[Resolved]  Sony VAIO Vpcm126ag — Customer Care not responding

Address:

West Medinipur, West Bengal

I purchased Sony Vaio notebook VPCM126AG on Aug 20, 2010. From the day one its battery charging time is very high, taking more than 14-15 hours. Even it is discharged for 4% and get stuck at 98% charged and takes several hours to 100% (if at all it reaches to 100%).
Most of time the notebook is with service centre and last it is given to Sony service centre, 42 Garihat Kolkata. One person (Mr. Kaushik Pramanik Mobile #[protected]) at the service centre says it is reaching to 100% charged from 80% in 50 minutes (telling lie). After I got the notebook and checked again, still it is taking more than 14-15 hours and not reaching to 100% charge.
I submitted my complaint to sony care site three to four times but no body has contacted till date.
It seems that now sony is sell poor quality products and also not taking care of customers. They charge the money for brand and selling completely low quality products.
R.K. Pandey
Department of Mathematics
IIT, Kharagpur-721302
West Bengal