I had ordered a 3d finger mouse from sosasta.com vide order no: 72156 on[protected] and have still not recieved the item. Any e-mail sent to [protected]@sosasta.Com is not replied to properly and there is practically no way to get them to deliver the item.
Sosasta.Com has been a pathetic experience, whoe sole intention is to cheat people of their hard earned money Was this information helpful? | 
I've had a harrowing experience with Sosasta.com. I bought 3 items from the website on 24th Aug (late night) and by mistake between me and my friend we ended up double ordering it. This is where our ORDEAL started with Sosasta.com
- I called the very next morning and spoke to Sumant to cancel the order. He wanted order number of all the purchases we had done (ie double ordering) and with that he would have a valid reason to cancel the order. I took my friend online and provided him all the order numbers. Sumant confirmed that he is cancelling the order
- 10 days later me and my friend receive all the shipments (including the ones we had cancelled)
- In the last 3 days, i would have called Sosasta 8 times and have not got a definite answer and the only answer i get is that we are checking with backend
Finally Sumant said it cannot be cancelled!!! After 10 days!!! After multiple calls!!! Are we running an organization to loot people and trap who ever has by mistake ordered? Is the a successful recipe of being successful venture in the long run ??
Getting fed up, I asked his manager and then Mr. Thomas came on like and WOW he was a step ahead of Sumant. He gave me reasons like it got shipped immediately before u called. It’s automated etc. Can a shipment be sent by a premier courier company and reach in 10 days!!!?? It cannot hence the face is that I had placed the request way before it even reached the merchant for shipment. If even it reached the merchants there are processes to cancel the order. Thomas was a complete disappointment on the call with no intent to help me !! I asked for the Manager name, he was reluctant to give his details out. He did not give me India head, promoter’s names and basically got me to a point that the products have reached my house hence I should live which it and make peace with it.
Why such a pathetic customer service and processes by SOSASTA. What is the company trying to achieve with such tactics ?