SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Customer satisfaction rating: 30%
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1356
COMPLAINTS

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

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Address
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts


Mobile:
Mobile:
78
50

Description
Formerly known as STAR CJ Network India Private Limited​.​

Customer satisfaction rating
30%
Complaints
1356
Pending
1135
Resolved
166
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network related photos (170)

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SHOP CJ Network Customer Care related pictures (170)

SHOP CJ Network Complaints & Reviews

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Shop CJ Network — Spice mobile model-FLO 6150

 Jitendrabbsr2 on Sep 27, 2016
Dear Sir/Madam,
I have purchased a spice mobile Model No-flo 6150 on online purchase through shopcj.I have booked on 18.9.16.It was delivered on 22.9.16.When I have recharge net pack on 24.9.16, the net was not open in the cell.I have contacted in service centre.they have received the mobile from me.today when I have gone to the service center micronix services pvt.ltd., they told that the mobile sent to kolkata and it will take time of 1 month to repair/exchange.

Sir, I have purchase the cell by looking its feature, Facility which shown in the ad of shopcj in a exciting mood.Unfortunately...
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — Still not get freebies

 narendar1980 on Sep 27, 2016
Hi People,

This is with ref said above i placed order in shop cj through their rep online
from my hdfc bank creadit card and my invoice no is: 201509240690 is in the
name of shweta. i placed a order which is microwave and thay suppose to give me 1 wonderchef kitchen set, one chopper, one bag, and one lunch box with that but i only got wonderchef kitchen set, bag and chopper still the lunch box is
missing, i called them again and again but thay said that thay deilever that in punjab. i want to tell them that i m from delhi than how thay deliver that stuff in...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Missing items and with defected one.

 swamy1990 on Sep 27, 2016
Hi, 3 weeks back i ordered 2 i kall k55 mobiles which is cost of rs.1233 (Including shipping rs.99). They shipped after 1 week. I paid rs.1233 at the shipping time. I got only 1 product out of 2 products. I complained about this, when i was opened. They responded well and return my product within 2 days. But i didn't get the missing product till now. After 1 week again i complained 4 times day after day they didn't respond well. I complained 1 more issue to remaining item. That is mobile mic is not working. Whenever i am calling they receiving and simply put it on hold. Kindly ship my product as...
Complaint comments  Read comments Complaint category Mobile Service Providers

Shop CJ Network — Service centre at shakarpur delhi

 kumtarun2000 on Sep 27, 2016
Sir, maine apke yaha se ek mobile purchase kiya jiske bare m bataya ki battery back up bahut achha or scrach bhi nahi hoga, per ek hafte main hi battery back up kuch nahi raha or scratch to bahut ho gaye hain, apki service centre ki book m ek address mila jo shakarpur ka h, no. Hey 9540614600, usko landline se milaya to kaat diya baar baar, or mobile se milaya to utha liya, jab maine pucha ki land land se kyon nahi pick kiya to keh raha tha k main land line pick hi nahi karta, or phir mera phone bhi kaat diya, phir dobara mila raha hu to utha nahi raha, bataiye kya yahi service hey apki, defective...
Complaint comments  Read comments Complaint category Mobile Service Providers

Shop CJ Network — Complaining about smartab x3+3g calling tablet

 gupta rajat on Sep 27, 2016
On 29 july 2016 i browsed the internet to look at calling tablet. I decided to buy a smatab x3+3g calling tablet because your online sales assistant informed me, incorrectly, it would be reliable.
When i tried to operate my new tablet at home it did not work. When you switch on the tablet all that appears on the screen is a message saying: “reboot the system” the instructions manual is totally unhelpful on this point.
I phoned your website contact to ask for assistance early this morning, and again at intervals, throughput the day, but i only got a recorded message
I should...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Shop CJ Network — Wrongly delivery of items.

 abhinandan swarnkar on Sep 26, 2016
Kind attention is invited to my order no. 20160815118176 dtd 16.08.2016 for purchase of 4 burner gas stove (Sunflame make) for rs. 4298/- (Rs. Four thousand two hundred & ninety eight only) including shipping charges.

