Hi,

I brought Sony Ericsson W595 mobile phone as dated on Feb 01, 2009 but within two months I found some malfunctioning with 2 & 3 numbers key of the keypad so I submitted my handset at Sony Ericsson service center Pune, now it is more than 45 days I didn’t received my repaired/ replaced handset till now that is in warranty period also. I've also filled complaint at Sony Ericsson customer support center with complaint ID Case: 73349778 but they are not giving any response, every time they are saying that they have registered my complaint and forward it to concern person.

Now I request you to replace my mobile set with new one along with extended warranty as well as compensation of Rs. 50, 000.00(Rupees fifty thousand). As the loss which I incurred in business and mental torment due to these above problems.

Thanks & Regards,
Manjul Dixit
Mobile Number: 9823709964
Address: B-3/11, Krishna Nagar Housing Society,
Erandawana Pune,
Maharashtra India
411004