[Resolved] Sony Xperia J — Three times repaired but not ok

kumarashh

Address:

Faridabad, Haryana

I bought a mobile Sony Xperia J on date 18/12/12 from spice hot spot,Faridabad With serial no.[protected].
After one month i found a problem of touch screen was not working properly.
i went to service center for repair this.They repair my mobile ( only software update ) with the Ticket ID-[protected].
After going home i found the same problem in mobile.
After two days i again reached in service center for this problem.They do the calibration of my mobile display only without any ticket id no.
Next day i found the same problem.
After some days i deposited my mobile for repair on 4/3/13 with ticket id-[protected] & they said we need 7 days to repair your mobile.They change mobile display in 4 days but problem was same so they started the process for change the motherboard & change it.Finally they give my mobile after 15 days on 20/3/13.
But within one week i found many problems in my mobile like (Touch problem same,Hanging,Text not proper,poor network,Audio problem ).
I submit my mobile forth time in service center on 16/4/13 with id -[protected] within four months.
I am suffering a lot due to my mobile problem.I need your help and please suggest me for next step.
I want company replace my defective mobile with a new one mobile.
Regards
Ashish Kumar
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

jainmohit2992

from Mumbai, Maharashtra

Sony / Sony xperia j — phone not proper work

Dear sir . I have new mobile purchase just 7 days left.. But now many problems create .. So wht. Can I do sir. And sir yesterday I saw one part of mobile is damaged... Plzz help me sir

kumarashh

Please tell me the procedure to file case in consumer court.
Ashish kumar
[protected]

er.ashishsingh

from Delhi, Delhi

Hi Ashish,

I am also suffering from this, my phone is getting hanged during call or any application is running.
I also want to replace this with new one.

Please let me know the process, if you applied?

Thanks,
Ashish Singh
[protected]

Sony India Customer Care

from New Delhi, Delhi

Verified Support

Dear Sir,

Regret the inconvenience caused. Our team is already in touch with you for these concerns. Hope your concerns are resolved soon.
For more communication on these concerns, please call us at our toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

movy

Honorable sirs, i have got a sony xperia j last months. but it's touch pad is not working properly. it works randomly. after flashing and updating my phone don't get any benefit. please tell me what can i do for it?