SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Satisfactory rating: 31%
Submit a Complaint
1012
COMPLAINTS

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

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Address
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts


Description
Formerly known as STAR CJ Network India Private Limited​.​

Additional info
Submit a Complaint
Satisfactory Rating
31%
Complaints
1012
Responses
949
Resolved
104
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network related photos (118)

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SHOP CJ Network Customer Care related pictures (118)

SHOP CJ Network Complaints & Reviews

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Shop Cj Network — Unquality sarees ..no refunc

 Palakurthi Rakesh on May 5, 2016
I have purchase 2 silk sarees product from shop cj . But the cloth was not gud.. I already to returned the product and i need my money back, i call every time to customer care about the problem. i am charged 200RS till for calls.. I am very disappointing from your service. You don't give me properly response. Plz give my refund as earlier ...

My booking on 16 april...taken return on 24th till not yet taken my amount details... thy said may 5th is last but i didnt got single call frm them...

reverse pickup no is-20160415075552 & 20160415075561...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Star CJ — Complaint about the product replacement (If possible) or upgrade the required model of the tab (If available)

 Vikas Jagasia on May 5, 2016
This is my last & final request to you to send me the invoice copy of swipe w74 tab purchased from you on 25th april 2016 to get a doa for return of the product.

I have spoken to mr. Sanjay from shop cj today who has told me to attach my e-mail id through this mail.

If no action is taken even after this mail, i will have to approach to the higher authorities.

Time and again (right from 25th of may to 4th of may )i have brought to your notice that you were suppose to send me a physical copy of the product as well as you should have mailed me the copy...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Shop Cj Network — Return the product

 jackvenom on May 3, 2016
I have purchase swipe tab 3D product from shop cj . But that was in heating and camera was not and 3D glass looking scratch condition. I want to return the product and i need my money back, i call every time to customer care about the problem. I am very disappointing from your service. You don't give me properly response. Plz give my refund earlier otherwise... I request you. I hope you give me response earlier......
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop Cj Network — Pathetic service - very worst - approaching consumer forum & media for the defective piece received

 Ganesh Lingam on May 3, 2016
Myself ganesh lingam details given below, mentally stressed, going through agony for the worst & pathetic service offered by shopcj.

This is the worst ever on-line company ever seen, i would request none of the customer should buy any product from shopcj.

I had ordered "smart tab" on dated 14.04.2016, this was received under defective condition with lots of scratch in the screen also the piece has hand marks with dust which i had wiped with dry cloth.
O charging the said tab, the images was dulish nothing can been seen in screen,
I tried...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop Cj Network — Non receipt of Invoice

 Prerna Jagasia on May 3, 2016
I had placed an order for SWIPE Tab on 25th April, 2016, (order no. 20160425080865) order received on 27th April, 2016. The purpose for which the tab was purchased has not solved as the particular app does not get installed in it. I want a DOA form from the dealer to replace the product for which the Invoice is necessary. I have requested the company to provide me with the Invoice copy in the mail . The company has not even provided me a physical copy of the Invoice. I have been continuously calling up shop CJ from Friday i.e. 29th April, 2016 to please send me a soft copy of the Invoice . Today...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Shop Cj Network — My refund not sent to me

 Vaibhavi parikh on May 2, 2016
I have purchase jwellary product from shop cj . But that was in dameged condition. I returned that product on 25th Feb. But you don't send me my refund. I am very dissapointed from your service. You don't give me properly response. Plz give my refund earlier otherwise I complait a case against shopcj. My phone no. 8758393206 plz give my refund earlier. I request you. I hope you give me responce earlier....
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

ShopCJ — Fraud company - defective piece required

 Ganesh Lingam on May 2, 2016
This is pertaining to the defective product received from your end.

Details as furnished below.

Bill number - 201604140003.
Dated - 14/04/2016.
Order number - 20160413085773
Doct number - 4208008791.

