to replaced the handset earlier only, but they refused to do it even though that time it was under the warranty period...

After facing all those harassments, I decided to write this mail to you & complain about whats going on in Sony Ericsson's service centers...


If they can't solve the customer's problems & instead of solving their existing problems, they are creating new problems for them... then for what reasons these service centers have been meant for????????

I would now request you to kindly change the handset immediately and. provide me with a new handset immediately.

A revert mail in the affirmative would be highly appreciated.

Trust you will do the needful and oblige.

Looking towards a fast and positive response from your end.

Thanks & Regards
Neha Kapoor
[protected]

hello sir,
i have sonyerricson model w205 purchased on[protected] from s.k.enterprise baroda.
i have a battry problem in my heandset.{ the mobile is discharge in 24 hrs without use.} i give my mobile to authorised srevice station twice time in a month regariding battery problem. but my problem is still not solve by the company. so i request u please change my handset.

Please contact on [protected]@gmail.com
mobile no. [protected]

i m waiting for ur reply.
Thank you.

i bought from w205 on dated[protected].it now not working .i want to replace my set what can i do.it was from hot spot deal, Ph [protected].

w705 — payment taken before service

To whom so ever it may concern, this is to inform you that your service center in vapi above paris hotel is charging lumpsum rate for changing of internal parts of mobile. I went with my mobile at your service center model no. W705 i had a problem in phones slider i showed him after checking he told the belt of slider is damaged i told you repair it, but suddenly he demanded for money without repairing the mobile is this possible in a service center that day he told Rs 900/- after two days he told Rs 1000/-.
Pls let me know the reason is it company rules or a service center rules and pls let me know the cost of the slider belt so that i can go further.

Kindly requesting
Dipankar Mandal
[protected]