[Resolved]  Star Cj Alive — Inalsa food processor

Address: East Delhi, Delhi

Star CJ is one of the biggest cheater online shopping groups.
According to Customer care, if you booked through customer care then will get freebies but not through internet.

Case 1: Dec 30 2011, TV schedule show, customer will get freebies (grillmaker and electric kettle) in rs. 4595. Now on 2-Jan-2012, I saw in internet there is no freebies with food processor. I called to customer care they said it is not showing in internet but you will get freebies but this time freebie will be birla 3 pc nonstick and electric kettle. After confirmation I have booked Inalsa food processor fiesta via order[protected].

Next day i.e. 3-Jan-2012 star cj update the price of food processor to 3595 with no freebie. I again call to customer care regarding this price change but they gave me assurance you will get freebies.

Today (5-Jan-12) they delivered food processor with no freebie. I again call to customer care and was taken back their reaction
I said because you have booked through internet so we can’t give you freebies. We shall give freebies when booked through customer care. I gave complete history but they are not ready to do anything. I told also I want to talk to your senior but they said all senior are busy.

I feel so cheated.

Case 2: Earlier also I booked onida convection via order[protected] but they delivered Grill oven. I called to customer care and after 3 days they send onida convection. I have gift this convection to my sister.

Day before yesterday, when sister opened and used then found it is not working. I again called to customer care they said this is not our fault, Call to Onida. onida executive says some part is not working.

So my experience with Star cj is very bad and making fool to people. I strongly recommend don’t go for star cj. They make fool people giving freebies with product.
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Aug 13, 2020
Complaint marked as Resolved 
 
2 Comments

Comments

I have the same problem as above. Ordered the Inalsa Food Processor from StarCJ and received it yesterday but when i tried to start the same after powering on, it did not start. When called the StarCJ Customer Care, I a told that the local service center will come and unlock the product and give the demo. The product is not defective but locked.

I tried calling the service center but with several tries, no one responded on the mobile number provided by starcj.

Need someone from StarCJ to adress this ASAP as I need a refund of my full amount in case if there is any repairs to be carried out to get it working.

The box says that the packing month is Jan 2012 but the body being white has already turned yellow at some of the places.Looks like StarCJ is selling products without verifying and now they say that there is no return policy on this product.This is pathetic. StarCJ sucks.
StarCJ order details:
Order no [protected]
date: 25/02/2012
docket no a9040507
Hi Customer, We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

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