Comments
Hi,
Please note the serial number mentioned in the service job sheet[protected]STno.[protected]. As I mentioned the request was made on 28 July to which no response was given till yesterday. After consistent effort from our side we manage to get hold of person who picked up TV from us (Ram charan), he managed to share personal number of assigned authorised service person (Dinesh). The pain continues to keep explaining the situation to the new person every single time.
And now we are stunned to learn that he believe Invertor Board is faulty and no repairs can be done. So, the only solution left in this case is to replace it. Since warranty period for TV is expired now, he claims a bill of INR 11K in order to repair the TV. The whole experience has been very dissapoining and painful.
I seek a great deal of help from India Sony team. Please look into this matter. Thanks.
Sonia.
Please note the serial number mentioned in the service job sheet[protected]STno.[protected]. As I mentioned the request was made on 28 July to which no response was given till yesterday. After consistent effort from our side we manage to get hold of person who picked up TV from us (Ram charan), he managed to share personal number of assigned authorised service person (Dinesh). The pain continues to keep explaining the situation to the new person every single time.
And now we are stunned to learn that he believe Invertor Board is faulty and no repairs can be done. So, the only solution left in this case is to replace it. Since warranty period for TV is expired now, he claims a bill of INR 11K in order to repair the TV. The whole experience has been very dissapoining and painful.
I seek a great deal of help from India Sony team. Please look into this matter. Thanks.
Sonia.
Thanks for your reply. I understands your warranty conditions but sadly it wasn't of any use to me then as well.
I guess TV would be of no use to me in this case, it would be a piece of scrap. As I mentioned earlier that I am not eager to spend another 11K on the set and wait to get TV queued up again for another set of problems.
Could you give me an estimate what scrap value I can fetch to get rid of this TV of my chest. I would again reiterate that It's one of the worst buy I have made and would discourage my folks to get another Sony, not to mention the level of inconvenience I have faced.
Thanks.
I guess TV would be of no use to me in this case, it would be a piece of scrap. As I mentioned earlier that I am not eager to spend another 11K on the set and wait to get TV queued up again for another set of problems.
Could you give me an estimate what scrap value I can fetch to get rid of this TV of my chest. I would again reiterate that It's one of the worst buy I have made and would discourage my folks to get another Sony, not to mention the level of inconvenience I have faced.
Thanks.
Dear Madam,
We would like to get in touch with you for this concern. Please share your contact no. or email ID with us. Further, you my get in touch with us at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
We would like to get in touch with you for this concern. Please share your contact no. or email ID with us. Further, you my get in touch with us at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
8014
Pending
0
Resolved
2252
View all 8014 Sony India reviews & complaints
+91 99 6793 9629
+91 90 2912 0629
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
View all Sony India contact information
Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.
For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team