Spice Mobile Handset — Bad After sale customer service

Hi Sir,

My name is Ashish Amatya. I bought a mobile handset of SPICE (D-1100) (IMEI NO. [protected]) on OCT.09, 2008, through Hotspot (Shop#10, New Market Malviya Nagar -110017) for Rs.13500.

After using it for 6 month the hanset had some sofware problem. I contacted the service centre of SPICE MOBILE (Hotspot -K-32 Lajpat Nagar ,New Delhi ) and submitted them my handset on June 16,2009. They worked on it and when checked by me on July 4,2009. The handset was not working properly and had the same problem. According to them they forwarded the handset to SPICE.

On July 6,2009 they again forwarded the handset to SPICE. They claimed that this time the engineer used the handset for 10 Days himself after rectifying the problem. When I checked it again at hotspot in august It was not working. The mobile was not switching off, was getting hanged and the problem was increased.

On Sep 3,2009 the handset was again sent back to the sr. engineers in Spice. Even we talked with one of the sr. managers and requested him to replace the handset in Octber and requested to increase the warranty period. Also wrote a Letter to him in this regard.

It has been more than 3 months we have not heard from them (SPICE). On calling them they do not answer as we try to contact the engineers or the managers. Now on Oct 9,2009 the one year warranty has also expired.

Please look into the matter and do the needful. And also let us know the procedure of lodging a complaint in CONSUMER COURT.