SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Customer satisfaction rating: 32%
Submit a Complaint

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai City District
India - 400007

Customer Care Phone Numbers and Contacts


Formerly known as STAR CJ Network India Private Limited​.​

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network related photos (179)

Complaints with pictures are more trusted and informative    View all

SHOP CJ Network Customer Care related pictures (179)

SHOP CJ Network Complaints & Reviews

Sort by:

Shop CJ Network — Regarding non delivery of some product

 deepshikha midha on Oct 27, 2016
I ordered vlcc all in one facial kit on 19 oct 2016. I received my product but they did not deliver two free product that they were offering. When an made a complain then they promised me to deliver now they are asking for order screenshot. Now when i am logging to my account it does not show my past order history what is this,. Your service is very bad if i will not get my product i will complain to consumer court...
Complaint comments  Read comments [1]Complaint category Cosmetics

Shop CJ Network — My order no. 20161012090856

 miss matpal on Oct 26, 2016
I have order a four burner sunflam gas stove from on 11 oct'2016 and i have received it on next day (12 oct'16) but the order is damage so i complaint for it on the same day and they asked me to call back but didnt did call back, when i called again on next day (13 oct'16) they again asked me to call back because they need to confirm it but again they didnt and then i called again on 14 oct'16, then executive confirmed me that the order has been cancelled and i'll get my money back in 7 days...
And from 14 oct'2016 to till date, i am continue calling on there customer care no....
Complaint comments  Read comments Complaint category Appliances

Shop CJ Network — Replacement/exchange of order no. 20161018095429

 Om Parkash Mehta on Oct 26, 2016
I had ordered a set of 3 trousers which was booked vide order no. 20161018095429. The size of 32 vest is not fit for me hence I requested for exchange/replacement with the size of 34 vest on 24th Oct. 2016. But no information has been received till date though two days has elapsed. Kindly confirm the same as the replacement is being done or not?

Thanking you

with regards....
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Refunds not received

 pritu sinha on Oct 24, 2016
Dear Sir
As per given date material return but refund not received after 15 days but comment is 7 to 10 days. From shop CJ. Order no - 20161009085011. Date of refund amount 22/10/2016 but till date amount not refund. Wearing for your assistance. Material received damage so I was return material same day. If any clarification required please contact on below maintain number or give me a mail.

Pritu Sinha
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Product faulty

 Bharatbute on Oct 24, 2016
Sir I have received karbon l 50 smartphone from shop cj on dt 22/10/2016 but during use like brousing calling phone heat on upper side near camera. I visit to Karbonn care but they told me problem is of mother board and take two to three months . best way you request to shop cj to exchange mobile. Sir I humble request to you please give me exchange or refund of said product as early as possible....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop CJ Network — Rangoli rajasthan bedsheets order no 20161011103096 docket no 403550669

 Ravindra Kumar Maley on Oct 23, 2016
Dear team
I had purchased above product and not satisfied with the ook and feel of the bedsheets multiple times called to call centre it is mentioned as toll free but i m being charged rs 2 per min and was waiting for call centre staff to respondnd by back end team for more than 15 min one and 7 min in other call no response dtd 23.10.2016

No proper response from the call centre and as per policy i have requested for refund of amount as i'm not satisfied with the product
Request to look in to the same and help me out with refund of amount as the way they are advertising...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Cancellation of order : 2016-10-16103190

 Chandrakant vandana on Oct 22, 2016
A order for XOLO Mobile have been placed from our end on 17/04/2016 by through your toll free number 1800 500 1860 & want to cancel the same, as it was promised that it will be delivered before 19/10/2016.
I received message from you on 21/10/2016 that the delivery of mobile is delayed for more four days.
I am sorry to say that I had plan to gift this mobile to my wife on her birthday on 21/10/2016.
Please take the necessary action & do the needfulfor cancellation of this order from your end as on urgent basis.

