[Resolved]  SOTC — belonging theft inside the hotel chosen by SOTC

We were in Park Inn hotel provided by SOTC in Paris during Europe tour. While we were in hotel, our baggage was taken away from hotel which include my Diamond & Gold jewellery, mobiles, bank cards, 1300 Euros cash, cloths & shoes. No one from SOTC helped us in investigation or lodging the complaint. Even we were told that we will not get it back at all even if we lodge the complaint. Rudeness of Hotel & SOTC staff was evidently showing that they are also involved in it. We asked SOTC to have a check on this and get our money back as this is hard earned money by me and my husband but SOTC is asking 7-10 days time to investigate. I don't understand that in this century it takes 10 days to confirm that a customer had been robbed while everyone is connected through internet & phone. We have filled a police complaint in Paris. We have the copy with us. I'm not getting any responsible answer from SOTC side. I want to lodge a police complaint in Delhi against SOTC. Shilpa