Sony Ericsson W20 — Defective product and service harrassment | |||
i bought a sony ericsson w20 in the month of september . Within ONE MONTH the navigation button and the option button stopped working .shortly after the screen became blank and phone was unresponsive . i gave it to my dealer bhajanlal commercial (p) ltd. who forwarded my phone to the company on 15th october . I'm getting no response from the sony ericsson side and promised now to repair the defective piece . if i buy a product its for me to use and not be continuously sending it for repair . i want a replacement of my defective piece. the IMEI no. is [protected] . thanking you , arun saraf ([protected]@hotmail.com) Was this information helpful? | |||
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sonyericsson — defective product
I had purchaged Sonyericsson mobile device G502 on 11th February, 2009.Ifound in couple of weeks a defect that is the restarting on its own. I contact the company through email explaining the problem. I received a reply stating to contact service centre. I visited the service centre. But the technitians at centre just upgrade the software as usual, which is not concerned with the problem. Later on they replaced the bettery on my request. My concern is may the said problem is relevent with the battery. However later in few weeks I found the same problem. Again I contact the service centre. Now their response is not satisafactory. They want to convince it was all my mistake rather than admitting the defect of the mobile. While I insist for the replacement of device. They said they will change mother-board only. After paying a sum of Rs.7900/- for the product, why should I accept these type of partly replacements. If such replacements are there, it is nothing short of assemble PC. So. I request your honour to redress the problem, for which I shall be thankful.