SPiDiGO Internet — Internet not working since last month

Address:

Ahmedabad, Gujarat

I have opted for Broandband service. I have paid for 12 months. Many time service gets fail and to get it repaired have to call number of times. This is the problem of each month. my user id is achaltripathi When I log the complaint through phone they said Engineer will visit but since last 4 days no one has came. When I asked customer service person[protected] to provide escalation contact details or Engineer contact number to whom my call is allotted, they denied to provide it. Call center person says he can not provide any one's number. I do not know which kind of service they are providing. Any service provide has the proper and well defined call escalation method to know the service level. Is there any method to deduct the payment or to discontinue the service and get back the remaining payment ? Achal Tripathi (M) [protected]