SHOP CJ Network Customer Care

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:
+91 12 4430 6000
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18
8
+91 22 4128 6000
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13
10
Mobile:
+91 22 4321 7000
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9
6
+91 22 3307 3307
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4
3
Work days:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Formerly known as STAR CJ Network India Private Limited​.​
Satisfactory Rating
2%
Complaints
879
Responses
53
Resolved
8
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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SHOP CJ Network related photos (110)

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SHOP CJ Network Customer Care related pictures (110)

SHOP CJ Network Complaints & Reviews

Shop Cj Network — Really bad service provider.

 Tamanna Thakur on Feb 8, 2016
I ordered Gloria imitation jewelry conbo set on September 2015, As the product i got is defective so i complain for its replacement. Ur executive pick the product within 2 days of complaint but till yet i didn't get any replaced product or cash back......
Complaint comments  Read comments Complaint category Postal & Delivery Services

Shop Cj Network — 5000/- VLCC Voucher not received

 Ushasah81 on Feb 7, 2016
I bought VLCC item sone pe suhaga after viewing advertisement in TV ( program : SHOP CJ) on date : 11-12th nov .
As per advertisement, the company have promised giving a voucher worth 5000/- and day and night cream. This was never given to me even after continuously complaining and requesting . They even cut my phone or keep my phone on hold for very long ( which made my phone bill even up) .
Please find few of important details :
Company name : SHOP CJ
ORDER NO: 20151117072155
Order date : 18/11/2015...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Shop Cj Network — Return and refund complaint urgent

 jasmin shah01 on Feb 7, 2016
Hi,

I have purchased "Get Stylish by Creation Plaisir Imitation Jwellery" on 01-12-2015 for Rs 1048/-. I returned product as per their refund policy on 10-12-2015 via Expressbees (Reverse Pickup), since then I am following up on daily basis on Customer care via phone and mail. But not getting any proper response nor have received my amount yet. Kindly help to refund my amount at the earliest or else I will approach to consumer forum.

Order Details-

Customer Name- Darshana Shah
Invoice Number- CP008061
Order Date- 01/12/2015
Order...
Complaint comments  Read comments Complaint category Online Shopping

Shop Cj Network — Send dead phone at my address

 lippukumar on Feb 7, 2016
I am jaswant behra m.no. 9958496004 buy a mobile from shop cj s.no. 911436350160507 which is dead when received at home. I file complaint lot of time they provided me a DOA letter and confirmed me that they send another phone with in 10 days but from last 6 months they only confirm wait sir 5 day, wait 10 days....
Complaint comments  Read comments Complaint category Mobile Handsets

Shop Cj Network — Return of product

 Ekta A on Feb 6, 2016
I received a gift at my Mumbai address ordered by my mother from Jaipur through Shop CJ. It is a Microne Electric Tandoor. As soon as I used it the fuse of my house got out and we had to face lot of difficulties. I put it on power plug. I did not like this product hence I called on Star CJ call center on 29th-Jan-2016. They directed me to call Microne Service center who said they can not help in cancelling the order you have to call back at Shop CJ. I once again called the call center, they said you will receive a call in 48 hours. When I did not receive any call then I called again on 1st-Feb-2016,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shop Cj Network — Product picked up but not yet refunded

 Ayesha Khandakar on Feb 5, 2016
I have ordered a pink colour medium size long gown on 25 th December but I received another dress in 3XL size. After complaining many times that product has been picked up on 16 th January. Still now I didn't get any call from complaint department that how and when they will refund my money though I have called them many times. They are only giving me times that within 2days they will call me.
Do the needful to refund my money as soon as possible.
Order details- order no 20151225070374 . Cash amount payable is Rs. 748.
S. Roy 9073304303 picked up my product.
I am Ayesha...
Complaint comments  Read comments Complaint category Online Shopping

Shop Cj Network — Not giving my Refund & disconnections my calls

 anubhab chakraborty on Feb 3, 2016
I had bought a combo of t-shirts from Shop CJ but got the defect products & requested for refund. They have picked up the Product on 11 th January but still I have not received my refund or any call. Whenever I am trying to contact with them they are disconnecting my call ....
Complaint comments  Read comments Complaint category Online Shopping

Shopcj.com — Order cancel not yet refunded more than 1 month past

 Leena Lakare on Feb 3, 2016
I cancelled the order due to late delivery. Since last months i called customer care for 6 to 7 times for refund. Everyone one was saying you wil get call back from our customer executive within 48 hr but i never get a call from shopcj. I am too frustrated now i want my money back. I made a payment throgh debit card.

