[Resolved]  Sony India - HDR Cx150e / Bc E37 Camcorder — Camcorder is giving memory error from day 1 of purchase

Address:

Jamnagar, Gujarat

My uncle has purchased a new Sony Camcorder (Model: HDR_CX150E/BC E37; SERIEL NO: 1741511) from dealer ALFA COLOUR LAB, Jamnagar on 11.12.2010. After recording video & taking few snaps they tried to download them all to their PC via a USB cable. Everytime they try to download, the camcorder displays "INTERNAL MEMORY FORMAT ERROR" and then immediately hangs. This was reported immediately after the purchase to the dealer, but got no satisfactory response from them. They made them follow some steps on their local PC with no positive results. After reaching them three times, they asked them to leave the camcorder with them for a week, however after a week also nothing could be fixed. Then they redirected them to the Sony India Service Centre in Rajkot, however denied to provide them any further information with a straight statement "Hum kuch nahi kar saktey hain iss case mein".

Assuming that its a known error and can be fixed easily, they used the same camera in their son's wedding... and now are scared of loosing all the precious moments they have captured of their son's wedding.

Right after the wedding they approached the same dealer omnce again with a little hope of getting their issue resolved, however faced an extremely rude behaviour from Alpha employees.

Please help us finding the solution.

Thanks