[Resolved]  Star Cj Alive — incomplete order

Address:

West Delhi, Delhi

Hello,

Please be informed that I ordered a 75 piece cutting edge dinner set from starcj on 27th of february 2013(order number-[protected]) under the name of Lorraine Saluja(Phone number-[protected]) and I got the order on 28th of february 2013 but after checking the order there was 1 piece missing out of 75 peices(Oval tray) and a complaint was registered at customer care([protected]) of starcj on 28th February 2013 at 10 am itself and they promised to change the complete set in 1-2 working days and asked me to keep the set as it is so it could be changed but it didnt happen and I got a call on 3rd March 2013 that they will be sending me the Oval tray in 10-15 working days and I kept confirming the same with them during this time period and they kept asking me to wait but they didnt send the same to me and I again recieved a call on 24th March 2013 and they asked me to take 50 points for next transaction which I refused looking at such poor service and they told me that I will get the tray in 7-10 working days and due to Holi and Good friday it stretched till 9th april 2013 and I am still waiting for the same they are not helping me just giving me a run around.Kindly help me getting this resolved as I have wasted a lot of time and money just to get one tray and its been 2 months now.Looking forward towards your help.

Thanks