[Resolved]  Star Cj Alive — Worst Customer Care along with false claims!!!!

Address:

Pune, Maharashtra

As the mercury started rising I thought it’s better to buy a cooler. On weekend I was just changing the channels on my television I saw ad of cooler on StarCJ. I thought it’s good since they are selling products of Bajaj which is a good brand in the consumer product section. So I ordered using their website and paid the full amount using my internet banking account. I thought that by paying the money immediately I may get the delivery quickly (What a silly thought from my side!!!). I had ordered on 19th April 2011 and was expecting the delivery within 5 to 6 days since I am living in Pune which is not that remote as far as the delivery is concerned. I called the customer care for the first time at the end of the sixth day they told me that be assured that the product will be delivered within a day or two since it has been already been shipped from their side. They were unable to tell the exact date but they stick with 5 to 10 days timeline and reassured me about that. I called them after two days again the same thing they told me that I will receive it before the timeline. Then I called them after then time line was crossed then the customer care executive told me that he will pass this to the complaint department and they will call me. I asked him by what time I should expect the call and he answered in a very polite manner that since today is Sunday and the complaint department has holiday today they will call me on Monday. Again on Monday I called them saying I have not yet received the call, again he assured me that I will be receiving the call within 24 hours. Finally on Monday evening I received a call asking me the problem( I had to explain her whole story again ) then she told me that this has been put on HIGH PRIORITY and I will be receiving a call from warehouse department(another department and another timeline) as soon as possible. Since I had no alternative but to agree with her I decided to wait for the call. As usual I did not received any call for next 24 hours, I again called the customer care and they said that I will be receiving a call in 48 hours from the last complaint and only 24 hours has been passed so I have to wait( what more can I do). Right now I am waiting a call from the warehouse department. Today’s date is 03rd May 2011 and I hoping that the cooler which I will be getting from Star CJ (this is an assumption that I will be getting cooler from them -> Positive thinking in action) will be used in 2011’s summer. Otherwise I have to wait for one year more to utilize my priced possession of BAJAJ Cooler.