Sony Ericsson - poor services
I am an unfortunate and a poor user of Sony Ericsson Mobile phonewho is
being harassed by your service center in New Delhi, India.
I will request you to please help me.
"I have purchased one SOny Ericsson P1i on 5th May 2009 fromCariano
Telecom for a huge 19500/-(rs nineteen thousand five hundred only).
all my friends were insisting that I should go for a NOKIA if I
amspending that much but still I trusted Sony and invested in that. But
after thepainful experience, I think they were right. Even they have
the right to teaseme and they do.
My handset started giving few pronlems like loosing network veryoften
and display also used to go blank.
I deposited the handset in your service center RT Outsourcing
Ltd.situated at District Center, Janak Puri, New delhi on 13/March/2010
videworkorder no SE310RJK11547 and after 20 days I recieved it back
It was still with same problems with an added problem that mtmemory
card was also not working now.
I deposited the handset back again on 24/April/2010 vide workorderno
When on last friday I went to service center, I was shoked by
therudeness of service center in telling me that the handset will not
be coveredunder warranty since LCD was broken.
I was in a fix since after 1 month of depositing the handset yourexpert
engineers came to know that LCD was broken of a WORKING HANDSET
whichwas handed over to your service center in prefectly working
I am left with no option and choice except to speak to
higherauthorities like you and update you regarding the FRADULENT
PRACTICES beingfollowed by your service centers.
I will request you to immediately look into the matter and I willlike
you to help me on 2 things
1. I want an apology fron Service Center for the fraud andharrasment
done to me
2. I will now not take this handset model (P1i) since your
servicecenter has told me that the model is OBSELETE and that no parts
are availablefor repairing.
Waiting for reply
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