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I bought a Sony Ericsson w580i Mobile phone on 08/12/07. Just after one week the set was dead....
Immediately I went to the sony ericsson service centre (Shyam Electronics) on 15/12/07.

They said that the PCB was out and they told that it would be replaced as soon as they get it from sony ericsson company.

After one week also they say the same thing that They did not get the spare yet from the company.

To enquire this I called Sony Ericsson Customer Care, Chennai on 22/12/07 by 10.00 am. There one lady name THANUSHREE took the phone. She did not respond properly ....

When I again called her she cut the phone. I thought may be technical problem and tried from another phone. Immediately she only took. As soon as i said my name she again cut.

Is this the way Sony ericsson providing customer service? Really very much unsatified with the service.

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Comments

442 days ago by N B Ponkshe [send email]

I purchased sony ericsson handset from Rahul Electronics on 10/03/2007.Model of this handset is K-550i & serial no. is 354893010657807.Sometime in the first week of November 2008 a message "insert sim card" started flashing on the screen & phone stopped function. So I gave the set for repairs to your official repair center through SRG Business Center.However the set was returned under caption "25-RUR".Code of the service center is 410921 & ASP code is E26 as seen from the job sheet.Following information is seen from this sheet warranty type -in warranty, fault code customer abuse.Various aspects coming under this category are water seepage, broken, burnt.However none of this happened to my hand set.I could remove & insert the sim card at the time of sending the set for repair.But when I received the set after so called repair from service center it became impossible to insert the sim card.The job sheet shows useless information such as start dt.10/11/08 14:03, complete dt.10/11/08 14:20 time taken for repair less than 24 hours.However symptom i.e. can't insert /remove sim card given in this sheet is totally false which be vouched by the owner of SRG Business Center.Action taken shows "sim tray damaged".Thus one can conclude that damage took place during repair only.As aresult of the shoddy work carried out by your official service center my hand set was rendered useless. Now I want compensation for the damage caused either in cash or by way of replacement of the hand-set.

406 days ago by Dilesh [send email]

Dear Sir/Madam,

I have bought Sony Ericsson F305(IMEI:358145029602480) mobile on 24th Dec 2008 from The mobile Store, (UG-1, Orbit Mall, A.B. Road, Indore (M.P), India). But it Started to give Display problem (Screen became blank, ie just white screen) so i submitted it to the your authorized service Center - Salora International Ltd., (310, shalimar Coporate Center, 8/B, South tukoganj, Indore) with complaint id: SES09IND10313 on 16-01-2009. But my hand set is not repaired upto till date. So i request u to please look into this matter seriously as it has taken 14 days & still there is no progress...its too much.

with regards,

A harrassed Customer

401 days ago by Vijender Singh [send email]
i have purchase phone.he had defected peace by throgh the compney. i am going to the service center and service the handset.i have bring the hand set just some days later, they and they are said your phone is ok.i am going ten times in the sevice center with up and down.please solve my problem i am very upset.my complaint id is seso8vs210895 that is the last time no.phone number 9810327961.

302 days ago by Kanhaiya Agrawal [send email]

sir,
i have given my k850i set to repair at your service center on the following address,
sai enterprises, kacchi sarai road, muzaffarpur-842001, ph.no 0621-3209622
on 16-04-2009, to replace the display of the set, but till now they are not able to make it, always shows their negligence when i go to collect my mobile, sir my business contacts are there in the set and i feel very problem in my work, so i request you to plz take the action so i could get my set a early as possible, thank u.

from
kanhaiya agrawal
muzaffarpur, bihar
m. no. 09835071892

276 days ago by Nitin [send email]

I had purchased W580I phone (IME 35376021403869O) which I had purchased last year in June. Since the purchase, I have been facing a lot of issues in the working of the phone. I have tried getting the problem resolved through the service center 4 times and the problem still persists.

My recent service request has been logged with your authorized service station ASCENTEL vide their ack no. 572 dated 2.6.09.(toll free case id –se1490-4437)

If I have faced so many issues during the warranty period, I am not sure how good this phone would be post warranty period and the amount that would need to be spent.

I have been a regular user of various models of Sony Ericsson phone over the last so many years and this is my 6th Sony Ericsson hand set, when I am showing you such a high brand loyalty, why can’t you show little customer focused approach by ensuring that the repeated issues with phones is resolved by taking a step towards replacing handset and satisfy the customer so that we will get encouraged to buy and recommend people to buy more and more Sony Ericsson models for your prompt service

Looking at all the above problems, I request you to help me with a replacement of the mobile. PLEASE SHOW SOME CUSTOMER LOYALTY, TO THE CUSTOMER WHO SHOWS YOU A HIGH BRAND LOYALTY

105 days ago by Gurpreet Singh [send email]
pl help me u r mobile services centre contect number me e-mail id

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