[Resolved] Sony Xperia — Delaying in Service | |||
Dear Sir/Madam, March 2013, I bought a new Sony Xperia Ion phone from sageetha show room. It worked fine for exactly 2 months then started giving problem. On 10 May 2013 battery problem started (Sudden shut down) so I made a complain online on 16 May 13 then given my phone to the Malleshwaram Sony Service Center on 18 May 2013 after three days I got a call from service center telling your phone is ready but when I went there and checked my phone I found SIM card was not detecting in that so again I called online costumer support, took Ticket number and submitted at same service center then costumer support executive told me it will take max 4 days to resolve this issue. I waited for a week Then called to service center and asked the phone status they replied it will take three more days then I called after three days they told me the same sentence again. Finally on 5 June 2013, I spoke to service center manager about my phone and asked what is the exact problem and why it is delaying, he replied they are waiting for hardware parts which has still not come from head office. Then I decided to send a mail to Sony Xperia Customer Support Online and I sent that there I mentioned "please tell me the exact date when I will be getting phone otherwise please replace it with new one because it is already 19 days over in service center" then I got a reply "Please see attachment". Today 21 Days over still I don't know when I will be getting my phone back this is my concern. Now I have some questions in my mind. Q1. How long should I wait now? Q2. If they will not give my phone after 30 days then what should I do? Please give me your valuable suggestion. Date highlights 10 Mar 2013 - Bought New Phone 10 May 2013 - Started giving problem 16 May 2013 - Registered online complain 18 May 2013 - Submitted my phone at service center 22 May 2013 - Another problem started 05 June 2013 - Complained online and they escalated the issue Today - No updates Thanks and regards Dinesh Mehta [protected] [protected]@yahoo.com Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
i`ll tell you friend, this bugger big companies are just for name shake ...they don`t need you actually ...they need your money after that they behave like u`r not exist at all...! but don`t u worry hope u`ll get your phone soon, , , , , otherwise u can contact to consumer foram ...!
location : Basava Bhavan, Basaveswra circel, high Grounds, Miller Road Bangalore-560001, india
Phone No.:[protected]
website : Kscdrc.kar.nic.in
location : Basava Bhavan, Basaveswra circel, high Grounds, Miller Road Bangalore-560001, india
Phone No.:[protected]
website : Kscdrc.kar.nic.in
Thank god ...
Finely I got my phone back after 28 Days..
Getting my phone was not easy. I called them on 12 June and asked the status they replied its ready but you can collect your phone on 13 june. There office timing was 9.30 AM to 6.30 PM but I reached by 6.40 PM because of traffic, they told me office time is over we cant give you phone, come tomorrow. I told this story to one of my close friend he told don't worry tomorrow we both will go.
The very next day by evening my friend called service center and requested them to wait till 6.45 PM, they said ok.
When I reached there and asked to give my phone by 6.45 PM they didn't give me phone even I saw one boy who was collecting his phone in the same time.
Finely I called to my friend, when he asked they replied the same 'we cant give phone timing is over' then we were completely peace off, then he asked 'when I called you in the phone you told ok come and collect it but now you are not giving, what is this, you suppose to be in your word"
When they show the situation without delay they given back my phone.
Moral : "Now a day if you are right and polite no one will listen you..."
This is my experience what I faced and I hope in future if this kind of problem come I will be ready.
Dinesh Mehta
Finely I got my phone back after 28 Days..
Getting my phone was not easy. I called them on 12 June and asked the status they replied its ready but you can collect your phone on 13 june. There office timing was 9.30 AM to 6.30 PM but I reached by 6.40 PM because of traffic, they told me office time is over we cant give you phone, come tomorrow. I told this story to one of my close friend he told don't worry tomorrow we both will go.
The very next day by evening my friend called service center and requested them to wait till 6.45 PM, they said ok.
When I reached there and asked to give my phone by 6.45 PM they didn't give me phone even I saw one boy who was collecting his phone in the same time.
Finely I called to my friend, when he asked they replied the same 'we cant give phone timing is over' then we were completely peace off, then he asked 'when I called you in the phone you told ok come and collect it but now you are not giving, what is this, you suppose to be in your word"
When they show the situation without delay they given back my phone.
Moral : "Now a day if you are right and polite no one will listen you..."
This is my experience what I faced and I hope in future if this kind of problem come I will be ready.
Dinesh Mehta
Dear Sir,
Regret the inconvenience caused. Our team is already in touch with you for this concern. Hope your concerns are resolved now.
For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Regret the inconvenience caused. Our team is already in touch with you for this concern. Hope your concerns are resolved now.
For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
8014
Pending
0
Resolved
2252
View all 8014 Sony India reviews & complaints
+91 99 6793 9629
+91 90 2912 0629
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
View all Sony India contact information
SONY XPERIA — delay in service
i have purchased a sony xperia handset a couple of months ago its touch screen is not working without ny reason. i gave it to sony service centre on 5 june 2012 at media enterprises (dombivili),it is under warranty period.after calling for many time at sony customer care,not getting proper reponse from them.pls help me out.me also ready to take legal action against them.