[Resolved]  Sony Ericsson R - 300 — misleading by sony ericsson service centre

Complaint # SEO – [protected]/R-300 SONY ERICSSON /726-9 FBD/18May09

Dear One,
I am the owner of model R-300 SONY ERICSSON cell phone.
Bill Date 12th Nov 08
Customer Id No. # [protected]
IN VO No. # [protected]
Billed to NEERAJ VASHISHT
Amount Paid Rs. 3500 /-
Model No. R-300 SONY ERICSSON, FCCID : PY7A1022151, IC 4170B –A1022 -151, SI 1208 – 1574 BZB
Purchased from SPICE Retail Sector-9 Faridabad, Tin No. [protected]
Service tax No. AAACM0294PST001


Mobile Serial No. SN –BZ 80001DB4 [protected]-5, CE 0682
Complaint No. SEO – [protected] dated 18th May 2009
Sony Ericsson service centre 1A /101 Phawra singh Chowk, NIT Faridabad (HARAYANA)
INDIA


Complaint:

This cell phone has stopped working (completely dead) due to some reason. Now as the phone is under warranty I showed It to the Sony Ericsson service centre NIT Faridabad complaint no. mentioned above thereafter they called me up and said you will be charged Rs. 1500 for the repair of the phone stating the reason of damage : water, which really came to me as a shock and I had a long argument with them as to how can they say that its a water damage, I just cannot understand how can they fool us, I am very much aware of rules and regulation of warranty cover, and the fact is that I just picked my phone from my pocket & I found that it was off and It never turned back on .Now how in the world Is that the reason for water damage.
Now I really feel cheated, now there was no reason for water damage, I feel these NIT Faridabad service centre guys have intentionally done this act of cheat to literally rob me of my hard earned money, and I simply wouldn’t tolerate this.
Request:
• kindly please respond to my complaint, an early action in the matter will be highly appreciated.& make sure I am not charged for the repair as I am not responsible for what ever damage these NIT Faridabad service centre people has done to my SONY ERICSSON set.

• If not. Then I would be forced to escalate the matter to higher levels and at a suitable public platform.
Warm Regards
Neeraj Vashisht
726 Sector -9
Faridabad -121006
Haryana
Contact No. : +91 [protected]