[Resolved]  Sony Ericsson / Vivaz U5i — availability of spare parts under warranty

Address:

Nashik, Maharashtra

REPAIR TIME 21 DAYS TAKEN INSTEAD OF I5 DAYS AND SAME PROBLEM AFTER A MONTH ITS 45 DAYS NOW THE CELL PHONE HAS NOT COME BACK YET.
Dear Sir/Madam,
My self Ankush Dhiman purchased sony ericsson phone on 21 Dec, 2010 model name -vivaz U5i,the cell was given to sony service centre for the problem it was hanged permanently in camera mode problem of circuit board identified ,circuit board was replaced was replaced the cell phone came after 23 days whereas time for repair given was 15 days thats ok ,now after repair for first time the same problem came within 20-27 days of first repair the same problem of circuit board has come again the cell was submitted to service centre on 21 sep,2011 and till date it is not back ,now since the cell is under warranty i am getting repair free of cost for the problem that arised two times but once it is out of warranty the repair cost for change of circuit booard is Rs[protected].since the problem has arrived two times under warranty & for the second time problem the cell phone has not come back due to unavailability of some spare part ,kindly arrange a same new cell phone or provide me with the extended warranty for the same problem of one more year,since the problem has occured two times in warranty because i am afraid what will happen once it is out of warranty.Looking forward for help from your side.complain has already been launched from sony ericsson customer service number to their higher authorities but yet no satisfactory action has been taken.please help.
thanking you.
Yours faithfully,
Ankush Dhiman,
Work order number-SE[protected]