In this connection it is to inform you that the above item was delivered to me on 19.08.2016. As i was going to my native place to see my ailing mother at jhansi i couldn’t opened the item. I returned on 09.09.2016.

When i opened the cartoon i was shocked to see that the bill no. 201608164793 dtd. 16.08.2016 was made in favor of sunflame glass top but...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Rajastani Kurtha's

 ಹನಸೋಗೆ ವಸಂತ ರಾಮ್ ಪ್ರಸಾದ್ on Sep 26, 2016
Order Number 20160827071935
Rajastani Kurtha's

Has been ordered and delivered on 01.09.2016 but we have received different sizes what we have ordered is not received t. Hence we intimated and complained to your people over phone to exchange the product with in the half an hour of received product.

Even after complaining so many times your people, Your people are responded to before 15days back that they will agreed to send "XXL size Leggings " and receive the Kurthas before 19.09.2016 but still not done it. Hence we are re-complaining this. So kindly do the...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

ShopCJ.com — Neighter give money back nor replace defected pice.

 Geeta R on Sep 25, 2016
Sir
I ordered intex aqua twist mob from shop cj on 17sep. I got it on 21sep. But that pice was defected. Speakers not works. I complain on 23sep . but shop cj do nothing. They give me cervise center no which not work. Before order shop cj said that if there any defect they replace or give money back as I want. But don't do. Ship cj said first I have to go at cervise center compalsuary .after that they decided to replace it or not. But shop cj cheated. Don't do as they say.
Solve my problem.
Send your person to take this defected pic n give my money back.
Do as u say....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop CJ Network — Bedsheets- Superspun vivero- 3 double bedsheets

 Gunjan Chaku on Sep 24, 2016
We had placed an order for 3 bedsheets on the 3rd September and received it on 6th September. Dissatisfied with the product we called up shop CJ for the package to be returned. Till date there has not been any action taken by them. Even after repeated complaints on their number. The pick up has not been arranged. Kindly arrange for immediate pickup so that refund can be initiated.
Order no.20160903070729,
Docket no. 42531600322

Regards,
Kiran,
9999877592...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Refund Not received for the order No 20160713071225

 malav1984 on Sep 23, 2016
To,

The Manager /CEO/ M.D./ Customer Care Deptt. / Refund Department
(Sweta, Shiziya, Shridhar ...etc)
Shop CJ Network
India

From
Malav P Shah

B/12 Shree Revadiyadham Duplex,
Near Natibha Nagar -2,
New VIP Road - Vadodara -390022

Hello Sir,

This is to bring your kind attention that I purchased 4 jeggins on 130716 . The same was received immediately. However it was not comfortable in size to my wife and so on the same day of the receipt I called to SHOPCJ customer care department...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — To stop the promotional messages from Shop CJ (Star CJ)

 rahulgsanghvi@gmail.com on Sep 23, 2016
Star CJ please unsubscribe my mobile nos 9833676808 respectively from your records for promotional messages I have given 'N' no of request for the same at your customer care centre since almost 2 years now but I am sad to inform that it I keep getting the promotional messages almost every day
I kindly request you to kindly do the needful at the earliest & expect my query is resolved this time.

Thanking you,
Regards,
Rahul Sanghvi...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shop CJ Network — Wrong size of apparel delivered and now not refunding the money

 Parul Kant on Sep 22, 2016
To,

The CEO/ M.D./ Customer Care Deptt. Head,

Shop CJ Network
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

From
Parul Kant, Advocate

44, Purana Quila,
Lucknow-226001

Sir,

I am giving you this notice as under:-

1. That on 20.08.2016, vide order no. 20160820078199, I had purchased a combo of 5 Rajasthani Kurta (product name- Rangilo Rajasthan PO5 Kurta Kasturi...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Payment Done but Order not placed [Resolved]

 Kamna Pamnani on Sep 22, 2016
21st Sep 2016 around 12:05 am I placed a order for VLCC 20pcs facial kit of Rs. 999 + Delivery charges. I applied the Discount voucher OFFER10, so that the final order amount was Rs. 998. I opted for online payment through MOBIKWIK from my mobile. The payment of Rs. 998 has been deducted from my Account & the Transaction Ref. No. is 20160921081716. But i didn't received the SHOP CJ Order no. I have attached the screen shot of the payment done to SHOP CJ...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — About mobile replacement due to touch problem

 pawansinglaa on Sep 21, 2016
R/Sir
With due respect, I want to inform you that the touch screen of the phone is out of order from the very first day. I have called many times in customer care but they did not provide any satisfactory service. Please take necessary action as soon as possible and replace my phone or return my hard earned money.

