Sony — Laptop not repaired in Warranty

Address:Lucknow, Uttar Pradesh

I purchased Sony Vaio from United States. Now, I am in India. My laptop gets over heated and turns off then. Its still in warranty as I purchased it on 28th April 2011, less than one year from now. I gave it for repairing at Sony Service Centre at Adithya Infosystems (B-11, Tilak Marg, Near Ganna Sansthan, Dalibagh, Lucknow). They did not take it in Warranty as it has been purchased from US. I do not have a warranty card as in US, the same is not provided. I gave them the print out of the order information taken from my account at sony's website. Here enclosed is the copy of it. Please help. They say that 4000 INR will be charged as the fan is not working properly. If its in warranty why should I pay the money? Take some action please.

Laptop Details:

S/N :[protected]
Service Tag: C608WX9Z
Product Name: VPCCB190X
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Dear Sir,

We would like to check upon your concerns. Please share your complaint no. with us. Also share your contact no. and email ID with us here.

Further, you can also report this incident at our official toll-free helpline no. at[protected]. Rest assured, you concerns will definitely be looked into.

Regards,
Sony India Team

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