SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Customer satisfaction rating: 31%
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1172
COMPLAINTS

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

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Address
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts


Mobile:
Mobile:
49
37

Description
Formerly known as STAR CJ Network India Private Limited​.​

Customer satisfaction rating
31%
Complaints
1172
Responses
1055
Resolved
125
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network related photos (142)

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SHOP CJ Network Customer Care related pictures (142)

SHOP CJ Network Complaints & Reviews

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Shop Cj Network — Delivery not yet received till today for my Order No20160717066123 dt 17/07/2016 for ten bed sheet .

 Vijay Sharma on Jul 28, 2016
Delivery not yet received till today for my Order No20160717066123 dt 17/07/2016 for ten bed sheet . Already talked to your customer care advisor but inspite of that I have not received the delivery.Please do the needful for immediately deliver and also inform me the exact status on my mail shankarvsharma@yahoo.com


v.s.sharma H.no.253 Sector 9 Ambala City 134003 Haryana...
Complaint comments  Read comments Complaint category Products & Services

Shop Cj Network — Fake order placed Without my consent

 jai_19 on Jul 28, 2016
I have called customer care for only returning the jewellery bought few days ago as the product is not in good condition.After speaking to the customer executive, recieved message (sms) for taking back the product (return order no:20160623073485).The courier boy has taken the product. After that I got a new message from SHOPCJ as I have ordered new product for amount 659 rupees which I have not done it.The new order number is 2016728071434. When I checked with customer executive (Murali), he said "I have wrongly placed the order and now the order is cancelled "However I have not got any cancellation...
Complaint comments  Read comments Complaint category Jewelry & Watches

Shop Cj Network — Degraded product (tv) sent instead of what i paid

 jainshee on Jul 28, 2016
I bought vy tv 24d2100 full hd tv online from shopcj.com
Http://www.shopcj.com/mall/disp/iteminfo. htm? itemcode=180316

But they send vu 24jl63 which hd ready only, and its older version and cheaper also.

Not only they send the older version, but product is already used and packing was already unpacked and used by someone. this is similar to cheating as customer care for shopcj is not very convenient to talk....
Complaint comments  Read comments Complaint category TVs

Shop Cj Network — Wrong product

 RAM PRAKASH VERMA on Jul 27, 2016
I have ordered a mobile phone on 20/7/16 vide order no. 2016-07-20-062738. I have received my on 23/7/16. When i opened the packet then i have got an inkpad and top of charger instead of my ordered product. When i call so they told me i will get a call within two days and then they will exchange my product. But till 26/7/16 i have not got any call from company then i call them again so they replied me that they already have my complain and it will resolve within 10 to 12 days. When i asked that how can track my complain so they said that there is no way to track my complain....
Complaint comments  Read comments Complaint category Mobile Handsets

Shop Cj Network — Shoppers reference 20160706066051, beauty mirakles 3 in 1 jewel facial kit

 Mrs Saharan on Jul 27, 2016
Order no20160706066051 item was received on 10-07-2016, complaint was made for 4 no broken lipsticks, on calling on telephone for ten consecutive days, the packet was picked up on 20-07-2016 by aramex vide docked no -42344403964.
There is no positive response even after calling so many times on phone
May i once again request u to reply or take action for exchange/ pay by cheque on the following name with in two days before taking further action

Regards
Mrs sharda saharan
B f h-136
Shalimar bagh (West) delhi 110088...
Complaint comments  Read comments Complaint category Cosmetics

Shop CJ — Tablet

 deep sidhu on Jul 27, 2016
Dear sir/madam
i am Dharam Singh from Punjab . I shoping one tablet from shop cj . The tablet was not charging. When i complaint shop cj customer care he said you are not a register customer so i cannot help you.Sir my tablet model no. xpvd simm-x710 and my shop cj order number is 779176343.Sir/madam i want to repair or change my tablet. Plz sir/madam help me.
thank you....
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop Cj Network — Refund 20160620079630

 anwarkhan12 on Jul 27, 2016
Order id: 20160620079630
I tried to place a order on shopcj.com on 20th of june but the payment was debited from wallet & no order was placed at shopcj.. Till now i haven't received my refund for the failed txn yet!...
Complaint comments  Read comments Complaint category Online Shopping

Shop Cj Network — Not satisfied with quality of product.

 Reena Kaushik on Jul 27, 2016
I bought a microwave resistance dinner set from shop cj in the month of july... I placed an order after watching it on tv... I saw it and ask about the quality with customer care executive when i was placing my order. Within a week i received it and when i opened the dinner set it was just an ordinary quality... And stuff of material is not good as i've seen in tv... I called in shop cj customer care and tell them about my complaint that person just denied that we will not take it back or change it on behalf of quality issue it is not possible... I told him that i am ur regular customer, how could...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop Cj Network — Refund of money

 M K Basa on Jul 26, 2016
Order no-20160707061818
Delivery date-10/07/2016
Registered complain due bad product quality and breakage -10/07/2016
Product was picked up for refund-12/07/2016
For refund a link was sent to my registered phone no and i filled up the survey in the link for refund to my account-19/07/2016
I have provided all the necessary details but till yet no responce from shopcj.
Sorry to say but shopcj is one of the most misleading online companies who is not taking care of its customers properly, a very bad shopping experience
Plz contact my no -9439490640...
Complaint comments  Read comments Complaint category Online Shopping

