SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Customer satisfaction rating: 30%
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1366
COMPLAINTS

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

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Address
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts


Mobile:
Mobile:
79
50

Description
Formerly known as STAR CJ Network India Private Limited​.​

Customer satisfaction rating
30%
Complaints
1366
Pending
1137
Resolved
172
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network related photos (174)

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SHOP CJ Network Customer Care related pictures (174)

SHOP CJ Network Complaints & Reviews

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Shop CJ Network — Worst customer experience i ever had!!!

 Kashish Khetarpaul on Sep 30, 2016
This Is the first time I am experiencing such disappointment being a customer for STAR CJ. It is absolutely fake!! Truly money oriented!!
I ordered a VLCC Facial kit on 3rd August 2016, and it was delivered on 5th September 2016. I was not satisfied with the quality of the product so I decided to return it back on next day i.e. 6 September 2016. I made a return request after which they gave us a time of 7-10 days for the return to made!!!(ABLOLUTELY FOOLING ITS CUSTOMERS). I talked to the higher happen. During this period, I called them so many times and they assured me the pickup as soon...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Pathetic Service And Support Regarding

 Shazeb Aries on Sep 30, 2016
I Have Taken A Induction Gas Stove And Its Not Working Fine So I Have Called Customer Care They Are Not Responding Properly And Providing Wrong Numbers To Contact That Is 8022277440.Kindly Get The Issue Resolved On Top Priority Otherwise I Will Do Case In Consumer Court. My Contact Number Is 9554566622, Kindly Contact Me And Do It Today Positively. i am now getting frustated of this kind of service and not been able to understand what the hell is going....
Complaint comments  Read comments Complaint category Appliances

Shop CJ Network — Payment issue

 Jalaj Saxena on Sep 29, 2016
You had claim payment of rs 1098 with I'd no 624020344676 on dt 27/8/16 but not booked my order and till date I had not received same in my A/C. I had also complain telephonically twice on 10 sep ( 16.11 minute and 24.14 minute) but not resolved by you. After that I had put a mail to respond@shopcj.com on dt 21 sep but it's bounce.
Kindly return my amount asap otherwise I will go with consumer forum....
Complaint comments  Read comments Complaint category Credit Cards

Shop CJ Network — Phone Charging Problem (Micromax Canvas+ A315

 Hserus on Sep 29, 2016
I had purchased new micromax mobile phone, on 24 Sep 2016 (online through shopcj)
Order no: 20160924093238
Bill no: 201609250032

New Phone charging very slow (after 4-6 hrs of charging it shows 20-25% charged).

During order booking, executive person had told me if any problem comes same can be replaced back.

But when i called up again, they said take it to the authorised service centre (for problem).

I don't understand if shopcj are not able to replace the mobile phone, then why they are advertising and selling products online....
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — Escalation regarding order id : 2016-09-18-064709

 mr.trilok on Sep 29, 2016
Hello shopcj team,

I have order a mobile on 18-sep-2016 and order id : 2016-09-18-064709
Till now i do not have any status update, 11 day already over.

Whether you refund amount or deliver order asap.

I trust you can understand, what is the meaning of social media in current era. Shopcj will leave all customer soon.

Please take immediate action and deliver product asap.

Thanks,
Trilok...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop CJ Network — Return of sunflame burner

 maria arsiwala on Sep 28, 2016
I. Maria arsiwala had ordered a sunflame 4 burner cook top from shopcj. Before ordering i had confirmed with your customer care executive about the auto ignition feature... He said it was auto ignition and hence i placed an order.. Product got delivered on 29th august n on checking it i found that it was not auto ignition... So i placed a return complaint on 30th august...
Since then i have called 'n' number of times.. I have repeatedly explained my problem 10 times but no feedback... Not a single call from your side and no product pickup yet... It's really irritating n disappointing to call...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop CJ Network — Money not yet refund

