[Resolved]  Star Cj — Faulty Services, Non delivery of gift item, excess payment

Address:

North West Delhi, Delhi

I have placed an order of Maharaja Whiteline Handblender HB2505 with the order number [protected] from STAR CJ. The original cost of blender was 995. At the time of placing the order, I told the person concerned to redeem 100 points accrued to my account. The points have been deleted from my account but the delivery boy has taken Rs.995 instead of 895 when I received the order on 28th Jan. In the last ten days I havemade more than 5 calls to the customer care executives asking for the consideration. On Monday 30th Jan, I got a call from some senior official but no solution was provided and he told me that he will revert back by tuesday 31st Jan. It is been more than 5 days there has been no response from your end even afetr 3 reminders from my side. On 4th Feb, I have called at 12 and the customer care executive told me that some senior would call within 2 hours but all in vain. I want immediate solution else I am processing to the consumer forum. On 7th Feb again I have called the customer care but to no use. I got these 100 points in lieu of the free gift of soap which I was supposed to get with an order I placed in December of VLCC Gold Facial Kit order number is[protected]. What kind of faulty services this Star CJ is providing when they claim to have best services in the area? 2 times I had shopped with them and had a very bad experience. I must say that all should refrain from shopping from such a company who after making a mistake do not have the guts to solve the complaints of the costumers.