[Resolved]  Spice Mobile Phones — spice company is not able to repair faulty hand set

Address:

West Delhi, Delhi

dear sir
still my problem is not resolve


[protected] Forwarded message[protected]
From: Vinni Singhal <[protected]@gmail.com>
Date: Wed, Jul 10, 2013 at 5:34 PM
Subject: Re: POOR SERVICE OF SPICE HAND SET
To: Customer Care <[protected]@smobility.in>


Dear CC,
STILL MY PHONE IS NOT REPAIRED BY YOUR SIDE AFTER VERY LONG TIME .................
RINGER IS VERY VERY LOW I CAN'T HEAR THE RING IN THE FRONT O[censored]R SERVICE CENTRE PERSON
STILL MY HAND SET IS AVAILABLE AT YOUR SERVICE CENTRE
PLEASE GIVE ME ANY SENIOR AUTHORITY MAIL ID WITH PHONE NO
VERY VERY POOR SERVICE OF SPICE



On Wed, Jul 10, 2013 at 4:33 PM, Vinni Singhal <[protected]@gmail.com> wrote:


[protected] Forwarded message[protected]
From: Customer Care <[protected]@smobility.in>
Date: Wed, Jul 10, 2013 at 4:20 PM
Subject: RE: POOR SERVICE OF SPICE HAND SET
To: Vinni Singhal <[protected]@gmail.com>


Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that as per the confirmation received from service centre , your handset is ready at ASC.

You are requested to collect the handset from Service center.

Looking forward to your continued patronage.

Warm Regards
Customer Care Officer
Customer Care Helpline[protected]


From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 10 July, 2013 1:33 PM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

no response from your service centre


On Tue, Jul 9, 2013 at 4:58 PM, Vinni Singhal <[protected]@gmail.com> wrote:
have you check why the volume of that phone is low
no one can hear the ring ????????????????????


On Tue, Jul 9, 2013 at 4:29 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir ,

We thank you for writing to us .

With reference to your mail below , we wish to inform you that the mentioned handset was checked for the issue reported and ringer is replaced due to your repeated ringer related problems reported to us ,with the handset .

We have checked the handset properly and it is working fine .

Hence, you are requested to collect the handset from the service center tomorrow i.e 10th July ,2013 and check the same at your end .

Looking forward to your continued patronage .

Warm Regards
Customer Care Officer
Spice Customer Care Helpline No :[protected]

From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 09 July, 2013 2:38 PM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

Dear CC ,
Now your replaced the ringer finally then why you're waiting for that so long ?????????????????????????????????????????????????????
i think all you are not able to judge / find the problem
if future i am not intrested to purchase spice handset
very very poor hand set and company service


On Tue, Jul 9, 2013 at 2:31 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that issue has been resolved after replacing the ringer and now its working fine.

You are requested to collect the handset from Service center by tomorrow.

Looking forward to your continued patronage.

Warm Regards
Customer Care Officer
Customer Care Helpline[protected]


From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 09 July, 2013 11:27 AM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

Reminder 1


On Mon, Jul 8, 2013 at 1:09 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that as you submitted the handset again today , we will get the same checked on priority .

We will ensure the priority resolution to the issue faced with the handset .

Looking forward to your continued patronage .

Warm Regards
Customer Care Officer
Spice Customer Care Helpline :[protected]



From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 08 July, 2013 12:18 PM
To: Customer Care; [protected]@spicemobile.in; Human.[protected]@spicedigital.in; [protected]@spicedigital.in; Prerna.[protected]@spicedigital.in; [protected]@spicemobile.in; [protected]@spicemobile.in

Subject: Re: POOR SERVICE OF SPICE HAND SET

Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:18 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards



On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:16 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 11:22 AM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards
vinni singhal


On Mon, Jul 8, 2013 at 10:44 AM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority
regards
vinni singhal



On Sat, Jul 6, 2013 at 5:12 PM, Vinni Singhal <[protected]@gmail.com> wrote:
if my hand set is not repaired at that time i will go to consumer court and file a case


On Sat, Jul 6, 2013 at 4:40 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,



We thank you for writing to us .



