[Resolved]  Sony Handycam And Its Authorised Service Centre — HDD ERROR DURING WARRANTY PERIOD

Address:

Mumbai Suburban, Maharashtra

I bought a Sony Handycam in Jan, 2009 with 3 years carry-in warranty. The product developed problem 02 months back. I went to the authorised Sony Service Centre in Chembur and gave the product for repair. The problem was HDD Error. I was told that the Centre will replace the existing 30GB HDD with a new original Sony HDD of 60GB. After 4 days, on 11.12.2011 I got a call from the Centre to collect back. I went and signed the papers. I was shown that the product is working and when enquired they told that they have replaced the exisitng HDD with new 80GB HDD. When I countered that initially I was told that the Sony makes only 60GB HDD, the Centre-representative corrected that it is 60GB HDD only. Not satisfied, I came home and recorded some images. When I replayed there were scratches and no image was getting stored with the message that the image database file is damaged. I rushed to the Centre the very next day 12.12.2011 and enquired. I was told that no electronic product can be guaranteed. Further,I was told that such problems occur in all the Sony Handycam of the particular model. I again gave the product for repair on 12.12.2011 and till today (26.12.2011) I have not got a call from the Centre for collecting it back. On 24.12.2011, I called them up and enquired whether my Handycam has been repaired. They said they would call me once the product is ready. Till date I have not got a call from them. I have
also called up the Sony Corp customer care and explained the problem. They said the Service Department/Head would contact me. No call has come from them either. I have also sent a mail to the email id of the Sony customer service. I got an auto-generated mail acknowledging my mail. No fruitful result has come out so far. I do not know when I will get back my Handycam in a fully and perfectly working condition. Whether I will ever know the HDD they would replace, if at all they, would be the new, original Sony Handycam HDD. I do not know what to do? and whom to approach for redressal ?