ORDER No. : 2016-10-16103190
Docket No :...
Complaint comments  Read comments Complaint category Mobile Handsets

ShopCJ — Want Refund back

 Dhirender Mamgain on Oct 22, 2016
Hello, On 18 October i had booked a mobile phone Samsung Z2, i saw that addd in T.V, that they are offering the handset in Rs.4740. with Jio sim . I ordered that phone on that day at night approx 7-8 pm. I got mobile phone yesterday and there was no jio sim, , y r u not providing the proper thing to your customer
Details about teh handset :
Bill No.U00000116925
Docket No. 600061171
Order No. 20161018093766
Date of booked : 18-10-16, but you written date 20-10-16 on bill
Date of receiving the handset : 21-10-16
Item code: 189373
Name of handset...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop CJ Network — Mobile not functioning properly

 Vivekanandan.C. on Oct 20, 2016
I have purchased one spice mobile through shop cj at a cost of rs.3999/-. Bill no.201610121975, dated 12.10.2016. I have already register a complaint about missing part on delivery. The mobile is not functioning properly. I have already informed about this to your toll no. And they have given one no. 01203986730 for service information. But the this number is not available at any time and also stated that not in use. I want to return the above mobile. Please register my complaint and do the needful at the earliest to return the cash.
Vivekanandan. C....
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — Spice mobile touch not working

 Mani Muthu. K on Oct 19, 2016
We bought spice and the touch panel not working properly. So my wife complaint from her number as well my mobile number also for the same problem. But they will take complaint as below two complaints for the same problem. But one complaint number the will agree to revoke the mobile and remit the money. But another one complaint advice to talk to spice customers. We already talk to concern persons. Please take one complaint which one near to getting closed state and get back the mobile and remit the money to us.

complaint #1) 20160822068657
complaint #2) 20160818105806...
Complaint comments  Read comments Complaint category Computer Software

Shop CJ Network — Wrong product delivered 20161009093222

 Saurabh Middha on Oct 19, 2016
Dear sir/madam,

I ordered one sunflame cooktop which i received today and after checking the model number which i ordered and which i received is not same.
Please see below product no. Which i received and which i order from shopcj site.

My order number: 20161009093222
Ordered product model name: sunflame crystal plus 3b bk a/i

Received product model name: sunflame pearl 3b bk

Please check and let me know if you can change the product, otherwise please cancel the order and arrange a pickup for return back the product.
Complaint comments  Read comments Complaint category Appliances

Shop CJ Network — Did not deliver replacement after 3 months even

 aanya soni on Oct 19, 2016
Almost three months before I have purchased 5 Rajasthani kurthis valuse of Rs. 1100. set with size S, I asked for replacement with size M, after 2 month one guy came and collected Size S Kurtis, and said with in 5 days I will get Size M one, now 1 month has done, I did not receive anything and all the executive of Shop CJ are giving me fake promise and keeping me hold for longer and disconnecting my calls, I am completely fed up with these guys, want my Money back. Please help me with this issue....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Fashion jewellery

 Smrithi barge on Oct 19, 2016
Product quality is very very very poor. On TV d product shown was made of stones but actual product delivered is very bad no stones. On TV d lure us by telling that it's a perfect gifting option but cannot gift d product because of d poor quality. Nor can use waste of money. D chain given is in yellow gold finish whereas d pendant n earrings r dull n not in yellow gold as d chain so it's a total mismatch of d chain n cj says that r they have return policy but now when I want to return d product because I am not happy with d product quality. They refuse to take d product back....
Complaint comments  Read comments Complaint category Jewelry & Watches

Shop CJ Network — Oven toaster griller, microwave oven

 Mohammed Khaseem on Oct 18, 2016
Order no : 20161014105468
Order no : 20161014105509

On Oct-14-2016 I have ordered for the microwave oven. There was some misunderstanding from my end and the customercare executive end, that i have ordered and i clearly mentioned that I want to order for microwave oven, which is broadcasting on TV. But the executive did not corrected me that it is not a microwave oven it is a OTG oven.

