Sony India / LCD TV — Sale of LCD TV with inbuilt Manufacturing fault by sony

Consequences : complaint registered by email on following address daily
from 1st may 09 to 12th may 09
but no response has been given by the company till today.

1) SonyIndia.[protected]@ap.sony.com
2) http://www.sony.co.in/section/contactus

Call Log No. :[protected] dt. 010509,[protected] dt. 040509,
[protected] dt. 040509,[protected] dt. 050509,[protected] dt. 060509,
[protected] dt. 070509,
[protected] dt. 080509,[protected] dt 110509,[protected] dt. 120509.


To Thu, May 14, 2009

The Chief Executive Officer
SONY INDIA
DELHI
Phone No. :[protected]

Subject: Sale of LCD TV with inbuilt Manufacturing fault by sony
India which Works on the ethics “like no other”

Call Log No. :[protected] dt. 010509,[protected] dt. 040509,[protected] dt. 040509,[protected] dt. 050509,[protected] dt. 060509,[protected] dt. 070509,
[protected] dt. 080509,[protected] dt 110509,[protected] dt. 120509.


Dear Sir
With great pain and distress I am compelled to inform you that I was die hard fan of sony products, whenever I planned to purchase any electronic product without a second thought I have unequivocally chosen sony product irrespective of significant difference in cost comparative to other company products.

Friday, April 4, 2008, was special day for me as I planned to purchase a LCD TV. I went for recce and had confabulation with my friends regarding the models available in the market. It was myth only that in spite of significant difference in cost comparative to other company products I selected the SONY BRAVIO V series 26 inch KLV-26V300A model from Bhel Associates, 26 Rajpur Road Dehra Dun.

It was nothing short of sock and agony when service engineer of Sony India came for installation of LCD after five days, only after repeatedly calling service centre. Market is full of Heterogeneous models of LCD with competitive rates from reputed firms even though I paid extra bucks for purchasing Sony LCD because of quality and service of Sony for which its known world wide.

Exactly on the last day of warranty ie on Saturday, the 4th of april 2009 when I switched on my set nothing displayed on the screen I thought that some minor problem will be there, my LCD is a new one and above on it’s a SONY LCD TV. On the very same day I started searching local service centre phone number in the website http://www.sony.co.in/
and called them but no body picked up the phone, I thought it was 7 in the evening so centre might have closed for the day. Next day ie on Sunday 5th of april I again ranged repeatedly but no response has been given to me, then I took the address of service centre from the same website and tried to locate the place, but surprisingly, no sony service centre was there candidly it was like that some body has thrown me from hundreds of feets down. A esteemed company of sony stature is not updating the website periodically and hence creating hurdles for loyal customers of sony like me.

On Monday 6th of april 2009 I ranged repeatedly but I succeeded only at 10:30 AM and with the grace of almighty my complaint got registered, in spite of it, service engineer visited at 5:00 PM only, after primary investigation he informed me that it seems to be a big problem and the diagnoses is possible in the service centre only and instructed me to deliver the set in service centre. He also called for warranty card and got confused after seeing the different dates of purchasing and warranty in the warranty card written by the sony service engineer at the time of installation of LCD.

On 7th I handed over the set and on 9th I was informed that the LCD panel is not responding and hence is required to be replaced. I was also informed that the set is out of warranty but after listening my saga they agreed to put forth the case to the company itself for final decision. The unit has been handed over to me on the 29th of april 2009 after 24 days even though I am highly obliged for the sony India and service centre for rectifying my LCD free of cost.

Qualified service engineer of sony authorized service centre has explained me that the LCD panel which is the heart of TV is out of order. I am surprised that how can a normal young TV which has been used sparingly for less than one year can encounter a heart failure after passing through rigorous quality control and international standard adopted by the company.
The above stated revealed by me is the testimony that I have been abnegate by the quality of service and product which I deserved and moreover for which I have paid huge amount. It seems that the product which was having inbuilt manufacturing defect has been thrust on me.

I will be highly obliged if you kindly take the personal interest in the case and replace the product or refund the money incurred on the purchase of LCD TV and settle the case as soon as possible.

Nevertheless if the case is not settled amicably, I will be compelled to take the action as deemed fit.

Yours truly

(AJAY PRIYA UNIYAL)
6/1/1 NEW CANTT ROAD
DEHRA DUN-248001
UTTARANCHAL
PHONE:[protected]
MOB: [protected]
Email:- [protected]@yahoo.com

Encl:1:-Web page showing Sony India retailers for TV at Dehra Dun.
2:-Web page showing Sony India service centre at Dehra Dun.
3:-Xerox of warranty card.
4:-Xerox copy of cash memo.
5:-Xerox copy of job sheet.
6:-Xerox copy of Summary repair request form.