[Resolved]  Sony — VOLUME

Address:

North 24 Parganas, West Bengal

On 13th July 2011 I visited Sony Digital Kiosk at City Center –I, Shop No.F003, Salt LakeSector-1, Kolkata-64, and purchased a DVD Player (vide INV.No.CM/SL/S/93 dt.13.07.2011.
On earlier occasion I purchased a CD Radio Cassette Player Model No.CFD-507CP/B from the same showroom and also a SONY BRAVIA EX 300 TV from another showroom.
I had some queries regarding your products. Here I meet a salesman who was later identified himself as Mr. Biswajit Das. I informed him that I am facing some problem regarding sound in the T.V. set. Mr. Das suddenly stated that Sony T.V. has certain technical problem regarding sound. I am highly astonished to know that a leading brand like SONY is having such technical fault. But Mr. Das started arguing in a very rude way. I noticed that he does not know how to deal with the customers and requested him to behave properly. Unfortunately he suddenly started shouting and told that he is working for more than (05) five years and does not dare anyone even if this matter is informed to higher officials.
I told him that I have purchased a CD Radio Cassette Player from the same showroom and requested him to stamp the warranty card since it was not stamped during purchase. Here again Mr. Das started arguing that Sony does sell CD Player. I should first know that the nomenclature of the product is Compact Disc and not CD Player.
From the above occasions it is quite apparent that Mr. Biswajit Das is having certain attitude problem which is quite unexpected from a sales person of such a reputed brand like SONY. I expect proper action from your end.
Pinki Ghosh
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