SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Customer satisfaction rating: 30%
Submit a Complaint
1271
COMPLAINTS

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

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Address
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts


Mobile:
Mobile:
68
43

Description
Formerly known as STAR CJ Network India Private Limited​.​

Customer satisfaction rating
30%
Complaints
1271
Pending
1108
Resolved
131
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network related photos (158)

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SHOP CJ Network Customer Care related pictures (158)

SHOP CJ Network Complaints & Reviews

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Shop CJ Network — Not able to log in/ register/ change my password

 Sathi Shet on Aug 30, 2016
I'm Sathyavathi. I have an account with you which I recently opened. Today I felt a little strange because my password is not being accepted. It said it is wrong. After multiple log in trials, when I tried 'Forgot password', a form appeared. When I put in my details, it said I'm not registered and to register. When I tried to register freshly, it said I'm already registered. I went through your complete page, but nowhere there is a separate email ID for customer support to send a complaint. Me emailID is sathidoc28@gmail.com.
I can't log in, can't get a change of password not can I register....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Shop-cj promotional SMS.

 surajraina12345 on Aug 30, 2016
Hi Team,

Please un-subscribe my mobile number 9818290821 from shop-cj promotional SMS. I am lot of promotional SMS from Shop--CJ everyday.
Please stop and un-subscribe my mobile number ASAP.
Kindly stop disturbing the people. It is due to these promotional SMS I have stopped my self from shopping over SHOP-CJ network and I also encourage other friends and relatives to not shop from SHOP-CJ.

Kindly respect the privacy of the people and stop these promotional SMS

Regards,
Suraj...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — For refund

 oppo1234 on Aug 30, 2016
On 3 rd June 2016 i placed order that is, artistry paris cosmetics... when i got my delivery i found products were damaged and hampered.. so i called and cancel the order... on 18 th July 2016 order were return... till date i have been calling shop cj customer care.. for my money that is refund. but till date i did not get my money.. i gave bank details.. but am unhappy and frustrated ....
Complaint comments  Read comments Complaint category Cosmetics

Shop CJ Network — Regarding return product of my full payment of amount

 Susit Suman on Aug 30, 2016
Dear sir,


I have purchased dinner set 101 pcs. but the quality of those product was not good so I have already returned those product but still I have not received full payment only received 1248/-

so kindly return my rest amount. the receipt of bank account detail is attached with this mail

susit kumar suman

Mob No. 7050144105
product Oder no. 20160711061146....
Complaint comments  Read comments Complaint category Utility Services

Shop CJ Network — Product quality

 Máñishà Dêy on Aug 29, 2016
We have given order for 100 %cotton of 10bed sheets but they've sent us polyester bed sheets. Though we've lodged our complain about this, they are not taking back their products and not also refunding our money that is Rs 3248 . In TV they broadcasts that if customers would make booking through Internet then they'll give 10 %discount on the product. So we placed our order through this process. Now they're claiming that the products buy through Internet and TV are of different quality which they've not mentioned before....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — ASTRUM HS-221 Headset Slim + Wire Mic Black + SLV Black + Silver

 Shadabshah on Aug 29, 2016
I ordered ASTRUM HS-221 Headset Slim + Wire Mic Black + SLV Black + Silver on 22 June 2016 and paid online but the company not shipped my product so i registered complaint about it and they said we will solve your issue then after few days i received massage from company stayed that your concern pertaining to delivery against order number 20160621068116 has been resolved. but still i don't received my product so i again call them now they are saying that our senior team called you and you said to them that you received your product its mean they are lying i even not get any called from shopcj. What...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Refund not processed for over a month [Resolved]

 Mohsin Sait on Aug 29, 2016
Order number - 20160711050390

Ordered the product on 11th of july and returned it because it was damaged. Its been over a month now and i haven't received a call back for the refund. I mailed my bank details too and haven't received a response. This is very frustrating, safe to say that this is my first and last purchase at shop cj. Refund my money back before i have to take it up with the authorities....
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop CJ Network — Incorrect product delivered refund not given

 veera raghavan sundaram on Aug 28, 2016
This is regarding the order no: 20160730066113 for the purchase made on 30th july 2016 and subsequently delivered to our home on 04/august /2016 as cash on delivery.

When we initially ordered the product over the phone, we were told that the product was 6 readymade magnum mens' formal shirts of size 42 inches for th total sum of rupees 1098.00 only.

However, the product delivered was 6 magnum mens' formal shirting bit unstitched which i was not told over the phone by your company executive. When i was demanded to the delivery people on 4th august 2016 to open the parcel...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

ShopCJ.com — Q Reach Alure mobile

 Urvisha Dhamecha on Aug 28, 2016
Order no: 20160811093032
Bill no: 20168120923
We had complain for ur Reach alluremobile on ur given number for refund of ur money as there is problem in ur instrument . V had complain on 18 August 2016 . At that time one of your executive name Komal tell that our person will come in 7 to 10 days to collect it n vl get refund also during the period . But after that no any person come as per your telephonic talk.
After that we also complain again but still not get any result . Its very bad experience to buy any product from you . We cant recommend any other to buy from u &...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Shop CJ Network — Wrong colour and damaged product delivered