The above furnished details are of my booking of product smart calling tab, which on receipt found heavy scratch on screen, also the the screen images are very negligible, its contrast are too low which are not visible, i tried to adjust the contrast, but seems to be not changing, also i had finger prints on the mobile which were clearly...
Complaint comments  Read comments Complaint category Mobile Handsets

Shop Cj Network — Prestige juicer mixer grinder

 Manikya Kataria on May 2, 2016
Hello...
My resisted mobile number is 8860816474.
Registered Mobile no.8860816474
i received a prestige juicer mixer grinder Shop cj se on 18/04/2016 approx time 5:30. us product ko electric plug karne par bhi uski moter work nhi kr rahi thi. that's why on 19/4/2016 main sgop cj main complain karwai for the exchange of product after 5 days muje 1new product receive hua jese main courier man ke samne hi open kia or electric plug kia but woh bhi working condition may nahi tha. main ussi time shop cj par call kia or executive ke kehne par hi main woh product wapas return kar dia....
Complaint comments  Read comments [1]Complaint category Appliances

Shop CJ — 2 in 1 slim and beauty fitness massager

 Sagar Bambhania on May 2, 2016
I had ordered 2 in 1 slim and beauty fitness massager from shop cj from tv.The number on which i placed the order is 1860-266-5001.The order number of the product is 20160422073659.I placed that order on april 22 from my mobile phone.On april 25 i get my product at 1:00pm.I checked it and it doesn't worked so i called on the same number for the complaint regarding it but they give me another number of the head branch of company in mumbai so i called on that number and they told me to inform shopcj that it's a defective product and they will help further.Afterwards i called them many times they asks...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop Cj Network — Wrong product delivered

 Azma Parveen on May 1, 2016
Hi, I am mailing this complaint after not getting any response from shop Cj they actually delivered a wrong product for which I paid 2200rs and when I called their customer service centre they just every time tell me that it's in process. They are actually fooling the customers. My order no is 20160403087727 made on 3 April 2016. Hope I get the right exchange....
Complaint comments  Read comments [1]Complaint category Home & Garden

Shop CJ — Wonderchef Nutriblend Product Delivery

 Reshma Ashar on Apr 30, 2016
I had ordered Wonderchef Nutriblend set from Shop CJ on March 24th, 2016. They delivered a damaged product on 8th April. After several complaints, the reverse pick up happened on 12th April and the shop cj team promised that the product would be delivered on 22nd April. After repeated complaint calls nor the customer service team is giving me a clarity on the product delivery status nor, they have followed up on our complaint regarding this unprofessional service. I have already paid money for this product and they are not even ready to refund the amount. My order number is same as complaint number
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

ShopCJ — Regarding refund

 Sadhana chhabra on Apr 30, 2016
Shop cj are making fool of clients. Me have order a microne tandor frm shop cj on 19th april 2016 n me have got the delivery on 22nd april n the product they deliver was damage and me have contacted them again n they replace the product on 25th april but again the product was not in working condition me again contact them to refund my money and they said within 2 days action will be taken but no action has been taken me trying to contact but they are simply giving me excuses and now the limit has been crossed. They just know how to grab money from the consumer. Me have register my complain ample...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Shop CJ — Wrong product delivered

 Azma on Apr 30, 2016
Shop Cj, My order no is ( 20160403087727) on 3aprl 2016 I placed order for joyo 84 pieces microwavable pink colour dinner set and on 11aprl 2016 I got the delivery bt to my surprise it was a steel dinner set and since then I made several calls to your customer care n they say it's in process. I paid 2200 for this n hope to receive my product my phone no is 9642651786 n mail id is azmaparveen @ yahoo.com. plz do the needful...
Complaint comments  Read comments [1]Complaint category Home & Garden

