[Resolved]  STAR CJ Alive - Benetton Blue Combo T - Shirts — Non-delivery of products against full payment

Address:

Faridabad, Haryana

Dear Sir/Madam,

I am posting this complaint on behalf of wife, Richa Sharma – cell no. [protected]. My wife has placed an order to Star CJ Alive on 27th August 2011 for Benetton Blue 3 Combo T-shirts of Rs. 1399. On 3rd September 2011 we have received box from Gati Courier Company, Docket number: [protected], containing only two T-shirts instead of 3 but their courier boy Rajan Lakhani, cell no. [protected], had collected full amount from us of Rs. 1399.

When we have called Star CJ they told us they sent the remaining T-shirt in another box, Docket number:[protected] and would receive in next 4-5 working days. When we followed with the courier company and Rajan then they told us that our T-shirt has came but Star CJ has mentioned “COD Delivery (Please pay) Amount 599”. I would like to inform you that earlier box receipt which we have received has clearly mentioned “Declared Cargo Value of Rs. 800” but the full amount has been collected from us i.e. 1399 and now again Star CJ sent COD of Rs 599 for box which we have already paid to them.

I and my wife have call number of times to Star CJ to rectify the error and sent updation of 0 balance to Gati courier company so that we will receive our remaining T-shirt but they are not doing so and every time we have to face a new executive and need to explain this story and also they are assuring that they forwarded our complaint to concern department and they will call you but we have never received any call from Star CJ yet.

Moreover, on 14th Sep my wife talk to one of the senior of Star CJ executive Shradha and she assure us that they sort out this issue asap. But when we called to Rajan Lakhani, Gati courier company, then he told us that Star CJ sent an updation of COD of Rs. 999 and now when we pay 999 then they will send us the remaining box.

We are really frustrated of such worst customer service from Star CJ Alive and it’s a nothing more than a fraud company at all. If possible; we would request you to Ban telecasting of Star CJ ALIVE on air.

Also, I would request you to please look into this and take a strict action against them.

Thanks for your help in this regard and look forward to receiving the response at your earliest convenience.

Regards,
Varun Sharma,
Cell no. [protected]