[Resolved]  Sony — scratch put on service centre of sony

Address:Gwalior, Madhya Pradesh

sir,
i purchased a sony vaio notebook on 20 january 2012.In august 2012 when my notebook was within the warrenty period one key of my notebook stopped to work properly,so when i went to sony service centre for the first time one technitian of that centre mishandled my notebook and put a scratch on it.and i was asked by him to come some other day my key problem was solved but he refused to do anything about the scratch he had put on my laptop,when i warned him of complaining to the higher authorities he asked to come to the center and he would remove the scratch.
but when i went to the centre he took the laptop for repairing inside a room after sometime when he brought my laptop i saw that he had put some more and worse scratches on my laptop and now when i am asking him to change the cover itself he is refusing to do so.
The sony service centre which i am talking about is situated in Abhiyank estate,Govindpuri,Gwalior, and the name of that technitian is Mr.Bhoopendra Singh Bhadouria.

kindly help me out with this problem as soon as possible,and pls contact me as soon as possible
With regards,
Priyanka shukla,
mob. no.-[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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sony-vaio laptop — scratch made by technitian at sony service centre

sir,
i purchased a sony vaio notebook on 20 january 2012.In august 2012 when my notebook was within the warrenty period one key of my notebook stopped to work properly,so when i went to sony service centre for the first time one technitian of that centre mishandled my notebook and put a scratch on it.and i was asked by him to come some other day my key problem was solved but he refused to do anything about the scratch he had put on my laptop,when i warned him of complaining to the higher authorities he asked to come to the center and he would remove the scratch.
but when i went to the centre he took the laptop for repairing inside a room after sometime when he brought my laptop i saw that he had put some more and worse scratches on my laptop and now when i am asking him to change the cover itself he is refusing to do so.
The sony service centre which i am talking about is situated in Abhiyank estate,Govindpuri,Gwalior, and the name of that technitian is Mr.Bhoopendra Singh Bhadouria.

kindly help me out with this problem as soon as possible
With regards,
Priyanka shukla,
mob. no.-[protected]
Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team
Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

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