Providing order details
Order No:- 2015-12-24-061860
image
Ambrane P-1111 10000 mAh Power Bank - Blac... Rs 737 QTY 1
Shipping Information
leena lakare
MAHARASHTRA RATNAGIRI b-2 vaibhav vihar comple malnaka ratnagiri 415612 Mobile...
Complaint comments  Read comments Complaint category Online Shopping

Star CJ — Maharaja whiteline juicer mixer grinder

 Ujjwala Deshpande on Feb 1, 2016
I placed an order for Maharaja whiteline juicer mixer grinder vide docket no. 190738940 on 30.1.2016. I received the product on 1st Feb 2016 at about 6pm. However the product received is of low quality and when I tried to remove juicer from the motor I t could not be removed. Hence it was taken to the shop I t was informed that product is repaired one and there are scratches below the mesh. This proves that product is damaged one . This amounts to deficiency in service and fraud.You are therefore hereby called upon to replace the product. The complaint is made within 5 hours from the receipt of...
Complaint comments  Read comments Complaint category Appliances

Star CJ — Refund for damaged product

 nimishshri on Jan 30, 2016
I have ordered a beauty miracle product kit worth Rs. 1048 which I paid online. The order number was 20151222064393 on 22nd december 2015. The product I received was faulty and damaged, thus I requested return and refund. For return I have lodged request same day in night and again I lodged request 2-3 days after, when third time I lodged request then the courier person came to pick on 6th Jan 2016. I got confirmation call from Shop CJ stating that they are processing refund by either cheque or transfer to my bank account. Till today I have not received any refund nor I received any response from...
Complaint comments  Read comments [1]Complaint category Cosmetics

Star CJ — Beauty miracle

 nimish shrivastava on Jan 30, 2016
I have ordered a beauty miracle product kit worth Rs. 1048 which I paid online. The order number was 20151222064393 on 22nd december 2015. The product I received was faulty and damaged, thus I requested return and refund. For return I have lodged request same day in night and again I lodged request 2-3 days after, when third time I lodged request then the courier person came to pick on 6th Jan 2016.
I got confirmation call from Shop CJ stating that they are processing refund by either cheque or transfer to my bank account.
Till today I have not received any refund nor I received...
Complaint comments  Read comments Complaint category Cosmetics

ShopCJ — Regarding not not providing my money of returning gloria artificial jewelry [Resolved]

 manojmanju on Jan 29, 2016
I am MANJU PANDEY PURCHASED GLORIA ARTIFICIAL JEWELRY WITH
order number-20151202068632 of amount 1048 rupees with mobile number 9891011750 and address
b-173 p-3 greater noida
201306


called many time to shocj at 18605001860 at least 50 times but they will say just2-3 days wait but they are not providing my money
a person of mobile number -9990627626 have taken returned delivery and said that your money will be returned in 2-3 days .
but now he is also not responding.