 Amitas77 on Sep 28, 2016
Purchased 10 Bed sheets from Shop Cj on 21.08.2016.
Same was delivered but the bedsheets shown in advertisement and actuals were different. there where lots of repetition on prints. there was total mismatch between advertisement shown on TV and actual product delivered.
This really pathetic to have such delivery from renowned brand shop cj.
same was placed for return on 28.08.2016.
but till date after a month we are unable to receive money back.
shop cj is a fraud company. it is using customers money from last one month. there is no proper response to our calls....
Complaint comments  Read comments Complaint category Products & Services

Shop CJ Network — Payment Done Order not placed

 Kamna Pamnani on Sep 27, 2016
24th Sep 2016 I placed an order for VLCC 20pcs facial kit of Rs. 999 + Delivery charges. I applied the Discount voucher OFFER10, so that the final order amount was Rs. 998. I opted for online payment through MOBIKWIK from my mobile. The payment of Rs. 998 has been deducted from my Account & the Transaction Ref. No. is 20160924082258. But I didn't receive the SHOP CJ Order no. I have attached the screen shot of the payment done to SHOP CJ.

I hope you look into the matter and get it resolved as early as possible.

Thanks,
Kamna Pamnani...
Complaint comments  Read comments Complaint category Cosmetics

Shop CJ Network — Spice mobile model-FLO 6150

 Jitendrabbsr2 on Sep 27, 2016
Dear Sir/Madam,
I have purchased a spice mobile Model No-flo 6150 on online purchase through shopcj.I have booked on 18.9.16.It was delivered on 22.9.16.When I have recharge net pack on 24.9.16, the net was not open in the cell.I have contacted in service centre.they have received the mobile from me.today when I have gone to the service center micronix services pvt.ltd., they told that the mobile sent to kolkata and it will take time of 1 month to repair/exchange.

Sir, I have purchase the cell by looking its feature, Facility which shown in the ad of shopcj in a exciting mood.Unfortunately...
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — Still not get freebies

 narendar1980 on Sep 27, 2016
Hi People,

This is with ref said above i placed order in shop cj through their rep online
from my hdfc bank creadit card and my invoice no is: 201509240690 is in the
name of shweta. i placed a order which is microwave and thay suppose to give me 1 wonderchef kitchen set, one chopper, one bag, and one lunch box with that but i only got wonderchef kitchen set, bag and chopper still the lunch box is
missing, i called them again and again but thay said that thay deilever that in punjab. i want to tell them that i m from delhi than how thay deliver that stuff in...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Missing items and with defected one.

 swamy1990 on Sep 27, 2016
Hi, 3 weeks back i ordered 2 i kall k55 mobiles which is cost of rs.1233 (Including shipping rs.99). They shipped after 1 week. I paid rs.1233 at the shipping time. I got only 1 product out of 2 products. I complained about this, when i was opened. They responded well and return my product within 2 days. But i didn't get the missing product till now. After 1 week again i complained 4 times day after day they didn't respond well. I complained 1 more issue to remaining item. That is mobile mic is not working. Whenever i am calling they receiving and simply put it on hold. Kindly ship my product as...
Complaint comments  Read comments Complaint category Mobile Service Providers

Shop CJ Network — Damage product received

 vinod sethia jain on Sep 29, 2016
Dear sir,

i have purchases eveready roti maker from shop cj on dated 9-11-2016 my order no.2016-09-11-061728 but i have received damaged product from shop cj and i lodge complaint by phone but still my product not yet replace. it seems the chopcj not interested to resolve my complaint .

kindly do the needful.

thanks

regards

vinod sethia...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shop CJ Network — Service centre at shakarpur delhi

 kumtarun2000 on Sep 27, 2016
Sir, maine apke yaha se ek mobile purchase kiya jiske bare m bataya ki battery back up bahut achha or scrach bhi nahi hoga, per ek hafte main hi battery back up kuch nahi raha or scratch to bahut ho gaye hain, apki service centre ki book m ek address mila jo shakarpur ka h, no. Hey 9540614600, usko landline se milaya to kaat diya baar baar, or mobile se milaya to utha liya, jab maine pucha ki land land se kyon nahi pick kiya to keh raha tha k main land line pick hi nahi karta, or phir mera phone bhi kaat diya, phir dobara mila raha hu to utha nahi raha, bataiye kya yahi service hey apki, defective...
Complaint comments  Read comments Complaint category Mobile Service Providers

