Spidigo — Cheque cashed without providing broadband connection

Address:

Gujarat

I was approached by the SPIDIGO(Chandranet Pvt.Ltd.) company's sales executive on 5/02/2010 for the boardband connection.,As our company was about to open a branch office at Bopal,Ahmedabad we were in need of the broadband connection. I told to Mr.Ravi Asani,sales executive to check the fegibility for providing the connection at the 8,Kabir enclave ,Bopal,Ahmedabad.He replied that the company had already provided a client next to my shop.Hence he told arrange the connections within two days.He took all the proofs of the documents/photo required for the connections alongwith the cheque of Rs.3500/-.After 3 days their technicians came to my office at Bopal and said that they could not be allowed by the security to install broadband instrument on top floor.The technicians told me that I had to try for getting permission to install the instrument for broadbend connection.I refused as we had purchased the shop very recentely from another shopkeeper and not in touched with the secretary of the society.and all shops are on the front side of the main road, on other side there is main gate and very big locality/flats, so to go to the top floor by this way only.I said if they could not provide the connection then I would see other alternative and requested the sales executive to return me the documents and cheque.But after some times I found that my cheque is encashed by the company.I told the sale executive to refund my money he said he is a sale
person andI sould approach his company with written application for refund.

When I mailed to the company for the refund ,after some time she said on phone that she will arrange the refund cheque and send it with the sales executive but I did not find the refund.Before one week company's two person came to my office and said I should mail on the perticular mail address to get the refund.

My compalaint is:

1.I had not approached the company for the broadband connections.

2.I clearly told that I was only interested if hesselfree availability of the connection

3.If sales executive clarifies that I have to take permission of the secretary of the building for cable/instruments installation.I would have not applied.

4.Company and the sales executive,technicialns everybody was the knowledge that they can not provide the connection without the permission and I was not ready to get it.Yet the company has encashed the cheque it is also the matter of enquiry that the company has policy to encash the cheque before looking to fegibility reports and make delay to give refund when there is no any possibility to provide the broadband connections so that without any interest they can use the prospective client's money.

5.Even for so many calls to the sale executive his head Mr.Hardik they failed to get refund.


Now I request my refund of Rs.3500/- with commercial rate of interest with effective date.and Rs.25000/- for harressment for last two months to get refund of my money.