With reference to your mail below, we wish to inform you that the mentioned handset is repaired and checked thoroughly .



We request you to please collect the handset from the Service center.



Looking forward to your continued patronage .



Warm Regards

Customer Care Officer

Customer Care helpline No :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 06 July, 2013 4:22 PM


To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET


reminder 1



On Wed, Jul 3, 2013 at 5:21 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Sir,



We thank you for writing to us.



With reference to your mail below, we wish to inform you that we are getting the handset checked again for the issue reported.

We request you to please allow us some time .

Looking forward to your continued patronage.

Warm Regards

Customer Care Officer

Spice Customer Care Helpline No :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 03 July, 2013 4:34 PM


To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET



Dear Spice,

Still I am not received any feed back from ur service centre

and still my phone is lying at your service centre i am refuse to accept the same hand set due to ringer is not working properly if your are unable to repair this hand set the i will go to consumer court i am totally fadepp from spice

my no is [protected]

plz updated the status on urgent basis

very poor phone of spice

still this hand set is on ur service centre my slip no is C60186





On Wed, Jul 3, 2013 at 4:16 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Sir,



We thank you for writing to us.



With reference to your mail below, we wish to inform you that as per confirmation received from service centre, your handset was submitted on 15th June 2013 and it was delivered to you 22 June 2013.



phone was submitted for ringer and hang issue which was resolved after replacing the ringer and software upgrade.



However, you are still facing problem please submit the handset at the Service Center and share the Service Request Number. so that we can check and resolve the issue faced in the handset .



We will ensure the priority resolution to the issues faced.

Looking forward to your continued patronage

Warm Regards,

Customer Care Officer

Customer Care Helpline[protected]









From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 02 July, 2013 5:49 PM
To: Customer Care


Subject: Re: POOR SERVICE OF SPICE HAND SET



still no response from ur side why ????????????????????????????????????????////



On Tue, Jul 2, 2013 at 1:15 AM, Customer Care <[protected]@smobility.in> wrote:

Dear Mr. Singhal,

We sincerely regret the inconvenience caused to you , however, we request you to allow us some time as we are working on your case and will get in touch with you shortly.

Looking forward to your continued patronage



Warm Regards,



Customer Care Officer

Customer Care Helpline[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 01 July, 2013 7:02 PM
To: Customer Care
Subject: Fwd: POOR SERVICE OF SPICE HAND SET





[protected] Forwarded message[protected]
From: Vinni Singhal <[protected]@gmail.com>
Date: Mon, Jul 1, 2013 at 7:00 PM
Subject: Re: POOR SERVICE OF SPICE HAND SET
To: Customer Care <[protected]@smobility.in>

Dear Spice

i am facing 2nd time problem with you and this time i am going to consumer court and file a case if i am not getting refund from ur side

really in future i never recommend spice company hand set to any one

very bad hand set



On Mon, Jul 1, 2013 at 6:49 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Mr. Singhal,

We thank you for writing to Customer Care of Spice Mobiles.

With reference to your mail below, we wish to confirm that your concern is registered with us with reference number [protected] . We shall get back to you shortly with resolution.

Assuring you of our best service support, at all times.

Warm Regards

Customer Care Officer

You may contact us on Customer Support Helpline :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 01 July, 2013 5:46 PM
To: [protected]@spicedigital.in; [protected]@spicemobile.in; [protected]@spicemobile.in; [protected]@spicelab.in; [protected]@spicemobile.in; [protected]@spicemobile.in; T.M.[protected]@spicemobile.in; [protected]@spicemobile.in; [protected]@spicemobile.in; Prerna.[protected]@spicedigital.in; Human.[protected]@spicedigital.in


Subject: POOR SERVICE OF SPICE HAND SET



Dear Spice Company,

I have purchase spice mobile model no is M-5363 ( in warranty)

IMEI NO [protected]

i am facing lots of problem during using this hand set

1) Auto shut off

2) Call hang

3) Ringer is not working

4) network problem

5) Voice is very low

i have already submitted the same to your service center name is ND TRADERS

vikas puri

your reference no is D60186



still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court



Please replace my hand set on urgent basis

regrads

vinni singhal

[protected]





























