[Resolved]  Sony Ericsson Mobile — Cheated by Sony Ericsson

think SONY is a product known for its quality & innovation. but the recent experience makes me to rethink about my stand. I bought a SONY Ericsson z550i handset in noida, INDIA. less than a week, the handsfree developed a fault and i take to the store where i purchased t. they direct me to a service center. there they have taken some documents (proof of purchase) and told that the handsfree will be replaced in a week or not more than 10days. but i received no communication. when i contacted them they said there is no response from the company. after that i contacted the corporate office in the above ph no. the line is busy for more than 30mins. after that one lady picked up the call and asked for additional details like phone id, which i don't know what it is. she again directed me to the service center. already i spoke to the service center 4times on that day. till now i have no t received my handset .in the service center i have found numerous people complaining about that model. but most of the sets are less than a month old. but for me its less than a week. how bad it is. SONY ERICsson products are scrap & lemon. even a child doesn't like to play with that phone. the customer service is really poor. what for the company is, if its not caring its customers.

Now i would like to know what is the procedure to return this set. the quality and service provider both are very poor.
Never ever purchase Sony Ericsson products!
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Aug 13, 2020
Complaint marked as Resolved 
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dear sir,

i am purchase your z550i on date of 23/12/2006 than after my mob is running success fully work but after nearly 4months on mobile display error is come & speach sound is yery low that time my mobile give to near sony ericsson service centre after that my mobile curciut was replace & then my mobile was complete but after nearly 2months same error problam is return that time service eng my mobile softwere upgrade and give us to me that time also mobile was complete but after that service same problam return 11/2007 that time your service eng replce curciut then after now 26/02/2008 same error problam is return in my mobile pls help us.
behind mobile battery this all number was write type:AAB[protected]BV AAAAA 06W30
FCC ID:PY7A1022015 IC:4170B-A1022015 CB5
S/N:CB51091G76 [protected]
i am tired using your mobile.i am also tv technician of tcl tv.pls return that mobile and give me a problam less mobile diffrent rate i am give u.
my address is below
alpha electronics,c/o gaurang jani, shop no-6, shantiniketan complex, near primal chowk, bhavnagar,gujrat.pin-364001.india.
mob:-[protected],LL[protected]
i hope you are help me.
thanx for hearing my requst.your respectable person.

gaurang jani
from bhavnagar
hi i am ronak from mumbai. i have purchase z550i on 1/12/2007 after 3days problem started coming like i cant set themes, cant install software or games etc. and service center of mulund is of great pain. but service center of ghatkopar is nice.
cood
Dear Sir,

I'm very much disappointed with my mobile which is W550i .
I bought this mobile in the Year 2007 (Dt.[protected] for Rs.10, 200/-. It gave me a wonderful service till May 2008.On 31 May I found that, it was not working (Switching on) and i went to SonyErricsson Service center (which is near by Yashoda Hospital, Patny Center, Secunderabad, India).

Service Center people said that there was a Virus problem. It 'll be resolved in a day or 2. After 2 days i visited the ServiceCenter.They said there was a problem with the On/Off button and as well as with the flux. They said that the amount for this would be Rs.1350/- and service charge Rs270/- Total Rs.1620/- . I said ok . After a week or so i called them over phone i came to know that it has got a big problem with the mother board. It costs around Rs.4000/- they said.
They advised me to sell away this mobile as it was half of the mobile cost. I went to a "Mobile Store"(Name itself) which is having a facility to exchange mobiles.They gave me a bumper offer to this W550i mobile(exchange price).The amount was Rs.1000/-. I didnot even believe this exchange price. As last year[protected] i bought this for 10, 200/- . So i'm kindly requesting you to please give a valuable suggestion or remedy regarding your Sony Erricsson (Model W550i)mobile. Shall i buy another Sony Erricsson model and dig my grave.( sorry if i'm wrong said). I would be very much thankful to you if you could respond to my mail. Otherwise suggest me whom could i approach(superior).

A poor Sony Erricsson (W550i) buyer

sonyericsson/z550i — pictures and audio player is not working properly

In my mobile wallpapers r not working properly, and when the media player running playback failed is coming.
in my mobile pictures and audio is not playing properly

Sony Ericson/Z550i — poor service quality

Dear all,
I am mailing you a complain about the service offered by SONY ERICSON SERVICE CENTERcenter at E-17, Lajpat Nagar-II, ND-24(INDIA). i have submitted my cell on[protected] and the complaint number AND REF NUMBER for the same is SEO[protected].The guys there provide the worst service I ever found. The guys their are unskilled and do not know how to meet the requirement of customer. I went for my cell delivery on the date provided for service center, however, mobile was not ready to be delivered. The guy there assured that they will deliver it at my home. however, cell was not delivered, I went yesterday on 30th march for mobile, however, the faults in mobile were not rectified, at the same time, basic functions like Bluetooth and keypad were not working.It seems that sony Ericsson India is not ready to provide good service and hope to get more share in Indian cell market. Do you think with this kind of service Sony will be able to beat Nokia. Never. You will fin many such cases at that service ceneter as in botjh the visit I came to meet personal who submitted there mobile 7 months before an are still waiting for the phone to get corrected. I would suggest you to look into the matter as the company is providing very poor service quality.
I feel sad that I purchased a Sony Ericsson mobile rather than Nokia that provie better service.
Sony Ericsson Z550i 3007/50
Type : AAB[protected]BV AAAAA 06W43
FCC ID: PY7A1022015 IC:4170B-A1022015 CB5
S/N:CB610BPSAN [protected]???4-7

IMEI : ?

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