Sony / Music System — REPAIRING JOB NOT DONE SINCE A LONG TIME

Address:

Kalahandi, Odisha

Dear Sir,
I have a sony music system purchased from Jajpur in 2007.There was a problem with CD reader of the music system .
I had visited local sony dealers at Bhawanipatna from whom I got toll free number of the Sony Service centre but while talking to these service centre people I got to know that this music system is no longer coming under their service request hence they provided me the contact number of nearest service centre at Sambalpur.
Fortunately I got a call from their representative Mr. Babu-[protected] and he also visited my residence to check out the problem but failed to repair as there was problem with the part of the syatem.
I also requested him to take the music system with him and also he agreed that upon repairing he will again send it back to with in 3-4 days.

I have been following up with him since last 1 and half month but usual reply is coming that part is not available and it will take time get it repaired.As per him as this music system is bocome reduntant, parts are not easily available.

Request you to look into the same at earliest.

Complaint-Why toll free service centres are not accepting complaint for all products of their company .Is it my mistake that I have purchased a product of sony which is no longer accepted in market and company stopped manufacturing and parts are not easliy available.And also suggesting them to manufacture/market only those products for which they provide service.

If parts are not available then why company had manufactured such product for marketing.As a consumer why should I suffer for the same.

What is the guarantee that we will go for other product of sony which also not become obsolete in future and consumers will not suffer for service issue as iam suffering for this obsolete product.

Its very painfull to see such a big company with poor standard of service.Shameless service.

Also request you to send me the mail ID of the service head of Sony india to whom I can write with.

Thanks and Regards
Trilochan Patra
[protected]
[protected]@yahoo.com