Sony Xperia X10i — Customer support rejected by Authorized Service Center

Address:

Thrissur, Kerala

Hi ,

I purchased Sony Xperia X10i from Cochin around 1.5 year back .I got that from one resale shop . Now the phone is out of warranty . Recently I had a small issue with the software of Xperia X10i .As every technician know , Xperia X10i wont charge the phone if the software crash .We cant even fix the software issue using sony ericsson update services without 50% battery charge .

How are we supposed to get a help on this . I took the phone to Authorized service center Now the real fun comes .

1 ) They had a look at the phone and agreed its a software issue .
2 ) They checked the IMEI number and told this phone is imported one , So they cant support ,I have to take the phone back to abroad to get the fix
3 ) I requested them to atleast charge my battery , So I could use Sony update service to fix . so they told they cant ....
4 ) They dont even have a new battery to purchase ... What I am supposed to do ?

I understand the fact , the phones from different place would have different ROM . But what is stopping them from charging the battery ?

If that really matters Sony should have to come up with something to charge the battery even the phone is having software issue ....


DELAYED SERVICE IS DENIED SERVICE , So what would U call DENIED Service as ......


Hope some good response .

Shabanash VU
Mob :- [protected] ( wont work coz , I trusted in the Brand Sony )
[protected]@hotmail.com