[Resolved]  STAR CJ Network India Ltd — POOR QUALITY OF INALSA FIESTA FOOD PROCESSOR

Address:

Delhi

DEFECTIVE INALSA FOOD PROCESSOR

Reference to my previous complaints dated – 6th April, 20th April, 14th May and 18th June and corresponding complaint nos – 1D2084, 1D2981 and mail received from you dated 26th June. Further lates com no-2G0496 after many reminders.

I purchased this Food Processor on 30th March’12 and in less than 3 months time, its motor failed twice and every time during usage it had caused me lot of botheration.

I am an old lady and instead of convenience, every time I experienced extremely bad functioning during usage of this product.

As mentioned, I did receive a mail from your customer care but nothing has been carried out in action. The product is still lying DEAD.

Meanwhile, one of my relative has gone through the instruction manual, provided along with the product.

The person is an Electrical Engineer and as per him the Power claimed for the Motor as

650 w AND 30 MIN CONTINUOUS RATING AT NO LOAD is not confirming to any standard and is absurd.

All motors have to perform at some specified load and the same is to be confirmed by manufacturer.

As per his point of view the motor is bound to fail as the specifications are bogus and it might be a lower power motor in actual.

One can never expect that a reputed Brand like Star CJ, is dismissing important technical parameters and marketing such substandard products.

Now, I need my money back without any further delay and if no action is taken in next 3 days time, I shall take it to appropriate forum including Media.

Regards

Raghubir Kaur


From: Customer Care <[protected]@inalsa.co.in>
To: RAMANDEEP SINGH <[protected]@yahoo.in>
Sent: Tuesday, 10 July 2012 10:03 AM
Subject: Re: COMPLAINT OF INALSA FOOD PROCESSOR FIESTA

com no-2G0496


-----Original Message-----
From: RAMANDEEP SINGH <[protected]@yahoo.in>
To: StarCJ Response <[protected]@starcj.com>
Cc: Customer Care <[protected]@inalsa.co.in>
Date: Mon, 9 Jul 2012 21:16:44 +0800 (SGT)
Subject: Re: COMPLAINT OF INALSA FOOD PROCESSOR FIESTA


From: RAMANDEEP SINGH <[protected]@yahoo.in>
To: StarCJ Response <[protected]@starcj.com>
Cc: Customer Care <[protected]@inalsa.co.in>
Sent: Friday, 29 June 2012 9:46 AM
Subject: Re: COMPLAINT OF INALSA FOOD PROCESSOR FIESTA

Dear Sir

My contact no. is [protected]

I am an old lady and due to this defective product, instead of convenience in working, faced a lot of botheration and embarrassment.

My children and grand children make different comments as the new product is lying as show piece.

I again request you to refund my money and take away the product.

regards

Raghubir Kaur

From: StarCJ Response <[protected]@starcj.com>
To: RAMANDEEP SINGH <[protected]@yahoo.in>
Cc: Customer Care <[protected]@inalsa.co.in>
Sent: Tuesday, 26 June 2012 10:07 AM
Subject: RE: COMPLAINT OF INALSA FOOD PROCESSOR FIESTA

Dear Mr. Ramandeep,

Request you to please provide me your contact details so that we can resolve your issue at earliest.

Thanks & Regards,

Customer Service

Response - Star CJ

From: RAMANDEEP SINGH [[protected]@yahoo.in]
Sent: Monday, June 18, 2012 17:44
To: StarCJ Response
Cc: Customer Care
Subject: Re: COMPLAINT OF INALSA FOOD PROCESSOR FIESTA

Dear Sir/ Madam

Refer to my earlier complaints dated 14th May11, and subsequent visit of mechanic on 20th May11, whereby it was reasserted that motor is of poor quality and has been burnt out while operating.

Despite our request to take back the product and our refund the money, the mechanic came after 3 days and replaced the BURNT motor with New one.

Now again after 3 -4 operating, again the Food Process is not working and the motor is giving foul smell.

This is forth time it failed in less than 3 months time.

WE CAN NOT KEEP IT ANY LONGER. PL. TAKE IT AWAY AND REFUND OUR MONEY IMMEDIATELY.