Shop Cj Network — Misguide from custmer care

 Mayur Randhir on Apr 29, 2016
Hi
Myself mayur randhir and i had online order one sonata women watch on 7. 4. 16, in this trasaction i had used my star cj point and balance amt. Rs. 102/- pay through online...
After 7-8 days when i cheched for delivery status it shows cancel-payment returned... But no payment actually...
On 18. 4. 16 i had call to shopcj customer care and they told me that your shipment is damaged in transist so pls order once again and pay balace payment rs. 102/- and your previous payment will be credit to your account within three days...
I had made a new order on 18. 4. 16,...
Complaint comments  Read comments [1]Complaint category Other

Shop CJ — Shop cj delivered damaged product

 gaurav182 on Apr 28, 2016
I have ordered diamond (Jewellery) lottery by glowria on 16 mar 2016 and got product delivery on 21 mar 2016, it was a damage item and different from what i haveseen on the television. I have raise complain on the same day. And customer care executive promised me that complaint department will call me in 48 hours, but no call came at all. Then again i called shop cj around 5 to 6 times, they says the same all the time and finally i got a call on 13 april 2016, the executive asked me all the queries and told that product will be picked from my home within 7 days and i will get call. But from that...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

ShopCJ — Order no-1251500256964/refund not received

 Divya Dubey on Apr 27, 2016
Request you to please help to get my refund amount against my order no 1251500256964. On shop cj
My order has been returned on dated 8/4/2016.
But still i did not get my refund and i am not getting postive response from your teleseles executives. No one able to tell me the exact refund policy. Always they said my senior will give you back call.
I am very disappoint with your services.
I am your customer from last 5-6 year.
But this time i have worst experience in shopping with shopcj.
Please do the needful....
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop Cj Network — Missing items not delivered for 2 months

 ashishyadav542 on Apr 27, 2016
Hi

My order no: 20160303072275 which i ordered on date:03/03/2016 had 3 missing items:
1. Item code 147828 provogue sneakers- size 9
2. Item code 155565 toreto traveller scarf
3. Item code 148905 marco wayfarer mens sunglasses.

After giving 4 complaints, numerous calls, still the items have not been delivered and its very disappointing even after waiting for almost 2 months. Please take necessary action.

This was my first time that i ordered from starcj and it was a very bad experience. It was waste of money and time. I am unsatisfied...
Complaint comments  Read comments Complaint category Online Shopping

Shop Cj Network — Refund not received

 ashok5281 on Apr 27, 2016
Dear sir,
I was cancelled my order no- 20160408084529 of lava pixel v1
mobile phone from shopcj on 9/04/16. I was done online payment 7698 by pay u money to my cradit card, payment ID-100445440, My order cancalled ago 20 days, but no any responce by shopcj & no comunication to me by shopcj. I have not recived my refund so plese give me refund amount to deposit to my bank A/C....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Shop CJ — Glowria imitation jewellery

 Sudesh_Pawar on Apr 26, 2016
Product faulty need refund
I had ordered rumaani jewellery by glowria on 14-apr-16 as per ord no. 20160414077383. The same was delivered on 20-apr-16.
However, the set delivered had one chain missing and one bangle damaged.
Complaint of the same was given on 20-apr-16. Till 25-apr-16 no one came to pickup the same and on 26-apr-16 pickup person came with wrong order number. As i required the product to gift someone by 27-apr-16, it is not of use for me even if it is taken for replacement by shop cj.
The call centers of shop cj are ridiculous in taking complaints.
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Shop Cj Network — Product not received

 senthilkumar6565 on Apr 26, 2016
Order No 2016-03-12-097173
Docket No 1251500238574
Pay Mode OnlinePayment
Invoice Amount Rs. 999.0
Address (near DRJ Hospital)54, canal road, Orchid Springs Flat.No.109, Maple block Korattur, chennai- 76 . TIRUVALLUR TAMIL NADU (600076)
Item name Quantity
5 in 1 Skin Relief Massager (AID) 1
VLCC 4 in 1 Jewel Facial Combo Kit

I have ordered the product on 12th of march, so far i have not recieved the product. on 17th march i recieved stating an apology for the delay & i had been told it will be delivered within 4 days.on 6th...
Complaint comments  Read comments [1]Complaint category Health & Beauty

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