[Resolved]  SOTC — poor employees, cheater sotc ,liar sotc

this complaint is about sotc and the intresting part is that we have still not started off with the tour and still we are feelin that we are cheated.
we had booked oriental magic singapore and malaysia tour 8days with sotc. while booking the tickets we clearly mentioned sotc that while travelling we dont want a stop over or that while travellin we didnt want to wait anywhere in between but they told us that there will be a stopover in colombo(srilanka) and would reachsingapore at 2 pm.we asked them for any other alternative and they told ud that we can book air india tickets because it was a direct flight and we would reach at 8 in the morning but it would cost us 4000 per person extra.we told them that we were ok with it and we had no problems in paying 16000 extra(4 people*4000).now after what they told us, our first query to them was wheter we would get a direct transfer to the hotel as we were to reach 6 hours before the other passengers and without any hesitation mr. venkatesh(sotc executive, vashi) told us YES, you will get a transfer and that sotc guide will pick up us from the airport and transfer us to the hotel.. so we went on with the bookin and paid them the entire amount for the tour.. now just 8 days before the tour, we get a call from sotc customer care informing us that we can any time call sotc customer caree if in case we have any queries regarding the tour. i just crossed check with customer care and asked them wheter we would get a direct transfer to the hotel as we were to reach 6 hours before other passengers.. and cc executive clearly said us NO and told us to talk to the place where we booked our tickets(vashi).when i called to sotc vashi, mr venkatesh clearly said us that they couldnt do so and and we would not get transfer to the hotel until the other passengers arrived.after a lot of arguing, they told us that we would get a transfer but not a room in the hotel and we would have to wait till 2.when i myself went at the sotc vashi to discuss the issue, the people there were so rude and it seemed that they hardly cared.when i asked them to give the no. of senior executive they didnt give us and instead kept on arguing (obviously they had recd all the payments)mr venkatesh also agreed that he told us we will get a transfer to the hotel but now listen to his explanation.he was such a liar..
aapne pucha transfer milega toh maine bola ha milega.maine yeh nahi bola ki aapko room milega . i think that any normal person of stable mind, if you tell him that you will get a transfer to hotel, he will think that after such a long flight, i'll get a room in the hotel.. but i guess mr. venkatesh wasnt normal... our family isnt in a mood to go but we have no choice and from now only we are feelin cheated.. they spoilt the whole good mood we were in.. i would not suggest any of my relatives or friends to go to sotc.. i mean we had no problem with the extra amount we paid but the thing is that we got to know about all this only when we recd a call from customer care otherwise the cheaters (SOTC OBVIOUSLY) would have never told us.. i mean if they knew they couldnt give us a room then why did they lie to us... i sweare they are such a cheaters and would not suggest any one to go through sotc its a third class tour operators with sick people employed at thier offices