Sony Ericsson / W580i — worst customer care service at SALORA INTERNATIONAL LTD. Bangalore

Sony Ericsson / W580i — worst customer care service at SALORA INTERNATIONAL LTD. Bangalore

A Ajay Gera from Bengaluru, Karnataka

Hi, I am highly disapponited with the customare care service of sony ericsson service centre. I have given my mobile for repaire on 26Sept08 at SOLARA INTERNATIONAL LTD. Bangalore. They told collect ur set within 2 days when I went there then told sorry Sir their is problem in motherborad .We need to send ur mobile to Headoffice it will take around 2 weeks or maximum of three weeks time to repair. I called agin and every time they say Sir it wil take 3-4 more days and When I called Today (17oct08)they told you will get ur mobile on 30Oct08. I do'nt rely on those ppl and i am concerned that even after taking long time they will say Sorry Sir the problem is not resolved. Do any any body knows the Sony ericcson Customer care number .? I am planning to lodge a 420 case for SOLARA INTERNATIONAL LTD. Bangalore, customer care service centre. can anybody help me who face simailr problem. Thanks & Regards, Ajay Gera Was this information helpful? No (0) Yes (0)

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Ankur Saxena

Sony Ericsson/w580i — Undue Delay in service from Sony Ericsson

Handset Model- W580i
IMEI no. - [protected]
Receipt no. - EE39
Date of submission of cellphone-30/11/2007

The handset I am talking about is a new handset. It was never used. It had a built in problem. First of all company refused to replace it. Then when I submitted it for repairs, it has taken a long time. Its more than 25 days. Even now they are not committing any date on which they will return the handset. There regular response has been 4-5 days more but those 4-5 days never seem to get over. I am really appalled by the response of the service centre. I hope that you will help me in pushing my case forward.

Pramod

from Delhi, Delhi

Sony Ericsson / W580i — Worst customer care service at SOLARA INTERNATIONAL LTD. Bangalore

Worst customer care service at SOLARA INTERNATIONAL LTD. Bangalore

Hallo

I am highly desatisfied and disapponited with the product Sony Ericsson Model w580i, customare care and service center of sony ericsson.

My handset w580i just worked for 2 hours. Handed over to Service Center "SOLARA INTERNATIONAL LTD. Bangalore" on 06 Oct 2008. They informed the handset is having design issue have to get repaired at headquater. As of date (18 Oct 2008) neither I got handset back or complained ID.

I spoke with Sony ericsson Customer Center on 11 Oct 2008 and spoke with them repetitivly however they could not provide any soulution. Customer Care is lacking skill on supporting customer. They operate without manager on floor.

Would like to brought to Consumer forum to know Quality of Sony Ericsson Model w580i, Customer Care center and SOLARA INTERNATIONAL LTD. Bangalore service center.

Thanks
Pramod.

Amit Kumar Gaurav

from Mumbai, Maharashtra

hi everyone,

Since today's morning i am getting some heating problem with my phone (Sony erricson K750i), my phone was not charged in morning, and i was continously getting low battery alert. suddenly i felt some heat in my pocket and when i checked my phone out, i saw a big white spot at the screen, right that time i switched off the ph & took the battery out. After some time my phone which was heated, gets its normal stage. But now whenever i insert the battery back to my phone, its again gives the same problem. I am scared what should i do, whether should i insert the battery back so that i could charge it again or should i take it to some service center?

Can anyone please give me some idea what exactly the problem is? If anyone could suggest some good sony ericsson service center in Bangalore, that would be really great.
Thanks in advance,
Amit.

Ratnesh Singh

from Noida, Uttar Pradesh

Sony Ericsson W580i — worst phone by sony ericsson

I just want to locked a compalin against sony ericsson, because last 4 years i am using sony phones but in my last sony phone (sony ericsson w580i) i face problem in LCD of phone within warranty period and service center people have remonve that problem but after 1 month of repairing one day my phone got dead and that time my warranty expired(12 days early). when i reached again service center they people said that your warranty period is over, so it will cost to repair is nearly 3500 Rs. because phone's mother board is dead.

I found their 5 same handeset with same motherboard problem, and all the person were woundering at service center last 2 month and nobody is going to take responsibilty regarding phones.

So i request all the people to please take extra care to buy sony ericsson set, because their battery backup and handset is now worst quality