Actually I haven't seen advertisement, but on my aunty words I ordered it. she was not aware about the difference in OTG and Microwave. she said it is a microwave oven and i mentioned...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shop CJ Network — Printed bed, sheet blanket

 gajanan harad on Oct 17, 2016
My self Gajanan Ragho Harad. Some days before, I purchased a printed badsheet, blanket, by online of Rs.3248.
below I give you a details of invoice,
Bill No. 201610140004,
Date of invoice printed: 14.10.2016,
Order no. 20161013109596.
Docket no. 42681437562.
All details are share with you to easily find out our transaction.
We want to return this product, because the quality is not better and rate is also reason of this. If you take the high rate then you are liable to give good quality of product.
Please take return your product and refund...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Poor quality - wonderchef combo -

 bsrir36 on Oct 16, 2016
I purchased one set of wonder chef combo (Yellow coloured - 4 pc cookware containing one tawa, lid, one pan, and one frying pan with 2 spatula) costing rs.1590 + delivery charges on 14.08.2016.

However, the product is not upto the mark. Non-stick - whenever you try to dosa/chilla it ways sticks. Traditional iron tawa is far far better and safe. As regards quality of metal used - poor. Looks shabby after few uses. You cannot even use scotch brite to make it shine. Only thing good about is the transparent lid. Otherwise an useless product. Experiences to prepare oil free khana with...
Complaint comments  Read comments [2]Complaint category Appliances

Shop CJ Network — Xolo era x

 Parmmjit singh on Oct 15, 2016
Maine shop cj se xolo era x mobile set khreeda. Jab maine poder diya tha tab to yeh log badi meethi tarha se baat kar rahe the. Mujhe kaha gaya ke agar mobile mein koi problem hui to yeh 7 dino ke ander ya to product replace karengay ya payment wapis karengay. Mobile aane ke baad usmein do problems aayen. Ek to touch sahi nahi kaam kar raha tha aor baar dabane ke baad kaam karta hai. Doosra problem callers ki awaz bohat hi kamm aa rahi thee. Maine complaint ki to aapka behave acha nahi laga. Mujhe aap logon ne xolo ka no customer care no diya jo ke out of service aa raha hai. Aapke yahan kai baar...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Shop CJ Network — Non pick of Product for which return request raised and no information about refund of money

 sejalsingh on Oct 14, 2016
I have recently placed order for One Blanc bed protector, which got delivered and it has size issue. I raised return and refund request on 9th Oct 2016 but till not it has not been picked up, and no information regarding refund of amount.
can your team please be active and please arrange for reverse pick up of product.
also please arrange for refund of my money....
Complaint comments  Read comments [2]Complaint category Furniture

Shop CJ Network — Timbre PO4 jeggings

 Payal Narmeti on Oct 14, 2016
Complain Regarding order no. 20160809088691i.e. Timbre PO4 jeggings which i have ordered in August 9th. the product i received was damage and i call the Shop cj to return the product and process refund. But 2 months have passed, no one came to take back the product.I called more than 50 times. Always i get the same answer that they will collect it in 10-12 days and process my refund. i waited for enough time, now i have registered complain against them in consumer forum. Last time i m telling to take away the product and return my money back or else labour court will handle the matter....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ — Fake product (mobile phone)

 Vermasvss on Oct 13, 2016
Shop cj send me a fake mobile phone. when the showing feature of mobile the said this is a 4g mobile phone (intex cloud 4g smart) but when ever i try to use 4g network such as airtel, vodafone, jio
But net is not running properly or when i saw this phone to shop kepper the told me this phone is fake or copy of intex phone it is not 4g phone. i also saw this phone to serves center the also tell this is not 4g phone it copy of phone...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Recently Discussed

(1 hours 9 minutes ago)
ARHT Global
Money not refunded by arht
(1 hours 51 minutes ago)
Damaged parts (hard disk+screen panel+keyboard) need to be replaced
(2 hours 26 minutes ago)
Thee zorba international, noida
Fake commitments
(3 hours 21 minutes ago)
Financial Instrument Lease servies limited
Financial Instrument BG, SBLC, MTN Specifically For Lease
(3 hours 21 minutes ago)
HSBC / Personal Loan
HSBC CEO Ms. Naina Lal Kidwai negotiates for an amicable settlement

Featured Complaints