| Address: | East Singhbhum, Jharkhand |
Dear Sir / Madam,
I bought a Sony Wireless Headphone ( MDR - IF140K/ME13 [protected] which is in warranty ( Purchase date - 08/03/2012 - Standard Warranty ) . After few months the head phone was not working. I went to Sony Authorized Service Centre in Jamshedpur, Jharkhand. My Job Serial no is - 5368175 , Dated - 07/08/2012. They told me that it will be repaired or reolaced within a week time.
After one week, service people called up and said my Job is done and to collect the Head Phone. But it was not to be because Service people said there was some miscommunication from their side , so please come after one week. When i went there after one week they said that my headphone cannot be replaced or repaired as company has stopped manufacturing it. They gave me New model Head phone with wire 3 mtr ( Model No - MDR - MA300/C ) Price approx - Rs.1700. which i refused to accept . The wireless head phone was for Rs.2990 with Taxes and it was bought for my mother because she is unable to walk. Wireless was convenient for her .
I enquired with the authorized Sony Showroom in Sakchi ,Jamshedpur and they told me that they have 2 sets of my wireless headphone available.I told this to service centre and to Mr. Arindam Datta ( Mgr ) - [protected] and they gave me the assurance in positive manner. But after a week again i went to the Service Centre and called Arindam Datta but they said that it cannot be done and i have to take the wire head phone.
Why should i bear the loss of Rs.1300 ? Either i want refund of my wireless headphone or replace it with a new one . It has to be wireless and i wont compromise on my demands. This is cheating and utter failure to service the customer with transparency and truth.
Please help me to resolve this matter ASAP.
Regards.
Devendra Mandal
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