This is a case of misinforming & cheating by a Sukam Dealer.
My previous inverter Stopped working, so On 14th September, 2013 I called one of your dealers - Sri Balaji Enterprises - Address BTM layout, Bangalore 560076
Their person visited our place and told me that my inverter machine (APC) was faulty and I will need to buy a new inverter. They sold me a Sukam Shiny 1500 VA inverter.
After Changing the inverter also, my inverter was not working still. Then I lost trust in that dealer.
Later, I called a different Sukam Dealer, They told that batteries are dead. So I purchase new Sukam Batteries from a Different Sukam Dealer and Found that My Old Inverter (APC) is working Fine with New Sukam Batteries. There was no need of new inverter.
So the 1st dealer - dealer Sri Balaji Enterprises - MisInformed Us & Sold an inverter.
We called them many times, After explaining this issue and more than 25 calls - they are not willing to refund me - for a mistake done by their end. (Their person had said my inverter is not working). Now they are neglecting and They are not taking my calls.
This is plain fraud. They are not taking calls because they know they are at wrong end.
I request you to look into this matter & get in touch with the dealer using such unethical methods
If This Issue is not handled by Sukam, and If I dont Get a refund within 1 week period, We will launch a Complaint in Consumer Court Of Bangalore.
Kindly look into this matter - This is a serious case of cheating the customer and selling your goods by fraudulent methods.
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These su kam people will call u 100 times to sell their product, but when u have an issue, they will neglect you