[Resolved]  Sony VAIO E Series Vpceb44en — FAULTY PRODUCT & AFTER SALES SERVICE

Address:

South 24 Parganas, West Bengal

KIND ATTENTION..........

DEAR ALL,

I BOUGHT A SONY VAIO LAPTOP ON 15TH APRIL, 2011 AND THE VERY NEXT DAY FOUND A FEW PROBLEMS WITH THE PRODUCT....
PATHETIC PRODUCT SERVICE & PRODUCT....AFTER SALES OF THE PRODUCT NEITHER SONY OR THE DEALER (EASTERN LOGICA) ARE INTERESTED ABOUT THE CUSTOMERS & SALES PERSONS PROVIDE WRONG INFORMATION TO CUSTOMERS..AFTER THE VERY NEXT DAY OF MY PURCHASE I FOUND THE DVD WRITER NOT WORKING PROPERLY & ALSO FOUND A FEW SCRATCHES ON THE FRONT PANEL BUT ON INFORMING THE DEALER THEY KEPT MOVING ME FROM ONE SERVICE CENTRE TO THE OTHER IN THE NAME OF EXCHANGING THE LAPTOP AND THIS KEPT ON TILL 21st APRIL, 2011 BUT ULTIMATELY IT WAS NOT DONE EITHER FROM SONY OR THE DEALER....WHAT KIND OF PATHETIC SERVICE IS THIS......?????

IS THIS THE SORT OF CUSTOMER SERVICE OR AFTER SALES SERVICE THAT WE SHOULD BE EXPECTING FROM A BRAND LIKE SONY...?????????????

WHEN THE PRODUCT COULD HAVE BEEN EXCHANGED ON THE FIRST PLACE WITHOUT ME USING IT AT ALL....& ALSO THE SONY SERVICE CENTRE TOLD ME THEY COULDN'T CHANGE IT DUE TO GETTING A BIT LATE.....WHAT KIND OF INSANE MARKETING & BRANDING IS DONE BY YOU GUYS....?????
REGARDING THIS AM ALSO GOING TO COMPLAIN IN THE LOCAL POLICE STATION & ALSO IN THE CONSUMER PROTECTION NOT ONLY AGAINST SONY BUT ALSO THE DEALER & THE SALES PERSON (SANDIPON)..SEEMS LIKE SONY & DEALERS ARE KEEPING A BUNCH OF FOOLS & JOKERS & ALSO MAKING THE CUSTOMERS THE SAME.....VERY SORRY TO SAY THAT IF THESE KINDA PRODUCT OR SERVICE IS PROVIDED FROM YOU PEOPLES END IT SENDS A VERY WRONG MESSAGE TO THE CUSTOMERS AND PERSONALLY ALSO I WOULD NOT RECOMMEND ANYONE TO BUY SONY PRODUCTS...


REGARDS,
MANOJIT DAS