[Resolved]  Sony Psp — Wrong Commitment and Charging as per their wish

Address:

Pune, Maharashtra

Dear Sir/Madam,
I Have Submitted My Sony PSP For Repair/Replacement (to be decided by service centre) at Raja Electronics And Services Pvt Ltd, Shop No 3 & 4, Girls School Extn Building,2390 B, New Modikhana, Off M.G.Road, Pune:-411001 On 20th-Jan-2012 at the time i submitted the instrument they told me that you will get a discount of 50% and you have to pay 50% amt i.e. Rs 4,000/- and you will get a new PSP, i agreed the same and paid rs 4,000/- to them but now they are asking me to pay Rs 6,392/- for replacement Of PSP which is very much higher as new PSP is available for Rs 7,990/- that means they are offering me just 20% discount, which i think is very much higher amount, b coz in my PSP the mechanism has broken and memory card cover is broken but the mechanism is in working condition the instrument is not dead. I brought the same thing to notice to Sony call Centre On 6th Feb-2012 they told me to send the Scan Copy Of Service Job Sheet and my complain through E-Mail regarding Service centre issue and they also told me that after receiving Mail within 24 To 48 hours your complain will be resolve but till today my complain is not resolve every time i call up Sony Call Centre they give assurance that within 24 hrs your complain will be resolve and you will receive a call regarding the same but i receive call from their every time they ask about my Grieviance and assure me that they will get back to me soon after looking into the matter, but no progress has been made By Sony for resolving my complain my instrument submission date is 20-Jan-2012 and today is 14-Feb-2012, but still i m getting only assurance that within 24 hrs your complain would be resolve.

I'm looking towards your medium for getting my complain to be resolve with greats hope

My Name:- Hatim A Saldiwala
Mobile No:- [protected]
Email ID:[protected]@hotmail.com