Regards

Raghubir Kaur


From: RAMANDEEP SINGH <[protected]@yahoo.in>
To: ""[protected]@starcj.com" <res"[protected]@starcj.com" [protected]@starcj.com>" <[protected]@starcj.com>
Cc: "[protected]@starcj.com"" <[protected]@starcj.com>; Customer Care <[protected]@inalsa.co.in>
Sent: Monday, 14 May 2012 4:51 PM
Subject: Re: COMPLAINT OF INALSA FOOD PROCESSOR FIESTA

Dear Sir/ Madam

Again the Food Process is not working. The motor is making abnormal noise and foul smell.

Pl. realize , in last one month, since I bought the product the mechanic has visited us 2 times but still not able to fix the problem

Reference : my earlier 1st complaint dated – 06/04/2012 COM NO-1D2084 and 2nd complaint dated – 20/04/2012 ; COM NO-1D2981

It was never anticipated that a big On line shopping Brand like Star CJ is distributing such defective products and deceiving customers.

I am an old lady and due to this defective product, instead of convenience in working, faced a lot of botheration and embarrassment.

I request you to refund my money and take away the product.


Regards

Raghubir Kaur

From: Customer Care <[protected]@inalsa.co.in>
To: RAMANDEEP SINGH <[protected]@yahoo.in>
Sent: Friday, 20 April 2012 3:34 PM
Subject: Re: COMPLAINT OF INALSA FOOD PROCESSOR FIESTA

COM NO-1D2981

-----Original Message-----
From: RAMANDEEP SINGH <[protected]@yahoo.in>
To: Customer Care <[protected]@inalsa.co.in>
Date: Fri, 20 Apr 2012 17:02:52 +0800 (SGT)
Subject: Re: COMPLAINT OF INALSA FOOD PROCESSOR FIESTA

Dear Sir/ Madam

Reference to my previous complaint - COM NO-1D2084

Now again I experienced same problem of TRIPPING OFF of Bottom switch, while grinding the Soaked Dal

The motor stopped 4 times during the grinding and first 2 times it restarted after 5 min but last time it did not run even after waiting till 30 min.

Now it is totally dead and nor working

Finally I used my old Mixer and completed the grinding

IT IS REALLY A BIG NUISANCE

PL. FIX THE PROBLEM AND SEND MECHANIC .

THE MECHANIC MUST CALL BEFORE COMING, PREFERRED IF HE VISIT ON SUNDAY I.E. 22ND

REGARDS

Raghubir Kaur

From: Customer Care <[protected]@inalsa.co.in>
To: RAMANDEEP SINGH <[protected]@yahoo.in>
Sent: Saturday, 7 April 2012 9:53 AM
Subject: Re: COMPLAINT OF INALSA FOOD PROCESSOR FIESTA

COM NO-1D2084

-----Original Message-----
From: RAMANDEEP SINGH <[protected]@yahoo.in>
To: "[protected]@starcj.com" <[protected]@starcj.com>
Cc: "[protected]@inalsa.co.in" <[protected]@inalsa.co.in>
Date: Fri, 6 Apr 2012 23:22:46 +0800 (SGT)
Subject: COMPLAINT OF INALSA FOOD PROCESSOR FIESTA

Dear Sir/ Madam

I have purchased one Food Processor – Inalsa – Fiesta, vide Invoice no –[protected] dated 27-3-12. ( copy attached )

The same was delivered at our home on 30-03-12.

I tried Atta Kneading, very next day. We are family of 5 and knead appx 600 gms one time. But regret to say it could not knead even half of the desired qty.

PROBLEM – the bottom switch tripped and restarted after 45 min

Again tried kneading with fresh atta but again same problem happened.

Finally I concluded with Kneading manually.

Also I tried peedhi – Urad dal - wet grinding for Vaada yesterday ( soaked full night )

After appx 1 min ON; observed foul smell from Motor , later bottom switch again tripped

IT IS REALLY A TERRIFIED EXPERIENCE AND EMBARRASING FEELING.

KINDLY SEND THE MACHANIC URGENTLY AND FIX THE PROBLEM

REGARDS

Raghubir Kaur