Shop CJ Network — Complaining about smartab x3+3g calling tablet

 gupta rajat on Sep 27, 2016
On 29 july 2016 i browsed the internet to look at calling tablet. I decided to buy a smatab x3+3g calling tablet because your online sales assistant informed me, incorrectly, it would be reliable.
When i tried to operate my new tablet at home it did not work. When you switch on the tablet all that appears on the screen is a message saying: “reboot the system” the instructions manual is totally unhelpful on this point.
I phoned your website contact to ask for assistance early this morning, and again at intervals, throughput the day, but i only got a recorded message
I should...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Shop CJ Network — Wrongly delivery of items.

 abhinandan swarnkar on Sep 26, 2016
Kind attention is invited to my order no. 20160815118176 dtd 16.08.2016 for purchase of 4 burner gas stove (Sunflame make) for rs. 4298/- (Rs. Four thousand two hundred & ninety eight only) including shipping charges.

In this connection it is to inform you that the above item was delivered to me on 19.08.2016. As i was going to my native place to see my ailing mother at jhansi i couldn’t opened the item. I returned on 09.09.2016.

When i opened the cartoon i was shocked to see that the bill no. 201608164793 dtd. 16.08.2016 was made in favor of sunflame glass top but...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Rajasthani kurtas

 ಹನಸೋಗೆ ವಸಂತ ರಾಮ್ ಪ್ರಸಾದ್ on Sep 26, 2016
Order Number 20160827071935
Rajastani Kurtha's

Has been ordered and delivered on 01.09.2016 but we have received different sizes what we have ordered is not received t. Hence we intimated and complained to your people over phone to exchange the product with in the half an hour of received product.

Even after complaining so many times your people, Your people are responded to before 15days back that they will agreed to send "XXL size Leggings " and receive the Kurthas before 19.09.2016 but still not done it. Hence we are re-complaining this. So kindly do the...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

ShopCJ.com — Neither give money back nor replace defective piece.

 Geeta R on Sep 25, 2016
Sir
I ordered intex aqua twist mob from shop cj on 17sep. I got it on 21sep. But that pice was defected. Speakers not works. I complain on 23sep . but shop cj do nothing. They give me cervise center no which not work. Before order shop cj said that if there any defect they replace or give money back as I want. But don't do. Ship cj said first I have to go at cervise center compalsuary .after that they decided to replace it or not. But shop cj cheated. Don't do as they say.
Solve my problem.
Send your person to take this defected pic n give my money back.
Do as u say....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop CJ Network — Bed sheets - superspun vivero - 3 double bed sheets

 Gunjan Chaku on Sep 24, 2016
We had placed an order for 3 bedsheets on the 3rd september and received it on 6th september. Dissatisfied with the product we called up shop cj for the package to be returned. Till date there has not been any action taken by them. Even after repeated complaints on their number. The pick up has not been arranged. Kindly arrange for immediate pickup so that refund can be initiated.
Order no.20160903070729,
Docket no. 42531600322

Regards,
Kiran,
9999877592...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Refund not received for the order no 20160713071225

 malav1984 on Sep 23, 2016
To,

The manager /ceo/ m. d./ customer care deptt. / refund department
(sweta, shiziya, shridhar... etc)
Shop cj network
India

From
Malav p shah

B/12 shree revadiyadham duplex,
Near natibha nagar -2,
New vip road - vadodara -390022

Hello sir,

This is to bring your kind attention that i purchased 4 jeggins on 130716. the same was received immediately. however it was not comfortable in size to my wife and so on the same day of the receipt i called to shopcj customer care department...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — To stop the promotional messages from shop cj (star cj)

 rahulgsanghvi@gmail.com on Sep 23, 2016
Star CJ please unsubscribe my mobile nos 9833676808 respectively from your records for promotional messages I have given 'N' no of request for the same at your customer care centre since almost 2 years now but I am sad to inform that it I keep getting the promotional messages almost every day
I kindly request you to kindly do the needful at the earliest & expect my query is resolved this time.

Thanking you,
Regards,
Rahul Sanghvi...
Complaint comments  Read comments Complaint category Electronics & Appliances

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