[protected] Forwarded message[protected]
From: Vinni Singhal <[protected]@gmail.com>
Date: Wed, Jul 10, 2013 at 5:34 PM
Subject: Re: POOR SERVICE OF SPICE HAND SET
To: Customer Care <[protected]@smobility.in>


Dear CC,
STILL MY PHONE IS NOT REPAIRED BY YOUR SIDE AFTER VERY LONG TIME .................
RINGER IS VERY VERY LOW I CAN'T HEAR THE RING IN THE FRONT O[censored]R SERVICE CENTRE PERSON
STILL MY HAND SET IS AVAILABLE AT YOUR SERVICE CENTRE
PLEASE GIVE ME ANY SENIOR AUTHORITY MAIL ID WITH PHONE NO
VERY VERY POOR SERVICE OF SPICE



On Wed, Jul 10, 2013 at 4:33 PM, Vinni Singhal <[protected]@gmail.com> wrote:


[protected] Forwarded message[protected]
From: Customer Care <[protected]@smobility.in>
Date: Wed, Jul 10, 2013 at 4:20 PM
Subject: RE: POOR SERVICE OF SPICE HAND SET
To: Vinni Singhal <[protected]@gmail.com>


Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that as per the confirmation received from service centre , your handset is ready at ASC.

You are requested to collect the handset from Service center.

Looking forward to your continued patronage.

Warm Regards
Customer Care Officer
Customer Care Helpline[protected]


From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 10 July, 2013 1:33 PM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

no response from your service centre


On Tue, Jul 9, 2013 at 4:58 PM, Vinni Singhal <[protected]@gmail.com> wrote:
have you check why the volume of that phone is low
no one can hear the ring ????????????????????


On Tue, Jul 9, 2013 at 4:29 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir ,

We thank you for writing to us .

With reference to your mail below , we wish to inform you that the mentioned handset was checked for the issue reported and ringer is replaced due to your repeated ringer related problems reported to us ,with the handset .

We have checked the handset properly and it is working fine .

Hence, you are requested to collect the handset from the service center tomorrow i.e 10th July ,2013 and check the same at your end .

Looking forward to your continued patronage .

Warm Regards
Customer Care Officer
Spice Customer Care Helpline No :[protected]

From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 09 July, 2013 2:38 PM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

Dear CC ,
Now your replaced the ringer finally then why you're waiting for that so long ?????????????????????????????????????????????????????
i think all you are not able to judge / find the problem
if future i am not intrested to purchase spice handset
very very poor hand set and company service


On Tue, Jul 9, 2013 at 2:31 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that issue has been resolved after replacing the ringer and now its working fine.

You are requested to collect the handset from Service center by tomorrow.

Looking forward to your continued patronage.

Warm Regards
Customer Care Officer
Customer Care Helpline[protected]


From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 09 July, 2013 11:27 AM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

Reminder 1


On Mon, Jul 8, 2013 at 1:09 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that as you submitted the handset again today , we will get the same checked on priority .

We will ensure the priority resolution to the issue faced with the handset .

Looking forward to your continued patronage .

Warm Regards
Customer Care Officer
Spice Customer Care Helpline :[protected]



From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 08 July, 2013 12:18 PM
To: Customer Care; [protected]@spicemobile.in; Human.[protected]@spicedigital.in; [protected]@spicedigital.in; Prerna.[protected]@spicedigital.in; [protected]@spicemobile.in; [protected]@spicemobile.in

Subject: Re: POOR SERVICE OF SPICE HAND SET

Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:18 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards



On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:16 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 11:22 AM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards
vinni singhal


On Mon, Jul 8, 2013 at 10:44 AM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority
regards
vinni singhal



On Sat, Jul 6, 2013 at 5:12 PM, Vinni Singhal <[protected]@gmail.com> wrote:
if my hand set is not repaired at that time i will go to consumer court and file a case


On Sat, Jul 6, 2013 at 4:40 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,



We thank you for writing to us .



With reference to your mail below, we wish to inform you that the mentioned handset is repaired and checked thoroughly .



