[Resolved]  Star Cj — inferior product

Today, My wife has purchased a 5.1 Home Theatre and it has delivered by Kasturi Mega Ventures private limited , franchisee of Star CJ Network India Pvt. Ltd., gurgaon,haryana, Pin: 123503, pH:[protected], Invoice No:[protected], dated:21/08/2013, order No: [protected], Docket No:[protected], in the name of Sunita Sen.:[protected]. Item Code: 134453 & 134454. My ernest request is that they have cheated me and my wife by saying that the product has a FM Facility. But when we received the material thru the delivery person, We want to open the pack . But they told that it is not necessary , i[censored] found the product is not up to the mark you can return this material within 24 hrs.When we tried to return this material they told that unless it is a defective one we cannot return this material.They are now completely denying to return this material. This is a low category product with no: of deficiencies mentioned in the Internet , which can seen by anyone at internet. For a girl it is not possible to see the features from the Tv advtsmnt. Unless and until they have mentioned the model no: in the TV completely. Pls. lodge a complain against this letter as my wife was completely cheated by the star cj alive and take necessary steps against star cj. PLs. ask them to take the product back and return the money or adjust the money with any other product with the future purchase.The customer support people are not helping me out, they are saying that they cannot do anything once the product has sold out.To gain more customers one cannot sale it and forget after getting the payment. A proper company is that who cares the customer needs. Pls. help me out as I am very poor person, star cj has cheated me completely !!!! return my money or adjust the product !!!!