Yours faithfully
Pawan Singla
+91-8053-687-853...
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — Yesterday I have received New LAVA A-68 & I am facing internet connectvity (3G) probelm

 niranjan mokashi on Sep 21, 2016
1) Hand set packing not proper .
Found back cover open in side the box.
back camera protecting cover removed & stucked with back cover.
2) Device not supporting to 3G.
3) W/U app not getting D/L.(I have Tata docomo Sim & 3G working fine with Lenovo A369I ).
Nee your support on this.
I wish to return back this device.due spec not satisfying .

shipment Summary
Shipment Number: 42531325616 Shipper Reference 20160918063013 Current Status: Delivered Delivered on: 9/20/2016 9:21:00 PM Delivered to: Niranjan Mokashi...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop CJ Network — Article no. 185389-003 - order no.20160813086563

 anjali223344 on Sep 20, 2016
I had ordered rangilo rajisthan kurti set, i received my order on 20/08/2016 afternoon, when i checked the order i found that size was not correct so i called - up at your no.18605001850. and registered the complain regarding change of size. despite my repeated calls there is no response from your side. one month has passed neither i have received any call from your side nor you have shown any willingness to solve the problem. now i want no exchange i want my money back. you are therefore requested to refund the amount of rs. 1098 to me at the earliest....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Received stone instead of phone

 RasulAttar on Sep 20, 2016
I had order a phone from your site (karbonn titanium s205 dual sim smart phone) on 13-sept-2016 and received on 18-sept-2016. i was shocked and furious after unveiling the box, since the phone was no where to be found instead it had stones in it!
We are living in 21st century where online shopping sites and their business are growing day by day, and this is how you are growing your business?
I have ordered so many things from so many shopping sites, but never had this experience. this whole incident caused me to question on your integrity.
I am highly disappointed after receiving...
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — Ordered vlcc shape up kit

 Chawla Ritu on Sep 20, 2016
Ordered 2 shape up kits of vlcc on 31st july. After complaining on social media they delivered the product. But till today they never delivered gift on that order. Their social media person ms rupali and other employees of company has an, subhash and rest assured every time they will send in next five working days. But from the 31st july 2016 till today they never get five working days....
Complaint comments  Read comments [1]Complaint category Health & Beauty

Shop CJ — Spice xlife pro 12.7cm android mobile

 AKHTAR PARVEEN on Sep 20, 2016
I received my product spice mobile from shop cj on 3 sept 2016. On checking it, i find the mobile having internally damaged. So, on the same day i register my complaint to shop cj asking it to exchange my mobile. This matter goes continuously since one week. Finally, shop cj operator provide me a date to exchange my mobile on 19 sept 2016. So i believe that my mobile now has been changed but no this is not happen. Shop cj operator call me again asking the same thing that i am told us since from one week. So finally i call shop cj asking them that my problem has been solved or not. They said our...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop CJ Network — Damaged product received from shopcj

 Sanjiv.vr on Sep 18, 2016
Dear Sir/ Madam

With reference to the Order No. 20160815102031 Dated 15/08/16 I have purchased Electrolux Microwave worth Rs. 6589/-. But when I received the product that was in damaged condition (a dent on top of the Microwave). And I have submitted a complaint for the same on 31/08/16 to customer care. But no one call me for replacement or exchange. And I again call to the customer care & remind them on 06/09/16.
But till date they didn't pick the damaged product, they didn't gave any replacement or refund my money.
It is more than 16 days I didn't get reply from their...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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