We request you to please collect the handset from the Service center.



Looking forward to your continued patronage .



Warm Regards

Customer Care Officer

Customer Care helpline No :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 06 July, 2013 4:22 PM


To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET


reminder 1



On Wed, Jul 3, 2013 at 5:21 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Sir,



We thank you for writing to us.



With reference to your mail below, we wish to inform you that we are getting the handset checked again for the issue reported.

We request you to please allow us some time .

Looking forward to your continued patronage.

Warm Regards

Customer Care Officer

Spice Customer Care Helpline No :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 03 July, 2013 4:34 PM


To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET



Dear Spice,

Still I am not received any feed back from ur service centre

and still my phone is lying at your service centre i am refuse to accept the same hand set due to ringer is not working properly if your are unable to repair this hand set the i will go to consumer court i am totally fadepp from spice

my no is [protected]

plz updated the status on urgent basis

very poor phone of spice

still this hand set is on ur service centre my slip no is C60186





On Wed, Jul 3, 2013 at 4:16 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Sir,



We thank you for writing to us.



With reference to your mail below, we wish to inform you that as per confirmation received from service centre, your handset was submitted on 15th June 2013 and it was delivered to you 22 June 2013.



phone was submitted for ringer and hang issue which was resolved after replacing the ringer and software upgrade.



However, you are still facing problem please submit the handset at the Service Center and share the Service Request Number. so that we can check and resolve the issue faced in the handset .



We will ensure the priority resolution to the issues faced.

Looking forward to your continued patronage

Warm Regards,

Customer Care Officer

Customer Care Helpline[protected]









From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 02 July, 2013 5:49 PM
To: Customer Care


Subject: Re: POOR SERVICE OF SPICE HAND SET



still no response from ur side why ????????????????????????????????????????////



On Tue, Jul 2, 2013 at 1:15 AM, Customer Care <[protected]@smobility.in> wrote:

Dear Mr. Singhal,

We sincerely regret the inconvenience caused to you , however, we request you to allow us some time as we are working on your case and will get in touch with you shortly.

Looking forward to your continued patronage



Warm Regards,



Customer Care Officer

Customer Care Helpline[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 01 July, 2013 7:02 PM
To: Customer Care
Subject: Fwd: POOR SERVICE OF SPICE HAND SET





[protected] Forwarded message[protected]
From: Vinni Singhal <[protected]@gmail.com>
Date: Mon, Jul 1, 2013 at 7:00 PM
Subject: Re: POOR SERVICE OF SPICE HAND SET
To: Customer Care <[protected]@smobility.in>

Dear Spice

i am facing 2nd time problem with you and this time i am going to consumer court and file a case if i am not getting refund from ur side

really in future i never recommend spice company hand set to any one

very bad hand set



On Mon, Jul 1, 2013 at 6:49 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Mr. Singhal,

We thank you for writing to Customer Care of Spice Mobiles.

With reference to your mail below, we wish to confirm that your concern is registered with us with reference number [protected] . We shall get back to you shortly with resolution.

Assuring you of our best service support, at all times.

Warm Regards

Customer Care Officer

You may contact us on Customer Support Helpline :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 01 July, 2013 5:46 PM
To: [protected]@spicedigital.in; [protected]@spicemobile.in; [protected]@spicemobile.in; [protected]@spicelab.in; [protected]@spicemobile.in; [protected]@spicemobile.in; T.M.[protected]@spicemobile.in; [protected]@spicemobile.in; [protected]@spicemobile.in; Prerna.[protected]@spicedigital.in; Human.[protected]@spicedigital.in


Subject: POOR SERVICE OF SPICE HAND SET



Dear Spice Company,

I have purchase spice mobile model no is M-5363 ( in warranty)

IMEI NO [protected]

i am facing lots of problem during using this hand set

1) Auto shut off

2) Call hang

3) Ringer is not working

4) network problem

5) Voice is very low

i have already submitted the same to your service center name is ND TRADERS

vikas puri

your reference no is D60186



still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court



Please replace my hand set on urgent basis

regrads

vinni singhal

[protected]