Sony Ericsson Model N0. F305 — damaged cell by your service people at Dindigul

Address:

Dindigul, Tamil Nadu

To
The Head Sony Erricssion,
and
10TH FLOOR, BLOCK 1
BELICIAA TOWERS
NO. 94 MRC NAGAR
CHENNAI 600 028
TAMIL NADU
Respected Sir,
This is Dr. S R Kannan, Associate Professor, Gandhigram Rural Central University, Gandhigram, Dindigul District.
Sir, on[protected] I have purchased a cell phone (IMEI No.[protected] MODEL N0. F305) from Saravana Store for Rs. 5990.
On 8/4/2010 the phone displayed only white. Since I have some urgent contacts with some professors at other Universities, I have gone to nearby shop with research scholar Mr. R. Pandiyarajan, but the shopkeeper told with me that this cell need original strip and still it has warranty, so you contact authorized sony ericsson service center at Dindigul which is located 15 Kms away from University.
I have gone immediately to Service center of sony ericsson, Dindigul, and I explained all the matters including the shop keeper who I met. Then the service people told with me that they want to check the cell phone with computer for initial screening for viewing the genuine things of the cell, I said OK. They taken my cellphone inside and checked clearly all before they take it for service, and then the service people asked me to pay Rs. 300 for strip (only) not for service. I said Ok and I have handed over my cell with service people and I have received work order acceptance sheet from them(Scanned copy enclosed).
They asked me to come in the next day to collect the cell, but I refused and I asked the cell immediately, but they said after change the strip they wanted to keep at least for one day with them, then I said OK.
Then I went to the shop in the next day, they said the strip is not coming from service center, so you come on after two days.
So I went to the service center an after two days, they asked me to wait for 10 minutes, I also waited, then they come with me and asked me to collect the cell in the next day, I asked them, why?, they said no problem your cell is ok, but here power problem, so come tomorrow and collect it like that, then I said ok and I left from the place.
I went to the shop again in the next day, then the service man asked me to wait for 10 minutes, I said ok, and I was waiting, the service man just opened my cell and acting in front of me as fitting something on cell.
I was waiting and waiting for long, then I asked him is any problem in my cell, he said no problem. Then I told him I have some urgent work so I come after and collect the cell like that. Then I went to there after one hour, but they closed the shop even before 6.45PM and they left.
Then I went to the service center on 17/4/2010, they returned my cell phone with worst condition(some visible parts have been replaced by duplicate parts) and asked me to take and go.
I said, see you have given computerized work order with me, and you agreed to rectify the problem in cellphone after all the checking over, but all of sudden you are telling me to take the cell with worst condition. Further I told them some visible parts(top corner buttons) are changed in cell phone, so something is wrong. Then I asked the superior contact numbers with them to explain my problem, but they told with me that they are the superior for sony ericsson, and they forced me to take the cell phone and leave the place.
Sir, I have purchased the cell for Rs. 5990, see I am working as Professor, my salary is around Rs. 45000, so I no need to do anything on it. But your service people have irritated me and I am worrying lot about your service people.
Sir, I have enclosed the all the documents, please note on work order and you come to know about the cost of fault is around Rs. 300, but now the service people are playing lot with me, not only with me they are doing the same with all the customers.
Sir please I request you to rectify my problem in cell phone, I hope that I will have good solution from you soon.
And I wanted to tell this that till I have not collected the damaged cell by your service people.
Looking remedy from you soon.
Thanking you,
Yours faithfully,
S R Kannan
Dr. S R Kannan, PhD(IIT/M)., PDF( ICTP/Italy, NCKU/Taiwan).,
Associate Professor in Dept. of Mathematics,
Principal Investigator UGC Major Research Project,
Gandhihgram Rural University ,
Gandhigram 624 302, Tamil Nadu, India
[protected]@yahoo.co.in
s.r.[protected]@ruraluniv.ac.in
http://www.ruraluniv.ac.in/