I also complaint at this site http://www.consumercomplaints.in/...
Complaint comments  Read comments Complaint category Jewelry & Watches

Shop CJ — VLCC Facial Combo

 Debasish P on Jan 28, 2016
Shop CJ Order No. - 2016-01-05-064041

A defective product was delivered on 9-Jan-2016 for which I duly booked a return complaint on 10-Jan-2016. No action was taken and post that after making repetitive calls and registering still more complaints the product was finally picked up for return on 20-Jan.
I have not received a call so far for refund because the mode of payment was COD.
Even after registering multiple complaints they are not providing refund. Kindly can you pls. help is getting the refund of Rs. 1250...
Complaint comments  Read comments Complaint category Cosmetics

Shop CJ — Complaint on order no 20160102068317

 Bhupinder Singh Nanda on Jan 27, 2016
I have booked a order for Microne Tandoor on 02-01-2016,
The Product was delivered on 08-01-2016, and i have booked a complaint for return of the product on 09-01-2016.
After the call of complaint i received a message of complaint confirmation.
till date no person has arrived at my home for pickup of the product.
I have tried calling many times and no resolution of my complaint is taking place....
Complaint comments  Read comments Complaint category Electronics & Appliances

ShopCJ — Return of prestige oven (Otg) & money back transfer

 harischandra.sathi on Jan 27, 2016
I Purchased prestige company OVEN(OTG) through shopcj on 06.012.2015 which is received on 12.12.2015 and then we requested for product Demo. After makes so many calls, one person came for demo from prestige on 23.12.2015. When the demo person switched on the oven, then immediately he got electric shock and finally the service technician confirmed that it is manufacturing defect product and suggested us to return the product immediately .Accordingly the service technician gave us a complaint letter to submit to SHOPCJ. Then immediately i have forwarded the scan copy of complaint letter on the same...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shop CJ — Informed about defective product and cancelled it, but no response.

 Tejus Netrakar on Jan 27, 2016
My order number is(2015-12-26-072905), in which I had to receive the following: 4Burner Black Gas Stove + pococina 6 Pc Cookware Set+ 24PCS S.S (BLR).

But I received a defective piece of 4Burner Black Gas Stove(the rings below the burner were RUSTED) and 24PCS S.S (BLR)(only 22PCS were provided, 2 pieces were missing).

I had received the product around 28th December and I complained about the defective product and the missing PCS. I was delivered a different stove but the product was again defective, the rings below the burner were defective and rusted. And I never...
Complaint comments  Read comments Complaint category Appliances

Star CJ — Order no.20160103064678

 Nidhi Nanda on Jan 25, 2016
I have placed an order on 03/01/2016 for a nutri glow facial kit and the poduct delieverd to me on 05/01/2016 and on the same day i have registered a complaint that product was mis match, and the executive has submitted my complaint and told me that i will recieve a confirmation call about the same and it will take approx 7-10 working days to pick up the product from my mailing adress. but no one has attended to my complaint till 19-01-2016, so i called them again to take a follow up and at that point of time i have been told that it was registered wrongly by our executive, so i am registering your...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Star CJ — Maharaja whiteline mixer

 vikashgladoo on Jan 24, 2016
> This is to let you know that I purchased and this got deliverd on 22.01.2016 and its Worst product and seems to be defective piece delivered and the color of the product is also faded, Is this the quality of your??
product...
Kindly keep this product with you and use it then if you are satisfied with this defective piece and low quality product you can keep the same with you without any considerations..
Kindly collect your product And refund immediately...
> Regards,
> Vikas
> 7706939666...
Complaint comments  Read comments Complaint category Electronics & Appliances

Star CJ — Requesting for bill and refund of money

 latika02 on Jan 24, 2016
Sun, 24 Jan '16
response@shopcj.com
Requesting to mail me my bill regarding Electrolux microwave oven
Subject: Requesting to mail me my bill regarding Electrolux microwave oven
From: "latika waghmare" Sun, 24 Jan '16 12:21pm
To:...
Complaint comments  Read comments [2]Complaint category Appliances

Www.starcj.com — Defective product

 Ilu Agrawal on Jan 24, 2016
I had ordered kawachi cordless floor mop G3 from the website on 14 January. The product received by me yesterday only. The product is defective. The dust tray falls wholly in the dustbin. In demo they had shown that it will partially gets opened when we press the switch. I had tried to contact them. They answered that please contact kawachi costumer care. I had called the kawachi customer care also but no response received from their side also. Kindly take some action against them as the product is defective....
Complaint comments  Read comments Complaint category Appliances

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