Shop Cj Network — Faraud products by shop cj company

 sowhardh on Jul 25, 2016
Hello sir, I am here to complain about the company called shop cj from where I received a tablet worth 4, 100/-. Once I opened the tablet, it was not working, not even getting charged and the product was so cheap. So, I complained to them number of times but they speak very impolitely and warn me to do what ever I want to do, but the product will not be replaced or they will not refund my money. I am fed up of calling them and so i am complaining about them here. Sir, this is not the first case there are many people who are getting cheated by these people, I am placing the link here for reference...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop Cj Network — Online booking of mattress protectors

 Veera Ghadiali on Jul 25, 2016
Having cancelled my order a month back... And also receiving confirmed message...
Why am i being harressed on my landline since a week?. Repeatedly informing them that my order been cancelled since practically a month your customer care is repeatedly harressing us.
Please do look into the matter and rectify at the earliest this annoying behaviour... Will have to think twice before ordering online from you now.
Thanking you...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop Cj Network — Sent defective product but till date no one can login the proper complain

 maheshmathur786 on Jul 24, 2016
I have ordered electrolux microwave 26l on 6 july 2016 and after received it i am call electrolux service center for demo. Engg came from demo but microwave is not working, he told that pcb is problem need to repair it i am call 11 july again shop cj but till date issue is not solved. I am call so many times for replacement and discuss with team manager sabir, supervisor abhilasha and pravin. Call to executive so many times approx 100 times but no one can solve the issue i have paid rs. 7085. Look this matter...
Complaint comments  Read comments Complaint category Online Shopping

Shop Cj Network Private Limited — Missing product

 papanrocks on Jul 24, 2016
I ordered two quantities of phicomm clue 630 4g smartphone via cod on 5th july, 2016. The order number is 2016-07-05-067589. It was sent via delhivery with awb no 353826005891. I received the package on 18th july. Outside the package the quantity was written as 2 and the amount to be collected was also of 2 products. I paid the full amount for 2 products. On opening the package, i saw there is only one of them. That means i paid for two but received one.

Since that day i have complained thrice and every time the customer representatives inform me that they have taken the complaint...
Complaint comments  Read comments Complaint category Mobile Handsets

Shop Cj Network — My order number 2016-06-21-078717

 Debojit Mondal on Jul 23, 2016
This product on wrong place. Plz give me my product asap. U deliver my product on wrong place. I want my money return asap.
My adress is - saktinagar, anjanapara, rajendra lahiri road, krishnagar, nadia, pin-741102, west bengal, india, mob-9800980636/9851581901

Follow this mail i have sent to shop cj *

I want my money back asap because of till date i have not recieve my product. — forwarded message — from: debojit mondal
Date: sat, jul 23, 2016 at 1:53 pm
Subject: fwd: answer me asap
To: response@shopcj.com — forwarded...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

ShopCJ.com — Product not delivered to me

 Ashishkr96 on Jul 23, 2016
I purchased a product on 21 june 2016 my order id :- 2016-06-21-081925
Now while tracking it's showing that product is delivered and i am regularly doing complaint to customer care from more than 10 days and they are regularly tollerating my issue and saying the product will be delivered to you i have done many calls most probably around 50+ calls but everyday same answer, senior department also doesn't give right information they told me that they will investigate the issue and i will get a call with in 48 hours but today is the 6th day but no call today please help me to get my product....
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop Cj Network — Prestige 4 burner stove

 Sravs8 on Jul 23, 2016
During cooking at morning time,
gas stove was top glass surface was totally damaged with spark and sound.

1)Immidiately stopped everything 2)removed connection from cylendar.
3) Many times tried to call customers care. But call not connected.
4) pl.call us:9704500718....
Complaint comments  Read comments Complaint category Other

Shop Cj Network — Missing product... Puck up not done not refund done

 Kaajal Bhatt Mahapatra on Jul 22, 2016
Dear customer care

My self kajal mahapatra and regular customer.. But sorry to say as i am having trouble for my order no 20160701068416... Homemate laundry hanger... I received missing product and inspire of various call am not receive product and on 16 july you staff convey mgs that due to non availability of stock pls you cancelled your order and will arrange pickup for it and than your money will transfer to your account

Still there is no pick up and as am giving call they told m yes ok mam tomorrow will pick up... But still today your tomorrow is not coming
Complaint comments  Read comments Complaint category Home & Garden

Shop Cj Network — My complaint is about picasso non-stick cookware combo ordered on shop cj

 Nisha s on Jul 20, 2016
I have ordered a combo of five pieces not-stick cookware on 22nd june 2016. The day when it was delivered to me, i used non-stick tawa and it turned black from its original colour blue and also its handle got loosed as it is about to break and there are also two pressure cookers included in this combo of which one is mentioned on tv as 5litre and another as 3litre but i recieved wrong sizes 4litre and 2litre respectively. I have registered complaints many times since the day i ordered these products and once my complaint was looked and the pressure cookers were exchanged by shop cj but then also...
Complaint comments  Read comments [2]Complaint category Appliances

Shop Cj Network — Items are not upto the mark

 Raj01n on Jul 18, 2016
My order no.20160601081908 on COD. the quality of the Product is not that which show on TV.

please replace it as asap

Thanks & regards
Rajesh...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop Cj Network — Suitcase was defective.

 Prachi Murmu on Jul 18, 2016
We had ordered a combo of suitcases and it seems that one of them has turned out to be defective. The main chain area is torn. We have been ordering from a long time from shop cj but this kind of mistake hadn't ever occurred until now. It is very upsetting. Also we had asked for a fast delivery since we are soon shifting from this place, now god knows when the it will be exchanged. I want the company to exchange the product as soon as possible. This entire process was a disappointment....
Complaint comments  Read comments [2]Complaint category Online Shopping

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