[Resolved] Star Cj Alive — Product Not Delivered (even after 30 days)

Jitendra_Kr._Pandey

Address:

East Delhi, Delhi

I ordered a Samsung Ultra Slim TV from Star CJ Online Shopping site on 16/11/2011 which assured me delivery of the product within 10 working days. My order no. is [protected]. Star CJ says that they have dispatched the product and gave me the reference of the courier company "AFL" and my docket (consignment number [protected]). I have been constantly contacting AFL and STAR CJ but of no use, the product I ordered has still not been delivered to me, on speaking to AFL they say that they have not received the complete product and STAR CJ says they have dispatched.

I have made more than 50 callls but whenever i call customer care guy says that they will arrange a call back in one hour but not even a single guy has ever called me. I need my product as soon as possible. I have also talked to a few of the senior customer executives (Arvind, Santosh Pathak, Trilok etc) but they are even worse. They always give false promises but never live upto it and now they have even stopped attending my calls. I am sick and tired of the poor and appalling service I have been offered. I have wasted my money and time making numerous calls to Star CJ getting nothing in return. So do the needful as early as possible or i have to file a case against the organisation.

Jitendra Pandey
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

tushar tyagi11

from Gurgaon, Haryana

I have ordered a bajaj hand blender (worth rs 999) on 1st feb 2012 through StarCJ website, but i didn't get the same till today i(28 march.) I called them several times regarding my product but they didnt take any appropriate actions. After waiting for more than a month to receive the product but when i didn't get it then i decided to get my money back.Now its going to be one more month and i didn't get money refunded. They are claiming that their product has been misplaced and they are waiting for the product to reach their warehouse. Once they get the product back in their warehouse, only then they will issue my refund. My QUESTION is what's my fault. If somehow their product gets misplaced, whats the fault of customer. I've already paid for my product and if it got misplaced then why should i suffer for that. If it takes a year to search out that product, then its not my fault to wait for that long. I want to get my money back.

I am providing you some names of Customer Care Executives. They are as follows:
Pooja Shri, Pooja Adhikari, Vikas, and Sandeep etc.

Some Supervisors names are as follows: Alkesh, Prashant Singh, Santosh Pathak, Trilok, Vikas Kumar and Neeraj etc.

They all lied to me and didn't resolve the matter. I am totally disappointing with their service. PLEASE NEVER BOOK ANYTHING FROM STARCJ.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Jitendra,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Thanks!

Regards,
Shop CJ India