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Sony Ericsson - poor services

 
5 Reviews
User
  kkhan
Dear Sir

I am an unfortunate and a poor user of Sony Ericsson Mobile phonewho is
being harassed by your service center in New Delhi, India.

I will request you to please help me.

"I have purchased one SOny Ericsson P1i on 5th May 2009 fromCariano
Telecom for a huge 19500/-(rs nineteen thousand five hundred only).

all my friends were insisting that I should go for a NOKIA if I
amspending that much but still I trusted Sony and invested in that. But
after thepainful experience, I think they were right. Even they have
the right to teaseme and they do.

My handset started giving few pronlems like loosing network veryoften
and display also used to go blank.

I deposited the handset in your service center RT Outsourcing
Ltd.situated at District Center, Janak Puri, New delhi on 13/March/2010
videworkorder no SE310RJK11547 and after 20 days I recieved it back
on03/April/2010

It was still with same problems with an added problem that mtmemory
card was also not working now.

I deposited the handset back again on 24/April/2010 vide workorderno
SE310RJK12423

When on last friday I went to service center, I was shoked by
therudeness of service center in telling me that the handset will not
be coveredunder warranty since LCD was broken.

I was in a fix since after 1 month of depositing the handset yourexpert
engineers came to know that LCD was broken of a WORKING HANDSET
whichwas handed over to your service center in prefectly working
condition.

I am left with no option and choice except to speak to
higherauthorities like you and update you regarding the FRADULENT
PRACTICES beingfollowed by your service centers.

I will request you to immediately look into the matter and I willlike
you to help me on 2 things

1. I want an apology fron Service Center for the fraud andharrasment
done to me
2. I will now not take this handset model (P1i) since your
servicecenter has told me that the model is OBSELETE and that no parts
are availablefor repairing.

Waiting for reply
Kamil

9582827418
Complaint comments 4 Comments     Updated:
Resolve this Complaint  

Comments

N
User
rajesh kumar gupta Sony Ericsson  - India
 
I have a bad experience from sony ericsson.

i purchase one C902 for some 15000/- rupees

i am not rich to throw 15000/- rupees in gutter

my phone not getting on so i deposit it in service center
my job no is SE309RDK11186
date is 8-12-2009

after 1 month still they say my phone not ready.

i am a poor man and my 15000 rupees wasted.

i dont want a phone which is not parts available in service center.

please help me.

no one here is ready to help.

i called complaint number and they said me to shut up or they will not gibe my phone.

they also say complain whereever....no one can say us anything.

please help me.

Thanks
N
User
Pankaj Sony Ericsson  - India
 
Dear Sir

I have purchased one SonyEricsson XPeria X1 on 28-03-2009 for a whooping 32000/-.

The handset went dead on 17-01-2010 and subsequently I submitted it in there service center on 18-01-2010.

It had been a horrible nightmare starting then. I have been following them like fools but no one is ready to help me.

I have requested and written to everyone in SonyEricsson. The people include
Mr Sanjeev Saxena (Head North India)
Mr Rajesh Sahni (Country Head Service)
Ms Shalini Sharma (Escalations Head)
Mr Anil Sethi (President Sonyericsson)

And finally
Mr Bert Nordberg (President SonyEricsson Global situated in London)

but no one is ready to help me.

I now want a FULL REPLACEMENT With any model of Same value as I have lost faith in this model.

Please help me.

Thanks

Pankaj
D
User
akshara ishaan katharani Sony Ericsson  - India
 
really your service in rajkot (gujarat) is so poo...r

i really very disagree with your service.

i had to give my phone to your service station when i am purchase within 8 daysbut no response by your company.
D
User
Brijesh Patel001 Sony Ericsson  - India
 
DEAR SIR,
AS I BUY MOBIL W20 FROM (PUJARA TELECOM, RAJKOT) AND ITS FIND SCREEN PROBLEM I ALSO COMPLAINED TO ABOVE SHOW ROOM BUT THEY ARE NOT RESPONDING ME
CUSTOMER NAME: BRIJESH PATEL
WORK ORDER NO: SF310RKT12115 DATED : 5TH OCTO.2010
PRODUCT DETIAL
MODEL NAME W20
IMEI/SERIAL NO: 012383001248307
WARRANTY: YES

THIS IS GUSTER REQUEST KINDLY DO NEED FUL.




REGARDS,
BRIJESH PATEL
abrijeshpatel@yahoo.co.in
Radha Chemer,
1st Floor, Opp. Astron cinema
Rajkot

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