Sony / LCD Bravia TV — BAD SERVICE

Address:

Gautam Buddha Nagar, Uttar Pradesh

I lodged a complaint for LCD bravio TV on 18.4.2011 and I was assured that within 48 hours, complaint will be taken care. To my surpirse, no body appeared till 21.4.2011. Again I have to rang up for the reminder and I was told that complaint will be cleared today. But again no response. Again I called today and I was told that no complaint has been registered. Then I told that yesterday, there was record of complaint. Finally after the discussions of 30 mins this was agreed and I was told that complaint will be attended today. Now it is 8:00 p.m. and no body responded.

This defect in SONy TV was attended in March 2011 in 120 hours with assurance of 48 hours given by customer care people. This defect occurred again after the one month of attending the problem.

I donot understand when they cannot attend the problems in 48 hours, why false promises are being done by them.

This is SONY brand which is known for their quality in the world but the quality of service. It is ????????????????