 Ziv on Aug 28, 2016
Order No.20160721062156.. I ordered Blanc Mattress protector in white which I received after 20 days or so when received it was in Brown and the side border piping was all hanging as well the the fabric also was damaged and not satisfying at all.. I called immediately and asked for the refund which they never called me back and sent sms my complaint has been resolved ever since I am contacting them and explaining to all different customer care people as well spoke to the Senior Mr Apurva from complaint department on 25th August he asked me it will be done or else give a call on 28th August I called...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Product not properly delivered

 jemimah julia on Aug 28, 2016
We ordered maharaja whiteline mixer, juicer, grinder(3 units) after specifically enquering whether they will provide all the 3 separate units with the jars as shown in the advertisement or just one unit.The customer care personnal whom we spoke to, confirmed and said all the 3 components as seen onscreen will be provided.But, it wasn't so, they only delivered the juicer, the jars (just 1 unit), Which if we had known priorly would have not placed the order. We are not satisfied with your product neither the service provided by the customer care personnal. Kindly, take back the product and refund...
Complaint comments  Read comments Complaint category Appliances

Shop CJ Network — Refund against cancelled order

 ashu2113 on Aug 28, 2016
Sir,
refer my order no.20160807087634
I cancelled the order on 08 Aug 2016 even before shipping of the item and at the time of cancelling the order I was told by customer care rep that I would get the refund of my money i.e. Rs 39750/-, which was deducted from my bank account immediately on placing the order, within 5-7 working days but till date I have not received the refund.
on enquiring from customer care, no one knows anything and their executives made me to hold the telephone line and disappeared thrice, oherwise they are not even available.
Neither they shipped...
Complaint comments  Read comments Complaint category TVs

Shop CJ Network — Return and refund of rangilo rajasthani kurtas

 guptapriyu on Aug 27, 2016
Sir actually i have ordered rangilo rajasthani pack of 5 kurtas on 15 august.. I received it on 23 august n due to size issue.. I have lodged a complainst against the return and refund of the product.. They told me that they will call in between 48 hours.. But sir its been 5 days... There has been no call from your side. I kyself tried to contact ur senior executive but everytym it shows that they r busy......
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Femiro PO4 Ladies Tops Size-M

 Khushi Mohit Nagpal on Aug 27, 2016
Myself Khushi Nagpal, doing 90% of my shopping from online channel. I had ordered subjected product on 22.08.16 & same was received on 24.08.16 but not received as shown in picture. There are colors different which i have received & quality is so much poor. I had written at the same time online against my order & contacted customer care also for the return but no results. Customer is refusing for the return.

I am a regular online customer you can loose this customer if i haven't been given a satisfactory solution.

I request the SHop CJ management to please interfere...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Even after making online payment, the courier boy said its a COD sale.

 markanday on Aug 27, 2016
I made a purchase of shoes on 8th august 2016 and the order no. is 20160817107921. I made the online payment of INR 548 then and there. The goods have come today at my place which is a long time to deliver the goods and the courier boy says that it is a COD sale and you have to give me cash.

It is disgusting that the goods have come so late to me and even after making the payment online they are asking for payment again. This is a fault on your part if you have mentioned the mode of payment as COD. You can check your receipts that I have made the payment online itself.
Complaint comments  Read comments Complaint category Sports & Recreation

Shop CJ Network — Booked colour of blanc mattress not sent.

 pardeep100 on Aug 27, 2016
Order No. 20160810085200.

I had booked the above order in yellow colour around 25 days back. But instead I was sent purple colour. When I complained, they changed the parcel but to my surprise, again the same purple colour has been sent to me.

I have called your customer NO. 18605001860 around 25 times complaining about the wrong colour sent to me. For the last three days, I am asking them to contact me to senior person. The reply which I got is shocking which is "sir now it is 7 p.m. and no senior is available and every body has gone to his house and contact tomorrow...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Non refund of payment since 2 months

 #Nalin on Aug 27, 2016
This is Nalin Ranjan
From Patna Bihar
On 7th July I ordered a item " show stopper collection by Glowria Immitation Jewellery" whoes order number was 20160706062133... Due to defects and exchange of size in bangles... I request for the refund of my payment... As I was not satisfied with the product... After 12days of my complaint... I recieved a call from shopcj for the confirmation of the return of the item... Then after 16-17 they asked for my bank account details and other informations... But I have still not received my refund... When I enquired for the same... The complain manager......
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Product returned but money not refunded

 Mrinal Agrawal on Aug 27, 2016
Hi Sir,

We have ordered the leggings and later it was returned because of inferior quality. We have been told that we will get the money back and I was told by your customer support that someone will call to take bank accounts details. Till date there is no update on this.

My order no. was: 20160713071281

Looking forward for your revert.

Regards,

Mamta Agrawal
9999111622...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Wrong order delivered

 bharti v.k on Aug 26, 2016
I had ordered a set of 10 luxurious double bedsheets(king size bedsheet), micro peace fabric, 3d digital print bedsheets with 20 pillowcovers combo price of rs.2999/-but the order delivered on 13th august, 2016 near 2:00pm is wrong as the bedsheets are not 3d, their are 9 instead of 10
but till now they haven't exg
order no.20160806081286
9888832299...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Twinkle jewellery collection by glowia

 Charu Sehgal on Aug 26, 2016
I ordered dis product on 2nd august n got delivery on 4th august but the product was defective..so i asked shopcj to exchange my product..till date i hav called abt 100 times to shopcj n everytime i got same response dat we ll resolve it very soon..WORST SHOPPING SITE WITH EVEN MORE WORSE CUSTOMER SERVICE N CUSTOMER SERVICE EXECUTIVES...shopcj u made my first shopping with u d last...will neVr shop again from such a fake site...
Complaint comments  Read comments Complaint category Jewelry & Watches

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